My husband and I rented a 10 foot U-Haul to help our son and his family move to Texas about 3 weeks ago. Cody had reserved a 20 foot U-Haul to use for moving from Denver to Texas but when he went to pick it up there was only a 15 foot available for him. Since everything wouldn't fit in the 15 foot U-haul my husband and I had to pay to rent a 10 foot Uhaul to fit the rest of Codyâ€˜s belongings. We left the house in Denver Friday morning and the 15 foot U-Haul broke down just two blocks away. After waiting for a call back from Roadside Assistance and then for the repair truck to come to fix the belt which had broken on the 15 foot U-Haul we attempted to leave again. Then the 10 foot U-Haul truck that we had rented had no power and would barely move. Now we had to wait again for the repair man to come back to check out the 10 foot U-Haul. We finally got on the road around 2 PM that afternoon. But about an hour later we broke down again south of Denver on interstate 70. The belt on the 15 foot U-Haul broke again. We were stranded on a busy interstate on the shoulder of the road waiting for a callback from roadside assistance again. This was quite scary as traffic was speeding by us at 70 to 80 mph not even slowing down to go by us and we worried that someone would not be paying attention and wander over on the shoulder just enough to run into us. This happened at 3 PM in the afternoon and we didn't get back on the road again until around 9:00 that evening. The repair guy that fixed the belt on the 15 foot U-Haul also checked out the engine on the 10 foot U-Haul at that time and did advise us that the 10 foot U-Haul should not be driven and should be towed. U-Haul did arrange for a motel room for us in the next town and said they would work on finding us another truck as a replacement and they would let us know the next morning. It was 1:00 in the afternoon the next day before they finally notified us that they would have a truck waiting for us in the next town. We went where we were told there would be a truck but they had none available there so we had no option but to keep on going. We got as far as Amarillo Texas when the belt on the 15 foot U-Haul broke again for the 3rd time. This was at 7:30 pm on the second day of the attempted move. We were stranded in Amarillo from 7:30 Saturday evening until 5:00 Sunday afternoon while waiting for a repairman to finish working on the truck. The temperature was over 100 degrees. We spent twice as much time sitting in parking lots waiting for Roadside Assistance to call back or for a repair man to come work on the U-Haulâ€˜s than we did on actually driving the 12 hours it would've taken us had we been able to complete the move on the first day. Being stranded in the heat just waiting is very hard especially with a seven-year-old and a 10-year-old child. We had so much work ahead of us to do and Cody only had those three days to move and unpack in his house in Texas before he had to be back to work on Monday. We did not get to our destination in Justin Texas until after 10 PM Sunday night. Since it was so late and we wouldn't be able to unpack beds and set them up we had to get another motel room for that night. Also, my husband had to take an extra two days off work to help get things unpacked and help get the house set up and beds put together. Cody had to pay for three extra days of boarding his dogs in a kennel in Texas until we got there to pick them up. We had to pay for the second and third nights in a motel and all the meals for the two extra days it took us to move. We planned on a 12 hour drive on Friday to get from Denver to Justin Texas and it took us three days to get there because both Uhaul's kept breaking down. It was just so frustrating! We thought we would have two days there to help the family get moved in and settled and nothing worked out due to the issues with the U-Haulâ€˜s. I am posting here because I sent an email to customer service at Uhaul and also to the CEO but haven't received a response at all from either.Cody R.
Customer Reviews for Silver Spur Storage
(U-Haul Neighborhood Dealer)
Justin, TX 76247
(7th St two blocks north of Justin Rd Behind Rabbit Hole Brewing)
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 10 am - 4 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good facility easy to access in and out with my large fifth wheel and very secureHARRY P. | Overall Experience
Customer did not leave a comment.DINESH G.
Best experience I've ever had at a U-Haul Location!!!LEE D.
Customer did not leave a comment.Mike A. | Overall Experience
The particular location was very easy to find on apple map and the reception by the staff was more than friendly and welcoming. My compliments to U-Haul and their support at the location I used.Robert B.
Nothing, they took great care of me and made my first experience renting a trailer very positiveRobert M.
