Customer Reviews for Small Town Storage
(U-Haul Neighborhood Dealer)

89 reviews

226 Bella Vista Rd   Vacaville, CA 95687

(707) 317-1007

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(707) 317-1007

226 Bella Vista Rd
Vacaville, CA 95687

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

3 of 4 tires were worn on the truck. Communication is not great. Tried contacting the office to extend for another day. I got a hold of "customer service" twice but they do not handle extensions. First call I was on hold for a very long time but if the call dropped, I should still get a call back. Second time I was told I would get a call back. I received no call, so continued with my move. Received a voicemail the following morning stating there was a reservation for the truck and it needed to be returned. I called the office. I was able to keep the truck for an extended time. It was explained that there was a family emergency and that the office had to close. This mix-up could have been prevented by office coverage or with an online reservation system, the ability to change reservation.

Presie V. 
Rating:
4.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Great & easy experience. The woman at the counter was friendly and very helpful.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

KELLY T. 
Rating:
5.0

Customer did not leave a comment.

LAMONT H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

i called for a 10ft.truck and got a van. I've been renting uhauls 50 years & never had a problem. they referred me to 3 different places by text after I booked by my house. the van had chocolate lookg syrup spilled in it. Disgusting.

PEGGY S. 
Rating:
1.0

I will never go back to this location and need someone to contact me immediately. I was charged for renting the truck for two days. I rented April 17 and returned April 17th. I finally get charged a month later and I'm over charged. Unbelievable poor customer service. They know I didn't have that truck two days I returned after hours Saturday and went in Sunday morning to get our phone we left in the truck out. That's when the manager said she was having computer problems and couldn't close the contract out but not to worry. I had no idea that meant she would rip us off a month later.

HILLARY N. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Rep was very helpful, help me in very professional manner!! Thank you Madison

JOHN C. 
Rating:
5.0

old truck ok but could use and up date.

JOHN C. 
Rating:
4.0

Pricing is too high probably wont use uhaul again

MERCI O. 
Rating:
1.0

Would no recommend at all,

erin L. 
Rating:
3.0

older truck that transmission was not shifting properly throughout the trip, truck was picked up inside, but would not say it was clean.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
4.0

Truck I rented was very clean and new. The person who assisted me was very friendly!

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

It ws ok. Did not like that I did not receive a receipt of all my charges at the time of my return.

YVETTE T. 
Rating:
3.0

Outstanding customer service. I have only praise for their conduct during the rental process. THANK YOU!

GROVER W. 
Rating:
5.0

My in person experience with Madison at your buena Vista location in Vacaville was absolutely wonderful. You have a jewel in this employee; she went above and beyond to assist me with my auto transport needs. GREAT job Madison!

NICOLE H. 
Rating:
4.0

The first place I booked did not hold my truck even though I double check to make use it would be.the second place was above average and was very nice.

MICHELLE E. 
Rating:
2.0

The truck was not clean at all and it smell like cigarettes i had to keep the windows down to try and help with the smell it was not ready to go when I pick up it was like it was returned then gave to me right after I will not go there again

Jean L. 
Rating:
4.0

Customer did not leave a comment.

ALVIN U. 
Rating:
2.0

Truck needs maintenance. Gears do not shift smoothly and engine revs too high before shifting. Used truck for less than two hours, got billed for four.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Make sure someday the truck is clean.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
4.0

Customer did not leave a comment.

LOVE IMME L. 
Rating:
3.0

Wash and fuel the vehicle fully.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO P. 
Rating:
5.0

Customer did not leave a comment.

HERMES L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

RACHEL G. 
Rating:
5.0

I originally ordered a 36 foot truck which was available at the time I ordered it. But uhaul whichever me to a further location like 28 miles further from my home. So I had to take a way smaller truck. Which required me to make multiple trips. I drove a 100 mile just in town and I had to keep it a extra day was well. This trip cost me way more then it should have. Not happy at all!

