Customer Reviews for Smart Buy Furniture
(U-Haul Neighborhood Dealer)

18 reviews

475 E Okeechobee Rd   Hialeah, FL 33010

(305) 887-9680

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 887-9680

475 E Okeechobee Rd
Hialeah, FL 33010

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOEVANNY R. 
Rating:
1.0

Todo es un problema siempre cerrado

Antonio G. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL ANGEL E. 
Rating:
5.0

good treatment when you are attended by the girl and the trucks in very good condition

eddy O. 
Rating:
5.0

Nadia was very nice

Adrian D. 
Rating:
4.0

Customer did not leave a comment.

Jessica G. 
Rating:
4.0

Customer did not leave a comment.

OMAR S. 
Rating:
5.0

Mobile access need to be available in all locations.

lazaro V. 
Rating:
5.0

Customer did not leave a comment.

daniel R. 
Rating:
5.0

Customer did not leave a comment.

Rosamaria C. 
Rating:
1.0

This location is the absolute worst place you would want to return your truck, especially at night. There is no indication whatsoever that you can return the truck here after hours. No sign/banner at the door giving any pointers. It's directly off a main street and to turn the truck into the lot is difficult because cars are going fast around you. There are other safety concerns too. For example, the lot is not lit at all. It's dark and there are no signs to guide you to a suitable spot for the vehicle. I was scared for my life in that area. Now the worst part - there is no key Dropbox. So I had to call customer care and let them know that. Wait time was 52 mins. Now imagine being in that place for 52 mins. I'm really disappointed with Uhaul. I expected you to at least have the basics figured out. While on the phone with Central Support, earlier that evening, the lady was not pleasant to talk to either. She did not mention any of the above shortcomings of that drop off location or she did not know. Which is again very bad management. Also, if you are ultimately going to decide where the truck has to be returned, don't make it sound like we have the option when we reserve the truck. My preferred location was 3 mins away. The location assigned to me was 27 mins away. I had to pump more fuel just so that I return the truck with the right amount of fuel and accidentally pumped 10 gallons more while speaking to the rude lady! What a mess Uhaul.

Sujay D. 
Rating:
3.0

I ordered two dollies and other moving equipment to help my move. This location did not have any of the additional equipment I ordered and paid for. They did refund me the cost but it made the moving experience much worse.

Ahl B. 
Rating:
4.0

The cabin of the truck was very dirty. I was very surprised to see that in this time of covid-19. I wish uhual trucks had cruise control. Both employees I worked with at the two locations were very polite.

DOUGLAS F. 
Rating:
2.0

I did not receive a utility dolly or appliance dolly that I paid for.

Ashly C W. 
Rating:
5.0

Would not recommend anything, everything was in order; equipment well kept and clean, customer service was excellent, made my moving so much better than what I thought. Thank you

LUIS G. 
Rating:
3.0

Have vehicle and dollys ready for when people ask for pick up.

Jamila P. 
Rating:
5.0

Todo es excelente Gracias

Ireno A. 
Rating:
1.0

I was doing an online rental and the person who was driving me dropped me off and it kept asking me to verify with other people after I already verified with two in order to be approved and I was waiting outside for like 25 minutes and it might not seem like a lot but I missed my elevator reservation to move some of the stuff I was picking up due to the wait

Clayton R. 
No reviews have been submitted for this location.

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