Friendly & helpful employees 👍MIKE M.
Friendly and easy to useDarren B.
Nothing, everything went well. The couple was very nice and we had no problems.Saundra M.
Customer did not leave a comment.NORMA B. | Overall Experience
Dale and Donna are awesome, friendly and just great people. I would recommend anyone to have a storage unit there.PATRICK J. | Overall Experience
Customer did not leave a comment.VICTOR N. | Overall Experience
Customer did not leave a comment.Jeff W.
Amazing people that were very welcoming. Extremely helpful and super easy to deal with.Zachary F.
Customer did not leave a comment.george M.
Customer did not leave a comment.Leo W.
The owners were amazing. So great people and helpful. Service was over the top! We'll done.William M.
This is the only U-Haul dealer we rent from. They are kind knowledgeable and so helpful on every aspect of getting a trailer. We usually rent a trailer every spring and drive cross country to our summer home again only dealer we will work with. We love themAllen D.
Customer did not leave a comment.Thomas O.
As storage facilities go this is the best! Accessibility, exceptional value, clean storage cubicle all are great. But the real story is the owners, friendly and welcoming, they make you feel like your at your favorite coffee shop, sit and visit a while.SANJUAN M. | Overall Experience
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Sean A. | Overall Experience
Wonderful people at this location. I rent fairly often so will start using this location. Beat I've dealt with over the last 20 yearsLarry C.
Once we figured out the app it was really easy to pick up and drop off at our convenience. No suggestions!David R.
Customer did not leave a comment.ALWYN D.
No improvement needed. Donna and Dale were perfect! What a sweet couple. Thank you for such an easy rental. Saved us lots of money moving ourselves. The truck size was perfect.Kirk C.
Great place to your stuff.rod w. | Overall Experience
Customer did not leave a comment.Rosey S.
Awesome people! They helped me hooked up the trailer and even loaned me the power adapter. Best experience ever!Xinran L.
Customer did not leave a comment.MICHAEL B.
Owners were friendly and helpful! Would recommend this location!Juan R.
Everything was great. Employees were friendly and helpful.WAYLAN L.
No improvements. They were very friendly and professional.Anita W.
Wonderful experience, highly recommend!Charles O.
Friendly and professionalal K.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.DARRELL N.
Customer did not leave a comment.Sam G.
Great customer service!Jackie H.
It felt like they knew we were coming early and were completely prepared for us.Dillon H.
Dale and Donna are the best at helping with all your needs!!! Thank you for all your help. DaneDane G. | Overall Experience
They are amazingly accommodating and friendly! Truck was well maintained and clean. I will continue to use them and refer to friends and family!Jon T.
Customer did not leave a comment.Baker N.
Customer did not leave a comment.WARREN W.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.LANE P.
Great facility. The owners/management is fantastic. I would recommend the facility above all.Jeff H. | Overall Experience
My email somehow got attached to someone else's rental. This was not my transaction. Please delete my email.Steve B.
No signage. No lights or directions where to park.Eric B.
This location is absolutely the BEST!!!! Dale and his wife are truly the best people ever. Very cordial and friendly, will go out of their way to help you, they even gave me a ride home after I dropped the truck off. AWESOME FOLKS and great facility!!! 5Star!!FRANK T.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.SCofield B.
They were great, friendly, a and answered all my concerns.Jorge T.
Goodness these people are WONDERFUL. I have rented from them for well over 10 years and they have been GREAT. Would highly recommend to anyone. Price is very reasonable. Thank you Silver Spur Storage. Hated to leave, but live over an hour away and need to do a good clean out. Thank you againYVONNE L. | Overall Experience
Customer did not leave a comment.HEATHER B.
Customer did not leave a comment.James M.
Extremely nice people, friendly, enjoyable to work with, knowledgeable and personable. They helped us with a last-minute change of equipment as our needs changed the night before we were to pick up the trailer. They went the extra step to ensure we were set up and ready to go, in a prompt and professional manner. Highly recommend this agency and its people to anyone.Ram P.
the staff was professional, friendly and helpful. great experience.dominic s. | Overall Experience
Went out of their way to help me. Great Job!WILLIAM R.