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Yvonne L. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Alinecassia R. 
Rating:
5.0

Customer did not leave a comment.

Travis O. 
Rating:
4.0

Customer did not leave a comment.

Angelina M. 
Rating:
5.0

The owner was super helpful and the truck was very clean and had been wiped down with sanitizer given the crazy situation we are in.

David M. 
Rating:
5.0

The unit I reserved from the uhaul store on monte Vista was not available as promised. It took almost 2 hours past my reservation time before I actually drove away with the trailer. This was not the fault of the person at Small Town Storage, she was very helpful. I was just frustrated that the reservation I made was not available at the planned time.

David P. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Great counter lady. But your uhaul get key app was a little complicated

Keith U. 
Rating:
1.0

I dropped the Uhaul off in perfect condition at this location, and with the appropriate gas i originally picked it up with even more gas actually. I walked in, they all were just wondering around and seemed as if i were a bother to them. Just a bad experience. I was also charged 54 dollars for no reason. I would like a call back.

Eduardo G. 
Rating:
5.0

Put a note on the reservations site that there is no on-site customer parking available.

Marcel L. 
Rating:
5.0

Customer did not leave a comment.

Olawale O. 
Rating:
5.0

Just make sure everything is operational; inside light wouldn't turn on but I was told the switch was somewhere, I just couldn't find it.

Carlo S. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

cierra S. 
Rating:
3.0

I didn't like how I had 4 different pricing for the uhaul. I had already placed my order online and they didn't have it. I paid more the. I first was told. I was irrated with the numbers changing. I felt like they were not honest with me.

Isabel H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Liana P. 
Rating:
5.0

the lady was nice and expedient

Patricia P. 
Rating:
5.0

Very easy in and out process thank you so much the two women that helped us on 9-14 -2019 8:30 am were awesome .

Robert V. 
Rating:
4.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Marquise O. 
Rating:
1.0

My reservation was changed from Davis to Vacaville CA from 8am to 1230 and it was made June. I will never do business with u haul again. Neither corporate or the local office would take responsibility for the change in my reservation. This was the worst experience.

fenton H. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

I really had a great experience with them they are very friendly and professional I really recommend this place of business for uhaul and storage

Robert H. 
Rating:
5.0

Very easy to complete drop off.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Natalie W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

What a DISASTER!! A 377$ booking cost me over 700$ and the nerve of a manger to only give me back 50$!! Never. Again.

Shaun L. 
Rating:
5.0

Nothing. For a small location, I was very impressed with the service. Keep up the good work.

April F. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer service is wonderful at this location.

phil S. 
Rating:
4.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Madison provided us with great customer service.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
5.0

It's unprofessional to keep a customer waiting while you are relaxing in your apartment with your bedroom slippers on!!

Ingrid F. 
Rating:
2.0

They did not know how to use the u haul system and the person who did was at wal mart getting money orders and I would just have to wait until she was done

RICHARD S. 
Rating:
3.0

Truck was not clean.

Yul M. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Uhaul forgot to put my equipment in the truck. I had to drive to four different locations to find it. I am pretty upset with the service I receive.

Danny K. 
Rating:
1.0

Customer did not leave a comment.

Jackie P. 
Rating:
5.0

Larger quantity of vehicles available for rental would be nice. Although overall I think I would recommend that you rent from STS. Manager Trish was very nice, professional, helpful and efficient. Definitely a 5 star outfit!

wesley A. 
Rating:
5.0

Customer did not leave a comment.

suzette K. 
Rating:
5.0

Not swept out.

Lori P. 
Rating:
5.0

The ladies at the counter were the best, most professional, and courteous!!!!

ERIC W. 
Rating:
1.0

Changing the time to pick up the truck was changed and severely handicapped our move. Top that off with moving the pick up place to a town 25 minutes away from the original pick up made it horrible.

Barbara B. 
No reviews have been submitted for this location.

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