Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice folks who went out of their way to meet our needs.
Howard M.
Rating:
5.0
Very courteous and respectful.
DOUGLAS R.
Rating:
5.0
Customer did not leave a comment.
Bill W.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
Friendly and helpful
jennifer M.
Rating:
3.0
Customer did not leave a comment.
Dale C.
Rating:
5.0
Customer did not leave a comment.
Zachary B.
Rating:
1.0
I got charged twice two weeks after I returned uhual.
Gerald L.
Rating:
5.0
Customer did not leave a comment.
Alyssia R.
Rating:
3.0
Attendand arrived 15 minures late to open the location (which was supoosed to open at 9AM - as was my pick up appoinyment) which was a nuisance. Additionally the attendand seemed to have difficulties with the software and couldnt get anything to work properly. I ended uo spendibg 90 minutes picking up my equipment which should've raken no longer than 20 minutes. Meanwhile my movers had arrived at my home at 10 AM and had to wait for me to let them into the house. Needles to say i had to pay the 2 man crew for an additional hour. I was not impressed. On top of that the interior of the truck was just filthy.
STEVEN TODD C.
Rating:
5.0
Customer did not leave a comment.
Rhonda M.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
4.0
Customer did not leave a comment.
Robert L.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
Customer did not leave a comment.
melisa S.
Rating:
4.0
They were very nice and helpful to us.
Deanna D.
Rating:
3.0
Customer did not leave a comment.
David S.
Rating:
5.0
Customer did not leave a comment.
Barry A.
Rating:
5.0
Customer did not leave a comment.
melisa S.
Rating:
5.0
Customer did not leave a comment.
Brian C.
Rating:
5.0
Customer did not leave a comment.
Ariel C.
Rating:
5.0
Customer did not leave a comment.
melisa S.
Rating:
5.0
Excellent location. Owner is simply the best.
Bruce M.
Rating:
4.0
Customer did not leave a comment.
Philmon I.
Rating:
5.0
Customer did not leave a comment.
melisa S.
Rating:
4.0
Customer did not leave a comment.
Michael W.
Rating:
5.0
Customer did not leave a comment.
melisa S.
Rating:
3.0
Customer did not leave a comment.
melisa S.
Rating:
5.0
Customer did not leave a comment.
melisa S.
Rating:
5.0
Customer did not leave a comment.
Nic B.
Rating:
4.0
Customer did not leave a comment.
Paul B.
Rating:
5.0
Customer did not leave a comment.
Ronald H.
Rating:
5.0
Customer did not leave a comment.
Sandra G.
Rating:
5.0
Customer did not leave a comment.
Donald D.
Rating:
4.0
Customer did not leave a comment.
Justin M.
Rating:
5.0
Nothing,The owner was helpful and courteous.Everything was just fine. Thank you
Patricia B.
Rating:
5.0
Customer did not leave a comment.
Stephanie S.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
I had a wonderful experience and can think of nothing that could improve the experience
william J.
Rating:
5.0
Shane went above and beyond to help me, I'm very grateful.
Tanya R.
Rating:
4.0
Customer did not leave a comment.
Edward H.
Rating:
5.0
These guys at this location are fantastic. I can't think of anything to be improved at this location.
mary M.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
Customer did not leave a comment.
M Tharon D.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
No one there. Was closed cause it was on a Sunday when we dropped off the trailer.
lona P.
Rating:
5.0
Customer did not leave a comment.
Stephen A.
Rating:
5.0
The U-Haul trailers do not have a tongue jack and with the weight of these trailers, this is a problem, especially if the trailer is loaded and needs to be temporarily un-hitched. The trailers are well balanced and pull very well but the tongue is still very heavy.
Stephen A.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
4.0
Customer did not leave a comment.
Joseph C.
Rating:
5.0
Customer did not leave a comment.
Lindy H.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
Customer did not leave a comment.
SHANE S.
Rating:
5.0
The place to turn it in 5417 Tazewell Pike Road in Knoxville, was very rude and I was trying to explain something and he interrupted me, he must have had a bad day. He said to take my truck somewhere else. He was a foreign guy about 60. If you have a bad day, you don't take it out on someone else. The gentleman at Toccoa Ga. was a very professional guy that treated me like a customer.
joey H.
Rating:
5.0
Customer did not leave a comment.
angela T.
Rating:
5.0
Customer did not leave a comment.
mark M.
Rating:
4.0
Mr. Sheriff was very nice and helpful. This was not my first choice since it was across town from both my start and ending locations. I feel it would be better service to have trucks transported to the location chosen as preferred by customer, rather than adding additional miles that we are billed for. That is on U-Haul, not the providers themselves.