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Matthew D
Customer Reviews for Sixth Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned after hours. No assistance due to time of day. Was fine
TORY SThe trailer I had was old and had been used a lot, like a lot, like a ton. However, it made the 750 trek to Montana just fine.
MATTHEW SThe equipment was no damaged just there was a lot of rabbit bedding in the truck when we got it
TESLA SVery nice staff. What I’m not happy about is the way you do the contracts. I will use Penske when I move from Kearney and need a truck.
CHARLOTTE KBetter cables/adapters was getting pulled over at night cause light on trailer kept going out. Blinkers and hazards worked but not the night time red lights that are always supposed to be on
ANTHONY LDropped off after hours.
DWAIN RI dropped it off on a Sunday, and it was closed. But, the drop off was easy.
todd tWhen doing after hours drop off electronically, there isn't questions about returning the extra equipment that was rented. Furniture dolly and pads. Had to leave them in the trailer unsecured.
KANDI KHey, Mr. Bierman took the time to show me how to use the dolly. He was super helpful.
FRANK TNobody was there, but a quick call and they responded and were very responsive. Tow dolly tire was nearly shredded and very dangerous.
Doug WFast and friendly.
Kyle EDoug, I believe was his name. I'm not to good with names, but he actually helped a lot if it wasn't for him I would have a big mess!! Specially to an already stressful situation THANK YOU SIR!!
Brad UExplain that if you have to drive any additional distance than point a to point b to uhaul center that you will be charged. we had to pick up an additional load once we unloaded in omaha and then we were punished for this. very disappointing. Charger did not work in the truck either.
Ann YDoug was very helpful and the return process was very easy. The location was extra convenient as we also rented a storage unit from them.
Julie KHave moving boxes available for customers to buy.
Calvin Keverything is fine so thank you
YOATNY BMy experience was a horrible one. I went to collext the truck and at the depot there wasnt any service or internet. The agent tried to call his colleague to no avail. Then he gave me the keys to take the truck to the other depot where i was to get the dolly. On my way, i got a call from this depot and the guy on the phone accused me of stealing the truck. I was so opset because i was given the keys and i didnt take it. Well i when to the other depot and the agent made me the contract for b9th the dolly and the truck and i paid CAsh with a 100 dollars deposit.
Kelly TThe gentleman was very nice. It was very easy and quick to check the trailer in.
Chris TNada
Mark MThe uhaul trailer fishtails above 45 empty and when full it fishtails alot more would not recommend the trailer I used it needs to go in the shop for a alignment and tires I've pulled alot of other uhaul trailers and this is the first one that is trash please fix for safety of other costumers thanks
Michael BQuick and Edy drop off site. Very friendly and I would use them again.
James SThe guy in the back right corner of the office was so sweet and nice.Definitely should get a raise.🙂
indoneza bMost competent, helpful, and courteous staff I’ve ever encountered at a U-Haul. Would definitely recommend and use them again.
Vicki FWill use a different company going forward due to the issues stated above. The Old Towne Storage and Sixth Street Self Storage locations were fine - the rest of it was a disaster.
Jill EKearney great and nice selection of sizes
William AThe side mirrors needed a tool to adjust them and the truck did not have cruise control.
Jeffrey HGreat Service and Communication. Will not hesitate using or referring this location for any future needs. Very satisfied.
Todd KThey were fantastic and helpful.
William JEverything was perfect :)
Steve SDealer was complete in the information given and explained the hookup of the trailer
CHRISTOPHER RA great experience at pickup. The staff was great with assisting with hookup and everything.
CHRISTOPHER JThis location was great, very friendly and helpful. The railroad street could use some help in friendliness though
MARY REverything was set up and ready for me to go. No issues no problems
JERALD EI rented a truck and drove it literally 9 miles (check the mileage on the contract.) I was exhausted at the end of the day and did not stop to replace the one gallon of fuel I would have used to go 9 miles. I was willing to pay $5/gallon extra to replace the gas I used but I was charged a $30 refueling fee and $15 for 3 gallons of gas. If this vehicle used more than a gallon of gas to go 9 miles it needs to be replaced. I drove a 30’ RV hauling a 4000 pound car from Colorado to Kearney and got 10 miles to the gallon! $45 for a gallon of gas to go 9 miles???? Absurd! I will avoid using Uhaul at all costs from this point forward.
SCOTT HNothing. Everyone was helpful. Being from out of town we don’t know anyone and he was friendly and helpful
JEFFREY SNothing, everything was great!
JERRY LThe store was clean , was truck was clean. Location easy to find
Carolyn HAfter driving a few miles we discovered a flat tire. Were told to go get a new tire installed. Wasted 3 hours of our time running around and waiting for tire installation. Ended up with 2 tires being installed. You owe us for our time and trouble.... Suggest $75.00
FRANCIS RVery friendly and accommodating experience. Thank you again.
LEANN Dyour truck was the worst truck I have ever drove,you can't keep the same speed,the drivers floor board was very tight, the mirrors could not be set so I could see out of them ,the seat was very uncomfortable all in all it was a very bad driving experience oh and that $5.00 a day extra charge for nothing I think it is bull shit and another way to steal money you make way to much as it is with out stealing an extra $5.00 a day from your coustermers
robert nThe salesman tried to charge us more than the quote with little explanation as to why. It felt very underhanded in the way he did that. Truck was missing a front blinker light which is a safety issue.
Richard DGreat service!
Robert KProvide a list of what will be needed to pick up a vehicle with your "24/7" pickup - meaning - you do all these things in advance - like taking a photo of the front and back of your Driver's License - and yet you will have to do that AGAIN when you attempt to pick it up. So why bother in the first place? Also - someone has to be at the location to provide you the physical key - so it is hardly available 24/7. U-haul equipment is usually wonderful - once you can get your hands on it - but it is ALWAYS a painful experience to try and get it. The paperwork is wrong or the truck is only available at another location than you selected, etc...
Ross CDrop off was easy. Received a call the day before the truck was due back as a reminder and explained how to return the truck after hours. Good, safe location.
Lonnie CRon was wonderful and very helpful.
Cathy SThank you very much
Christine JStaff could have supported customer service better by asking if he could assist
Rick MGreat service thank you
Scott ONothing service was excellent
david eVery friendly and helpful service
christine sIm giving a low rate score due to the morning of my move, there was a massive error on the pickup location & I had to drive all over a city looking for the correct one that HAD my reserved uhaul. Not a good situation to be in when its moving day & lost over 2 hrs of time doing this. The original reservation said 1 location when I ended up driving to 3 differant places. Plus they added an extra $100 deposit fee which wasnt mentioned at all during online reservation. Prices seem way to high for being a necessity too for relocation.
Andrea G