Customer Reviews for Sign Print & Ship
(U-Haul Neighborhood Dealer)

Rating:

4.0

If he can able to provide the same vehicle what I have booked couple of weeks ahead of my rent day then it will be good.

Rating:

5.0

Excellent

Rating:

4.0

Location is easy to find but the staff is very slow.

Rating:

1.0

It was a be great distance from our final location Should have had a closer drop off location.

Rating:

1.0

I was over charged.

Rating:

1.0

Very rude manager, called me 17 times on the 11th after i told him i could not return it because i was running a convention. Very disappointed.

Rating:

5.0

My Uhaul experience was very good on April 8 2025 and I will definitely use this Uhaul Location again. Keep up the good work.

Rating:

1.0

This location is trying to rent bigger and high priced vehicles though they have smaller vehicles are available, and taking cash and not providing bill for trolley rentals, he was acting like he for got to add the trolley to the original order and asking cash, I don’t recommend this location and will never go to this location again.

Rating:

5.0

The pick was great. The person at the front desk, made it very easy to get the keys and get me going and he also showed me where the key drop off was so that was convenient when I was dropping off the truck. Overall, very good.

Rating:

2.0

Didn't check the vehicle in just took keys

Rating:

3.0

good customer service

Rating:

4.0

Nothing. Due to the nature of the store that includes U-Haul as part of its business it opens at 9:00. Was not a major problem for me, but think it could be for someone who is setting up a large move. The manager was great. Very helpful and a pleasure to do business with. Suspect he is the owner/operator of a small shop.

Rating:

5.0

A+++

Rating:

4.0

The owner/rep is knowledgeable and attentive. But the front desk and general organization is horrendous. It looks like he spends a lot of time on personal matters on a desk up front, numerous flyers and clippings are in wall hangers. Truck keys are laying everywhere. The person ahead of me said “he’s not having a good day” He needs to 5S the front desk/office so he stops “having a bad day” or before he loses something important.

Rating:

1.0

I would not recommend this location because of the dishonesty. They over charged me for the miles on the cargo van I rented. I didn't even go 20 miles in the van I rented but they charged me for 54 miles plus they charge more per mile ($1.09) for the cargo van rentals when all other locations only charge $0.79 per mile. Make sure to take a photo of the dash before and after you return the rental. If not, YOU WILL be overcharged.

Rating:

2.0

The online check in and check out is anything but friendly and as a first timer, it was far too lengthy. That coupled with the lack of access to getting the key in the first place, was just not a great experience

Rating:

2.0

Sunday in the middle afternoon, it was closed

Rating:

1.0

It took forever and was extremely unorganized

Rating:

3.0

Did not get the Appliance Dolly and did not get 48 Furniture Pads that I paid for. I only got 12 Furniture Pads.

Rating:

3.0

Minimal services provided for equipment pickup. No education provided regarding operation of the truck. Lights on trailer did not work at all but the proprietor got the lights to turn on with a new cable. However, proprietor allowed me to drive off without working hazards, brakes or turn signals on trailer, of which I was not aware until later. When I got home I tested them and the lights on trailer did turn on but hazards, brakes or turn signals did not work. I went to an actual U-Haul location close by and they found a failed fuse. After replacing the fuse, all the light functions on the trailer worked.

Rating:

5.0

The employee connected the trailer to my vehicle and verified the lights & blinkers worked properly.

Rating:

1.0

Gave me wrong drop date and scammed me out of $215

Rating:

3.0

Yes, they didn't charge that stupid check-in $20.00

Rating:

5.0

Will is great and he has plenty of equipment .

Rating:

2.0

There was no indication the truck was behind the building. This creates a problem for 24/7 pickup. It’s a shame I cannot rate Uhaul and only locations. Uhaul as a company was terrible.

Rating:

1.0

I was charged for fuel when I had returned the truck as I found it. The place was closed. Called to speak to location, person hung up on me. He told me I had to call back in 10 minutes. I couldn't understand him

Rating:

5.0

Reserved truck was not available so I expected a smaller option for the first of two days. Rep was not nice during exchange.