Customer did not leave a comment.Regan W.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Angela E.
Customer did not leave a comment.JUAN A.
Keep doing what you're doing.marcine B.
Excellent customer service. Kind and courteous. Will definitely recommend.Roger T.
Customer did not leave a comment.Karen D.
Service was great!!! Highly recommend.DAVID B.
Customer did not leave a comment.Brendan H.
We actually reserved a uhaul at another location in Rhome, TX first and when we called, our uhaul was not there. We then had to call and locate another truck. This location in Justin actually stayed open later in order to give us time to get there and get a truck. They were sweet and patient and never made us feel like we were inconveniencing them. We do, however, feel inconvenienced by UHaul not fulfilling our first reservation and causing much stress and time consumption in the middle of our moving journey.JOSEPH D.
Have your computer working. Was at this location for over an hour until I was told by customer service to pay cash.Kelley M.
Keep the service people, they were the nicest and polite folks we have ever dealt with.Carey J.
Absolutely love this place! The friendliest people around!Laura F.
Overall excellent no problem areas notedAlfonso B.
Very easy to work withKristen F.
Very accomadating and easy process.Vernon M.
Everyone there was so helpful and got us set up and out the door. Will be recommending them to othersStanley S.
Nothing, everything was perfect. The manager was very helpful and knowledgeable when I asked questions when I picked it up and returned it.Ron J.
Customer did not leave a comment.Tabatha A.
Customer did not leave a comment.Lewis R.
Customer did not leave a comment.Krystal O.
Dale and Donna were great. Absolutely went above and beyond. Dale even was so gracious to lend me some of his personal equipment. Totally perfect and so appreciative of their customer service. A lot of folks could take a lesson from them.John B.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Chris M.
The couple that ran this location were very friendly and helpful. I will use them again in the future.Steven K.
Customer did not leave a comment.Dave M.
Customer did not leave a comment.Ken K.
The owners were friendly and very helpful. Glad we chose them!Ann A.
Great folks!Aaron A.
Customer did not leave a comment.Nichole S.
Dale was SUPER nice and accommodating!Steve B.
Great folks. Always love doing business with them! Please let them know how pleased I am with them! Thank you, AaronAaron A.
I picked up in Justin, Tx and the team there was amazing to work with. We changed from a 20' to a 26' at the last minute. They worked with us to make it happen. The drop off location in Cedar Creek (Treasure Chest) were wonderful as well. Please let these locations and their DMs know that both were outstanding!!Darrin H.
I just sent you a survey and I think it was for the wrong place . Also when we went to pick up the truck they did not have all the equipment we needed so had to go to another uhaul place to get itJulie E.
Customer did not leave a comment.Frankie M.
Donna and the other employees at Silver Spur Storage went out of their way to work with me and be fair and reasonable. They are wonderful people.JAY K. | Overall Experience
Very friendly staff/owners.MATTHEW C.
Customer did not leave a comment.michelle F.
Customer did not leave a comment.Dallas P.
Mikey and his staff were great!Sarah G.
Dale has a little Jack left her at that left the trailer right off for you and DanAllen D.
Customer did not leave a comment.Allen B.
Went out of their way to assist me in every way from finding a trailer to hook up and ensuring everything was perfect before I departed. Can praise them enoughgerald P.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.james G.
Customer did not leave a comment.Dustin C.
Owners were very welcoming and friendly.Kevin T.
Nothing! The folks who received the equipment were so pleasant and helpful. They were delightful and I would certainly recommend them to my friends and family.Deanna T.
I ordered a two wheel dolly but wasn't included and was charged anyway. I called to get this handled and they said it wasn't on their paperwork and to have drop off location contact them with any issuesChad L.
Difficult to find. On site drop zone is very small, particularly for 26ft truck.JAMES G.
A quicker check out. The lady at the front desk had a hard time entering my unit # in the U Haul software program. She had to call them and get assistance. It would help if the individual locations could use a bypass and get UHauls help behind the Serbs so I was not delayed. Other than that nice couple and they were very helpful. Not their fault U Hauls program was not working correctly.Thomas M.