I have recommended this location to others in my area.STEVEN R.
Customer Reviews for Shinning Star Rentals
(U-Haul Neighborhood Dealer)
Baldwin, WI 54002
Services at this Location:
- Monday4:30 pm–7:30 pm
- Tue–Fri10 am–5 pm
- Sat–Sun10 am–2 pm
Special Operating Hours
- 12/24/2023: Closed
- 12/25/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BERNIE W.
I don't have any advice on improvement it was fine plus they have a wide verity of rental equipment I'll definitely use these guys againCary J.
Customer did not leave a comment.Julene S.
Overall the pickup was fine however I had initially requested 1 location, it got moved to another that was 2 miles away - no problem. It was guaranteed there however when I showed up, there was no trailer. Ended up wasting over 30 minutes there trying to sort it out, then called dispatch up and they had to go to 2 more places the final being over 35 miles away from my pickup location so an almost 90 mile round trip experience for a â€œguaranteedâ€ pickup. Very frustrating and disappointing for a â€œguaranteeâ€ that means nothing.JEREMY M.
Customer did not leave a comment.Taylor D.
Overall experience was good. Things to improve on, I was not given a code for the key lockbox. Had to call U-Haul direct to get the code. Also, was not given any of the dolly's and furniture blankets I had rented. Had to make another trip back to the location when they were open to pick up the blankets. Still waiting on a credit for the dolly's.Chad H.
Customer did not leave a comment.ERIK K.
Customer did not leave a comment.Neil B.
Nothing to change, rental location was fantastic!Marty S.
Terrific experience! Top-notch customer service and quality equipment. Will not hesitate to use this location again.Joel H.
Customer did not leave a comment.PAULA B.
Was caught off guard that location was not â€œin townâ€. Very friendly rental individuals. Will use again next time need a rental in the area.Jennifer M.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Morgan J.
The gal down there at shining star is one in a million, so kind, knew the answers to all my questions and the equipment was kept in excellent conditionNathaniel B.
Great people to rent from. Would absolutely rent from them again!Brian H.
Customer did not leave a comment.Zachary F.
Customer did not leave a comment.Jeff W.
Nothing, continue to have people like Holly in ownership.Dennis F.
The check in service went down so we were running behind BUT uhaul did extend our time to return the truck. So that was great. BUT the place where we went to pick up and drop off in Baldwin the owners dog jumped up on my driver's side door and scratched my vehicle.Margaret K.
Customer did not leave a comment.Ervin J.
Customer did not leave a comment.Merri S.
Customer did not leave a comment.Jerry N.
Customer did not leave a comment.Chris V.
Service was excellent. My complaints are with the truck and the remote pick-up experience. Very grateful someone was there when I came!Kathryn N.
Great service, but unfortunately the location added over 60 mi to our bill.Henri L.
Shining Star was great, dealing with uhaul on my original pick up location was not. I had to rearrange the whole trip because of the changes.Wade D.
Should remind customer to inspect vehicle before leaving.Brian P.
Had reservation, no one there and office closed at time of pick up. Only one trailer on site and lights were not working. Spoke with location employee via phone, he was nice and tried to help find an alternative. I called and found another trailer location for uhaul a few miles away which worked out. The man I spoke with at original location was going to have a discount applied to my rental for the inconvenience and stated it would be taken care of and of course, that did not happen. Would not recommend.Christopher S.
Customer did not leave a comment.Lisa K.
Easy to find, good rates. Friendly people!Brandon B.
The drop off location was further from my home than I wanted. Apparently the locations close to my home were full.John K.
super nice people!Timothy M.
AC did not work, truck was dirty inside & only had 1/4 tank of gas. Brakes are about worn out but we made it from Wisconsin to Florida so that is good.Mari B.
Although the location is not the standard appearance of most other dealers and not right in town, the owner was very friendly, fast, and professional. The equipment was ready to go by the time I showed up to rent an auto transport and I was on my way in about 10 minutes after arriving. One of the fastest rental transactions I've ever had through uhaul when picking up. The trailer worked flawless including all the lights and had no issues completing a 500 mile round trip to go pickup a car. I was also able to drop off after hours without any issue with preapproval from the dealer. Absolutely will rent from this location again!Adam M.
No improvements I can think of. Was super easy and accommodating.Bill J.
The trailer I originally reserved wouldn't have worked given what I was hauling. John at the location indicated this, researched the measurements of my cargo and changed my reservation to a more appropriate trailer. Much appreciated! I was able to successfully haul my cargo without incident. Thank you.Abbey S.
Super polite and frienfly, highly recommend. Very down to earth and go out of their way to help!!!! 5star!!Petar K.
