Customer Reviews for Sincere Kutz Barbershop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sincere Kutz Barbershop

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Mark S. on

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Super Friendly and helpful.

BOB H. on

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Customer did not leave a comment.

Thomas R. on

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Customer did not leave a comment.

Brandy B. on

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I was charged for a full day for being 30 mins late. I picked up at 2:15pm returned at 8:45. The loaction closed early so I wasn't able to let them know I was running late. I stopped and refueled to the appropriate gas level and eas still charged $69 for fuel. I have used Uhaul for 20 years and have never paid more than $110 and that's for full day usage. My total invoice is for $165.

David A. on

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Great customer service. In and out very quickly. I definitely recommend this place.

Phillip G. on

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A lady helped us on our first visit. She was awesome. The second visit we encountered a young man who could have cared less about helping us. Just sat there and pointed in the direction of the type boxes we wanted. I wouldn’t want anyone working for me who was that lazy.

Trissa C. on

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elizabeth K. on

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LINDA R. on

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Please check the air conditioner in the truck. Other than that I received great service. Dianne is very friendly which is a huge plus in customer relations

Beverly W. on

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Jay was great!!! He was very helpful!! Keep up the the good work!!

Gwendolyn H. on

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Zack was fast!

Alfredric C. on

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Nobody was there for drop off. I had to call customer service for help.

David N. on

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After giving sufficient notice that you request a rental truck and give a location, the customer should not be left wondering if they will have there request or have to wait till the day before to find out. Also with sufficient notice given the pick up location as well as return should be close to where requested. Too many variables and added stress with this transaction.

Norris W. on

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good communication, convenient. Allowed me to get a truck/equipment an hour before the opening time.

Tom S. on

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Person on site had to contact another by phone to get questions answered.

Travis B. on

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Customer did not leave a comment.

tom D. on

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Zack was amazing!!

Charles T. on

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I did not use this site.

Tracey R. on

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Have someone on site that we can actually interact with other than the barber. Be given some type of paperwork indicating what we are renting, how much fuel is in the truck, the mileage, etc. Will not use this site again

DARRELL E. on

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Have clear hours of operation, and be available during those hours.

dennis B. on

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I rented a trailer and Zach was awesome to work with! He went out of his way to make sure my rental went smooth and that it was everything was expected plus MORE!. I will definitely consider in the future renting from UHaul at this location at 2107 Meridian St Ste B Huntsville, AL 35811

Rita L. on

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Nothing nothing everything was wonderful

Michael G. on

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No one is at this location from U-Haul. Guys in the barber shop told me to call a number to rent unit.

EDWARD J. on

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More visible Uhaul sign out front.

Allie M. on

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It was at a barber shop and the person who checks in the U-hauls was not there on Sundays so the very nice barber (he helped as best he could) helped me but then the person in charge of the U-hauls charged me an extra day.

jeanette L. on

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I've been using u haul for over 30 years, this was the worst experience ever. The bad part is I was 4 states away in Alabama, I live in Texas. I got to the place in a barbershop, she didn't have the size truck I reserved, instead of a 20 ft truck, I got a 20 ft truck. She went in the reservation and cancelled my 20 ft, and made a new one for 10 feet. I had a price for one way, and she tried to charge me for a daily rate and for the miles. I had to argue with her and tell her I had a one way rate. I was quoted a rate for the 20 ft and ended up paying more for the 10 ft, instead the price I was quoted for the 20 ft. She told me the trucks don't come in 20 ft. I call the reservation number and the lady told me she had cancelled my orginal reservation and made a new one. Well I ended up leaving half my son's stuff in Alabama in a classmate, hoping it's safe. I was told they would give me a storage unit to put the stuff that couldn't fit, I called repeatedly the number gave me, NO ONE knew what I was talking about!!!! I'm just very upset.jeanette lamb

florence D. on

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Customer did not leave a comment.

