Very poor customer service, not know what they are doing. Extra charge on my part for that matter. Will file a complaint with office.JOSE R.
Customer Reviews for Shipping Xpress Business Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Telephone customer service tech was rude. Our paperwork listed a location in Waterford. When we go there, I tried the self return, but the website said a drop off location in Oakdale. When we called the lady we spoke to was rude to me and unhelpful, insistent that the return site was in Oakdale. She told me it didnt matter what the agreement said, the drop off was Oakdale. She then hung up on my husband. My husband called back to speak with a manager who was equally unhelpful.KATELYN W.
The drop off process on the internet was. A waste of time...had to go back to drop off location where the young lady help with my check outANTHONY C.
WE did not receive enough information how to take delivery via a Smart Phone when we ordered the truck. Was a very frustrating experiences just trying to get out code. Took 1 Hour. Too many issues to try and deal with. If we had known in advance what to expect it would have made the pickup so much easierRichard S.
Excellent Customer Service. Absolutely seamless. I will post to our neighborhood Page.. thanks!Mary R.
Very professionalBrian E.
Customer did not leave a comment.Renee C.
Customer did not leave a comment.Shavonne B.
First I rented in Union City, to be told I had to go to Hayward Ca. for pick up. Then I get a text I had to go to Oakland (30 miles out of my way.) Then back to the 800 number to tell me they had no trucks. Finally I said we would drive both ways. OH MY they had a truck in Waterferd., near to ,Oakdale.WOW the day before. A nightmare.!!!RALPH B.
Truck had pillows left from previous renters still in it, and smelled like marijuana so bad that if we had been pulled over, it would not have been a good situation. We took the truck, because we really needed the truck that day and it's the only one the facility had.Michael M.
Customer did not leave a comment.Thomas E.
Customer did not leave a comment.Rachel H.