Customer Reviews for Signal Butte Self Storage
(U-Haul Neighborhood Dealer)

1,732 reviews

10954 E Guadalupe Rd   Mesa, AZ 85212

(480) 986-1496

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(480) 986-1496

10954 E Guadalupe Rd
Mesa, AZ 85212

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FREDERICK L. 
Rating:
5.0

Customer did not leave a comment.

Suzanne C. 
Rating:
2.0

Dashboard indicated that left rear tire was low. When we picked up the van, were told that the gas tank was full. But after only putting on about 2-3 miles on the van, it required 5-6 gallons to top off the tank before returning it!. Plus, the inside of the cargo bay looked like it had not been swept out in some time. We returned the van 3 minutes before it was due back. I handed the keys to the employee who was on duty and was told that we were good to go. However, the next morning we received a phone call from another employee saying that the van was still showing checked out by us, was not there, and when we were going to review it. I guess that was a clerical error by the employee who was on duty the day before. Fortunately, the final receipt did show that we had timely returned the van.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

The lady who helped us at the location was super helpful and nice.

Amber M. 
Rating:
5.0

I can't remember her name now but the front desk gal was super nice and made the experience a good one!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Mel S. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Excellent customer service!

THOMAS W. 
Rating:
5.0

Great U-Haul dealership, very friendly, clean, great equipment and represents U-Haul's company very well. This dealership also had a very good selection of U-Haul moving aids. My wife and I we very satisfied and will continue to use U-Haul for all our future moving needs.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

WENDI R. 
Rating:
1.0

Customer did not leave a comment.

LISA C. 
Rating:
3.0

The uhual website showed a 9' sprinter but when I arrived it was a different van. I had to take dimensions to ensure I could fit the cargo. The location was ok and the after hours drop off rocks but the uhaul website was misleading. Fortunately it all ended up working out.

ADAM E. 
Rating:
4.0

Didn't get the Appliance dolly or furniture dolly but was charged for them.

Timothy M. 
Rating:
5.0

Very easy no problems which is what you want. Courteous person in the office

Warren M. 
Rating:
2.0

I returned the truck at 4:50 pm. I had filled it half tank as instructed. I told the girl in the office that I had filled it halfway but I forgot to take a picture of the gauge. She said oh no problem you're fine don't worry about it so I gave her the key and left. The next day I had a charge on my bill for an extra $6. I'm assuming that was for gas I don't know they didn't send me a receipt as to what the charges were for so I really don't know why they charged me an extra $6 separately. I'm just assuming that was for gas which is a bunch of bulshit because the girl told me it was fine but she never went and looked. What a rip off shysters!

SUZANNE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Customer service was excellent. I needed a pickup for just a few hours and they had one available. $19.95 for 24 hours! Can't beat that deal. Used it for less than four hours and drove less than 20 miles. But, it was the perfect rig for moving a new tool cabinet from Home Depot to the house. Highly recommend considering U-Haul for those jobs that are just too big for your SUV.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

ALLEN W. 
Rating:
5.0

nothing your doing great

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Five stars

LUKE M. 
Rating:
4.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

LANCE B. 
Rating:
4.0

They didn't have any utility or appliance dollies we could take with us to unload the truck. They also didn't have any furniture covers to use.

DIANA B. 
Rating:
5.0

EXCELLENT SERVICE

SYLVIA F. 
Rating:
5.0

Customer did not leave a comment.

Krystina A. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Very friendly and professional service!

JESSICA J. 
Rating:
4.0

Not easy to find. Located back off the street and not visible, needs better signing at the street entrance.

JACKIE B. 
Rating:
5.0

Truck was a bit old and very loud. Newer, updated trucks might have made me feel a little better, but overall it was great!

JAMES R. 
Rating:
5.0

Laura did a great job checking me out and back in. Very friendly. Thx,

Robert H. 
Rating:
5.0

PROBLEM: Cargo Van broke down and was out 2 days service so Uhaul said they would extend 2 days but I brought back 1 day sooner but charged me the same which I should have another $79.00 day credit and $10 insurance credit....but I never did. NOT HAPPY THEY DID FILE A TICKET HOPEFULLY IT WILL GET WORKED OUT.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

CONSUELO R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Friendly service

RICHARD BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

TENISHA M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

easy, fast and friendly

JAMES R. 
Rating:
5.0

The self-serve pickup and drop off process via the app is really cool, well done!