Pamela B. on

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Make sure that they know what they are doing, they charged me for a outta town move when in fact I was moving in town now I have to wait days to get a refund and I have no money in my account!

Heather W. on

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I dropped off the auto transport the same day that I picked it up in Conyers and was charged an extra day for it. I was told that it would be checked in at the same time I dropped the truck off a few hours later. I don't understand how the truck was checked in on time but the transport wasn't when the transport was dropped off first. I want my money back on the extra day but I will never go back to this drop off location again in Huntsville. The Conyers location was great and I had used them several times.

Michael M. on

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Get a new location the place was very unorganized the place smelled of smoke and weed the people inside refused to come out and help me load the trailer on the back of my truck I was very unhappy and would not recommend this location the place was very tight where the had the trailer I had to get to and I barley could get it out please contact me if you have any questions

Ken J. on

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It was a barbershop. The person that actually ran the U-Haul part of the business wasn’t there. No help unloading the trailer. I was charged an additional $28.64 for some reason. Crappy service! I won’t recommend it to no one. I won’t use it again.

Chelsea I. on

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Nothing but great things to say, experience was excellent and professional.

Rebecca M. on

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I went to three different U-Haul locations because no one called and said my appointment location had changed. None of my info processed even though I entered everything online and created an account. The Meridian manager was friendly, but the whole experience was unprofessional and unorganized.

Leslie H. on

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Very friendly

Allan F. on

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Customer did not leave a comment.

Daniel S. on

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Samuel W. on

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Great customer service!! Very friendly and professional!! I will definitely return to this location for future U-HAUL rentals!

gregory B. on

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Kaitlin F. on

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Melanie S. on

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Friendly People taking care to get you in and out as quickly as possible.

Alex F. on

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It was at night and seemed like it was in a bad area

Zachary C. on

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Customer did not leave a comment.

joseph J. on

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matthew S. on

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My auto transport was not attached correctly and came off less than five miles from where i picked up the truck. I was left in the street for nearly an hour while i reattached it in traffic and missed my appointment to purchase a vehicle.

Judy M. on

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Customer did not leave a comment.

Sandra F. on

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a complete update

anthony G. on

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I was originally scheduled to pick up the truck on Friday. When I arrived at the agreed-upon location which was on Jordan Lane in Huntsville, I was told that my scheduled pickup was for the next day, Saturday. This was obviously not correct because I know when I was moving. I had a confirmation number and a text message from the company stating when I was supposed to pick up the truck. When I arrived at the Jordan Lane location and was informed that I was a day early I was also told that they did not have a truck for me. Thankfully, they found a truck at the Meridian Street location. The Meridian Street location is an empty office. Literally, there is no furniture in it and there was the most clueless employee in the history of mankind sitting in it. He tried at least five times to verify my reservation with the tablet that he was working on. After about 45 minutes of him attempting to try to confirm my truck reservation he finally called a manager who took my information over the phone. I was given no printed contract or any information whatsoever. I had no idea what I was going to be charged nor did I know when it was going to be taken from my credit card. I was given no instructions on how to return the truck after hours. I have rented from U-Haul in the past. This was by far the most miserable experience ever. The truck operated fine and I was able to finish my move. I then looked on my bank statement and noticed that I had been charged two separate times. I was not informed of how the charges would take place and I was surprised to see that on the first day I was charged a little over $200 and then interestingly the next day I was charged another $41. There was no explanation and I still have received nothing in writing and no documentation whatsoever to support the charges or to justify them. At one point after I had picked up the truck I called the U-Haul corporate office. I wanted to know if there was any way I could get any documentation as to what my charges would be. I spoke with the lady who did email me the contract. But had I not contacted her I would have not received anything.

glenda C. on

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They had an extremely hard time connecting the trailer up. Then we we got to the location to turn it in we could not disconnect from the trailer. The ball was stuck in the trailer hitch. An overall awful experience.

GLENN W. on

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Customer did not leave a comment.

Darlene W. on

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It was a bit confusing as to where to park for dropping off.