Very nice place and friendly staff! Helped get everything setup and will recommend to other people.Samantha D.
Truck had stains in the cup holders and was a bit dirty.JOHANNAH M.
Customer did not leave a comment.Al C.
Customer did not leave a comment.Adam L.
Customer did not leave a comment.Jesus Guillermo M.
Customer did not leave a comment.Penny V.
Customer did not leave a comment.Paul S.
The truck was not ready. I waited almost half an hour to get the ice removed from the back gate and front driver window before I could drive away. It was valuable time in my moving day.Shirley Jane H.
Weird location. Very nice people.Penny V.
I thought they did excellent. The young man that came out to help me was pleasant and was very task oriented. He checked me in, showed me the truck and how to use it. He checked for the extra equipment I rented and I was off. On my return they took care of me with super fast efficiency and I was out of there 10 minutes after I drove in. I would use them again even if they were further from me. Good job and thanks again!Bob M.
Customer did not leave a comment.Marisol V.
The paperwork is such small print it takes a magnifying glass to reed it. The address is not legible. This location is in the middle of the country and was extremality difficult to find. The very SMALL print did not help.Jerry K.
The owner was very nice and the truck was ready to go, but it wasn't very well lit and the owner's dog jumped up onto our personal car's door several times. This pickup location was also approx 50miles out of my way and although I was comped for those 50 miles I had to pay for an extra day to be able to make the trip for the pick up. I made a reservation for 1/7/22 on 11/14/22, I was made aware of the change of pick up location on 1/5/22.Mark P.
Customer did not leave a comment.Jesse M.
Thank you! It was fantastic. Doing just fine!Dennis S.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.TAMARA D.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Ryan E.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Josh N.
Customer did not leave a comment.Dan T.
I would not recommend this only because it is about 35 minutes away from where I live. Dealers are closer, but they had no 6x12 trailers. This dealer had three, and two were obviously not rented out. Why not allow Hudson, WI dealers to have one available?Charissa C.
Customer did not leave a comment.Nanette B.
Nothing I Ã§an think of nowDon A.
Customer did not leave a comment.Kent N.
Explain it to me better why I was charged more money when I bought the U-Haul back on time in good condition and had the gas tank filled up to what it was supposed to be.Cheryl Z.
Representative was very friendly and courteous. Be prepared that this location is at a farm/private property and the trucks are not parked on a paved parking lot.Daniel S.
Customer did not leave a comment.David H.
The gentleman I worked with was very friendly, knowledgeable about the UHaul renting process, and helpful to me.Christopher R.
The only thing, it's out of the way, however staff was awesome.Jeffrey S.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.Ruben G.
Everything from start to finish was amazing with Shining Star Rentals, we will be using them for our future U haul needs!!! Highly recommend!!!Christina P.
Excellent ServiceBruce W.
Customer did not leave a comment.James N.
Customer did not leave a comment.Aaron K.
Customer did not leave a comment.Dave N.
Worked with us to get the trailer on a timely basisMerrie Jo C.
These people took great care of our family!Michael H.
Online check in was a nightmare and took so long! After a 30 min hold, got ahold of a lady from customer service and got hung up on middle call. Even checkout was the same. Suggest doing in person .Jessica H.
Customer did not leave a comment.TOM V.
The gal that helped us was super helpful & accommodating!SARA T.
For me this is a tough question- because this location is great. Everyone is very helpful and the location is very convenient. I will definitely recommend Shining Star Rentals to my friends because I will certainly rent here again.Daniel S.
Customer did not leave a comment.Logan I.
It is obviously run from a home but the owner was very nice and pleasant. It's nice knowing we have such a large fleet available in my area - which I was not aware of previously! Really nothing to change - it's a farm location and was set up as I would expect for our area....like I said...GREAT people running it!Sandra M.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Joseph C.
The owners were very helpful during pickup and drop off. Really nice trailer with new tires. Very convenient location. Five stars and will definitely do business with again.Dan S.
I needed equipment in a last minute situation. They were very helpful and I will be using them again in the future.Mark B.
this location for pickup was nearly 40 miles from my chosen location, I only found out about the change when I tried to pickup the truck. I had already gone online and paid for the rental days earlier-should have let me know then I could NOT pick it up at my preferred location!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Verlin S.
Very good experience very helpful goesthe extra mile for customerSean R.
Customer did not leave a comment.sandy C.
Super friendly. Thanks again.Thomas Y.
The location is a little remote but the service was PERFECT!! Second time I've rented from this location. I highly recommend it!!Steve B.
You should go look at this location yourselfJames B.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Jeff G.
great people an i liked going thereRandy M.