Customer Reviews for Simply Storage of Hawaii LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Simply Storage of Hawaii LLC

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Paul H. on

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Jarod was awesome! Very professional and user friendly!

Jaymie T. on

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Bertram H. on

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Leonides C. on

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Robert W. on

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Bede C. on

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Extremely poor after service. No one was there at the time of return. Followed the instructions. I returned the Uhaul at 1.10.pm Invoice says returned at 3.30. Tried a few times calling, went there personally to see the manager. Still did not get back to me. Minor issue, small adjustment on the invoice, but nobody returns the call!

Nathan T. on

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The car was not filled up to 7/8 upon pickup. It was at 3/4 tank. I tried using the app, but the app took over 15 min to process my ID before I gave up and called the number on the truck, and was instructed to go inside.

Mark C. on

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A little hard to get into the parking lot.

Harvey G. on

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Ranjan D. on

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Roy M. on

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Person who helped me (sorry cant remember his name) was great! Very helpful and nice. Would definitely rent from this location again

Kristine F. on

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Mark S. on

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I had an excellent experience renting a U-Haul van from this location. This was my first experience renting from this location, and Jarod Bailon of this storage / store location was very helpful and made renting a van easy and pleasurable!

Toshie M. on

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LeaDan Y. on

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JOSHUA T. on

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This was my first time using this UHAUL location. I was in a rush, got there before the storage place opened, and used mobile checkin for the first time. Everything was smooth as far as mobile checkin goes, but if the UHAUL is dirty, there's really no recourse to get it cleaned if a human is not present AND you need to be somewhere. Secondly, I returned the UHAUL exactly where the fuel gage should have been but was charged an additional $30 dollars for TWO gallons of gas. If the fuel gage was exactly where it should have been, why am I being charged?