Rating:

5.0

The owner did everything he could to make the transaction successful Kudos to the gentleman

Rating:

4.0

Dropped off after hours do I spoke to no one. Easy instructions on the app.

Rating:

2.0

Almost never going the place. Needs more visibility.

Rating:

5.0

Double check the trucks, motor, cleanliness, etc.. My truck was filthy and I had to clean it before I could load my belongings.

Rating:

5.0

The attendant was very nice and very professional. I will recommend that location over and over again.

Rating:

4.0

This place is just down the street from where we live and it’s a nice place. Never realized it was there. The trailer we rented was in good shape but was dirty inside and smelled. We had to sweep out the dirt and spray Lysol in it several times. Not sure what the smell was but it helped. Anyway the experience was good and the trailer worked for moving and that’s what really matters. Not a big deal to sweep out the trailer.

Rating:

2.0

Tire warning light came on 50 miles into my drive and stayed on but the biggest issue is that it was extremely difficult to put gas in the vehicle. When I would try to put gas into the vehicle the gas pump would stop because it would detect there was an overflow. The issue was that u-haul had an issue with its gas tank. I went to 4 different gas stations and I had the same issue at everyone. It would take 10 minutes for me to put in 5 gallons of gas because the gas pump kept on cutting off because of the issue with u-haul gas tank.

Rating:

3.0

Wash the vehicle inside, fix broken mirror before renting, or inform Customer prior to them signing all the paperwork.

Rating:

1.0

They tried to charge me for 2 extra days and extra mileage

Rating:

5.0

awesome

Rating:

1.0

Business closed for the next week. Had to pay extra to drop off since no one was there. It says they were on vacation. Shouldn’t have to pay for that. I came during business hours.

Rating:

3.0

Don’t have chunks of concrete around trucks so people kick/trip over them and break a toe-literally. Packing up a uhaul while hobbling with a broken toe is not easy. Then the place isn’t open to discuss it with them

Rating:

3.0

The size truck I reserved initially (15’) was not on property at the reservation time. I was on a tight schedule. All that was available to trade to was a 10’. This was a downgrade which in turn resulted in double trips to complete my move. I left a note upon key drop explaining the situation and requesting a discount on the total mileage cost. Based on what I was charged it appears I was charged for total miles driven.

Rating:

2.0

Box truck was not in good condition from previous customers

Rating:

5.0

Will, the owner was great to work with.

Rating:

3.0

Not open during late afternoon Saturday and not open Sunday. Only on-line drop off. Would have preferred in-person to ask a few questions. Need to clarify business hours more clearly for drop-off’s.

Rating:

5.0

Great customer service.

Rating:

5.0

Fix the web site so Items ( Tape , boxes etc) aren't loaded making us taking them off. Even though I removed the dolly it still showed up during check out? Why??? Way too much over selling Also could you start having some senior citizens and militarily discounts. Thanks

Rating:

1.0

The owner told me to unhook the trailer (7x12 footer!) after returning. He does not care about giving U Haul exoerience to the regular customer ofr 30 years! Anyway I would not come back nor recommend this U Haul facility.

Rating:

5.0

Have the truck clean out front and back.

Rating:

2.0

It was extremely difficult to figure out how to pick up the truck. If I had not had the ability to speak with a customer service agent, this pick-up would've been next to impossible to figure out. Also, the lock box was extremely difficult to open, and it almost seemed like it was broken.

Rating:

2.0

They forgot to add my appliance Dolly and I still had to pay for the equipment. Had to park my car and pick up the truck in the back but return it in the front so I had to walk in the dark towards the back.

Rating:

2.0

For Uhaul in general: I rent trucks and trailers from Uhaul several times per year for business and the process of scheduling and more specifically: picking up and dropping off gives me great pause. Please consider the business model adopted by Hertz car rental for their (me) Gold customers. Show up and pick any one in the row and off you go. I once waited 2 hours to get through a line of 10 waiting customers ( @ 20 minutes each!) With just one agent at the desk. I often have to hook up and disconnect anyway.