Alain S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

N/A

WILLIAM P. 
Rating:
5.0

Thanks for great service

EDWINA M. 
Rating:
5.0

Excellent service

KEVIN U. 
Rating:
5.0

No room for improvement. The girl who helped me was friendly, fast and very helpful

BRANDON T. 
Rating:
5.0

The process was easy and fast. Friendly staff and was able to answer questions

LUIS R. 
Rating:
4.0

Fix your check out app. It lost the pictures I had taken 3 times! Back and forth to the can and box over and over and over gets old quickly. Thanks

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

DARREL G. 
Rating:
5.0

All was good, keep the the good work!

John L. 
Rating:
5.0

Customer did not leave a comment.

BERNARD P. 
Rating:
5.0

Keep up your mission statement.

Troy T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY E. 
Rating:
4.0

Customer did not leave a comment.

PHUONG H. 
Rating:
5.0

Customer did not leave a comment.

Crystal A. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
4.0

Very clean , efficient location and Lori is cool in the office !

THERESA Q. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Easiest way to rent a truck

William S. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
4.0

Customer did not leave a comment.

SHEILA S. 
Rating:
5.0

Customer did not leave a comment.

Christopher-Mckn L. 
Rating:
5.0

It is the only location that I will use! Very professional service and easy to get in and out of! They have storage facility as well so it makes moving and storing very convenient. Highly recommend.

ANITA J. 
Rating:
5.0

Customer did not leave a comment.

ALAN O. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

JANET H. 
Rating:
5.0

Nothing everything went extremely well

Thomas S. 
Rating:
4.0

The inside of the cargo van was clean but the exterior and windshield were very dirty.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Service was excellent

PETEr B. 
Rating:
1.0

My original location was cancelled then this location made me wait 40 minutes because they had no clue what was going on

shreen K. 
Rating:
5.0

It was reading it needs an oil change

DICIE M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

This location is always top choice.

Elijah A. 
Rating:
5.0

Great customer service!

ANITA J. 
Rating:
5.0

Truck has “change oil” light on.

DAWN B. 
Rating:
5.0

I have a hard time for handling the truck need front suspension and alignment too over all I like location and customer service very nice and truck very clean. Thanks 😊

YASER M. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Good customer service

JESSE S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
5.0

You were amazing with both the truck and getting our storage. Thanks for making our transition smoother and easier by caring and saving us money. Been doing business with U haul for many years and you are the best of the best

DONNA E. 
Rating:
5.0

Lori is great. one of the 2 best locations I have ever rented from.

JOSEPH J. 
Rating:
5.0

Excellent customer service by Laurie. Called first to ask if a van was available and since it was headed right over. She was very professional and friendly and it was so easy to rent the van. Will definitely rent from this location again.

GERI M. 
Rating:
3.0

Had a pickup ordered for Monday but had a flat tire. No one let me know about the flat tire had to use a van instead. Someone should of called and told me about the flat tire so I could of found a truck

David B. 
Rating:
5.0

The cabin of the truck was not fully cleaned napkins and crumbs everywhere. Also the A/C did not function. In Arizona this is not acceptable the morning was bearable but when it cam time to return it in the afternoon the cabin was very uncomfortable.

Victor L. 
Rating:
5.0

Signal Butte moving and storage is my go to for any U-Haul needs that I have. Always reliable and polite workers.

Elijah A. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JESS O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Lori is a genuine asset to this business I watched her serve customer's while I waited and she was great. Every time I use this Uhaul it has been 5 stars.

GARY H. 
Rating:
1.0

Make sure the truck actually works before renting it out? A dead truck on moving day is less than helpful.

Tina A. 
Rating:
5.0

Great place for equipment and customer service!

KYLE ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

I always count on Signal Butte Self Storage. I love renting from them knowing there's is almost never an issue. Great staff and great location.

Elijah A. 
No reviews have been submitted for this location.

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