U-Haul employees clearly need to be trained. I took a uhaul back to a uhaul location that was not the drop off location, I ask the representative if there was anything else I needed to do after dropping the truck off and the representative guaranteed me everything was taken care of and took the contract from me. I later received a "wrong location drop off fee", which was not what the uhaul rep told me. I took my complaint to the Better Business Bureau last not, hopefully you guys can get this resolved but in the mean time I will be telling others what happened.
Stefan C
Lakeside Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toccoa, GA 30577
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- 1.5 Average Customer Rating
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I was sent all over town to get a truck because the one I was suppsexto get had no catalytic converter so then I was sent to a different location but first had to go to another I haul store for handtrucks. The truck had no tail lights which had us pulled over twice by State Patrol and truck did not register the milage correct since we drove it about 5 miles to my house for loading and only 42 miles from my Toccoa hone to Deey Rose then back to deliver hand trucks and drop off truck with more gas in it than it had when picked up. I was over charged and don't ever expect to use uhaul again. I will not recommend the service to my friends soon.
Betty MPoor cell service for the phone check in. I had to keep going inside the store to use WiFi to answer questions and download pictures. Took about 20 minutes to complete each time.
William HThis worked out really well as I had filled out ALL the information I possibly could online before showing up. When calling the number listed on the Uhaul page for this location, tell the attendant you're calling about Uhaul and they'll give you the number you need to speak with the right person.
Caleb LIt was the most painful process I have ever dealt with mainly because you went to only online rentals the truck drove like absolute shit and it looks like somebody had cut the catalytic converter‘s off felt like the wheels were about to come off I was nervous the whole time I’m still processing why I even owe y’all money for that
Scott S