The keys were not where they were supposed to be in the lockbox. We had to go inside the gas station and call Uhaul to get the keys. We were charged extra for fuel even though we left the truck with the same amount of fuel we started out with.
PHILLIP T
Customer Reviews for Sinclair Hopewell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was not clean at all and I am expected to provide a cleaning fee for the next renter- that is a scam since the van was not clean before I rented it and I’m sure you deducted that fee from the previous renter
SHUBHANGI KI loved the online experience.
REBECCA NGreat experience! Rick was very helpful. I definitely would recommend.
Renee PI was very grateful I could park my car there while I drove the UHaul!
KAREN CAll of the people at Sinclair were very nice and helpful.
William BWe needed a dolley to safely use furniture so I requested one with this truck. When we arrived, no dolley was present. This caused a lot of problems and we were disappointed with the service.
ABBEY E