Customer Reviews for Skips Auto Service
(U-Haul Neighborhood Dealer)

43 reviews

1359 Amsterdam Rd   Scotia, NY 12302

(518) 631-2815

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(518) 631-2815

1359 Amsterdam Rd
Scotia, NY 12302

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I needed a truck in Clifton Park. U-Haul directed me to this location stating 15 foot truck could not be guaranteed at my preferred location. Had to do a bunch of stuff on app to pick up truck. I didn't sign up for remote access. The truck bed was filled with debris. I had to sweep out before I could load. Getting from Scotia to Clifton Park took me on a route that had a bridge with 10 foot clearance. The truck needs 11 foot clearance. Luckily I stopped before the bridge and after holding up traffic for a few minutes... I looked up another route. There was only enough gas in it to drive 71 miles. When I returned it , it has enough gas to drive 180 miles. Not sure why you don't have local dealers move trucks to desired locations and have them filled with gas and clean and ready to go.

Ronald S 
Rating:
5.0

They were great

Jeffery Z 
Rating:
3.0

Customer did not leave a comment.

Raul V 
Rating:
5.0

Customer did not leave a comment.

Jain A 
Rating:
5.0

Customer did not leave a comment.

Teresa J 
Rating:
5.0

Customer did not leave a comment.

Felix R 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
2.0

This is a very small location. The counter person did not seem to fully understand the process. They were also a day late reporting the return the equipment.

DON N 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
2.0

Not all the equipment that I had ordered was available for pick up.

Sarah W 
Rating:
3.0

Customer did not leave a comment.

Jeff L 
Rating:
4.0

Customer did not leave a comment.

SAMUEL O 
Rating:
5.0

Customer did not leave a comment.

mark m 
Rating:
5.0

Please keep providing the excellent customer service! Thanks!

Mary R 
Rating:
3.0

Took keys. Didn't say anything else

Joseph O 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Steven O 
Rating:
1.0

I had to wait an hour for final approval via my phone to get the keys out of the lock box. Through the process I talked to 4 Uhaul reps and my reservation got cancelled once. I was scheduled to pick up at 9:00am and dint leave with the truck until 10:08. This is not the fault of Skips Auto Service. This is Uhaul inability to instruct their customers on the process they need to go through and the length of time it takes them to approve your info via your phone. Customer service also isn’t a help. They just tell you to follow the phone prompts and can’t assist with speeding up the process. An hour! Why isn’t this done prior to pick up. Nonsense.

GARRETTMATTHEW S 
Rating:
5.0

Exceptional personable service from Skip!

Raymond T 
Rating:
5.0

Customer did not leave a comment.

Sheila F 
Rating:
1.0

Very dirty hard to find location. When dropping t off. Man said drop the keys on the counter. Will get to it.. truck was at 3/4 when it was picked up and made sure it was at 3/4 full when it was returned. Then I get a charge for 24.00 for gel... it was also returned before 5 pm

lynnora b 
Rating:
4.0

Customer did not leave a comment.

Marysol S 
Rating:
3.0

representative didnt walk us out to vehicle and do a walk around. he also didnt check inside for other rented equipment (dolly) that we had paid for.

SHARLET M 
Rating:
1.0

Make sure pick up place is actually going to be opened when they say they are

Darlene S 
Rating:
4.0

It is a garage & not very clean & there was a large Rottweiler behind the counter that scared the Dickens out of me. The owner was not very personable.

marilyn h 
Rating:
3.0

Customer did not leave a comment.

Nancy S 
Rating:
3.0

Individual processing rental order seemed totally unfamiliar with the software involved.

Bruce Z 
Rating:
1.0

I called Skips 2 hours before pick up and no one answered so I left message I would be there 45 min before they close at noon . When I arrived at 11:15 they were closed. I was deeply distressed and called Uhaul customer service who have been Great ! while speaking we realized the truck was left for me Unattended with the Keys in it and half tank gas but not the blankets I ordered so I could not protect my Furnature. The customer service rep from Uhaul on the phone Processed my Credit card and drivers license for me and because i was a repeat and Valued customer Allowed me to take the truck to my destination in Vermont! If I was Uhaul I would Not use Skips auto as a uhaul pickup location.It would be nice to be given a partial reimbursement for this horrible experience but I don't expect it Thank you

Jacqueline P 
Rating:
5.0

Customer did not leave a comment.

Stephen K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

Pearl T 
Rating:
1.0

The email address for questions bounced. And the is a $98 charge for "Coverage' that is not explained. No way to ask about it. Very poor.

Art P 
Rating:
5.0

Customer did not leave a comment.

ADRIANA L 
Rating:
5.0

Customer did not leave a comment.

Carl N 
Rating:
3.0

This was the worse uhaul experience I've ever had. I brought truck back to where I was told then got three calls over two days saying I hadn't brought truck back. Then because I got lost finding the place they charged me 2.60 for going over the mileage. If I have to chose a moving truck again I will never use uhaul.

Belinda J 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
2.0

over charged and box had cockroaches in it!!!!!!!

paulette k 
Rating:
3.0

Would not recommend uhaul to any one.price was $300+ more then I was told and the box area had cockroaches in it not cool at all

paulette k 
Rating:
3.0

Good place other than the big dog scared me. And I own a dog

pamela m 
No reviews have been submitted for this location.

Additional Services at this Location

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