Customer Reviews for Smogster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smogster

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Hisashi K. on

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Good prompt service.

Adam M. on

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Don’t overcharge your customers. I was quoted way lower than what I paid. I’ll avoid this location in the future.

Eliyahu I. on

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Customer did not leave a comment.

PHIL A. on

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these guy are great, very friendly and very helpful, it was great not having to go to the big u-haul center. i would rather support local reseda businesses

Michael R. on

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The guy who runs the Smogster/U-Haul location is excellent. Good disposition and very professional explains everything every step of the way

Kenneth C. on

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The person I dealt with was friendly and the entire process went smoothly. No concerns.

Kristen F. on

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Picking up the van was fine, and the van itself had no problems. The location's Saturday hours are until 6 PM. They had already closed when we returned the van at 5:30 PM. This resulted in an extra day's rental charge, which we intend to dispute.

MICHAEL D. on

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Everything was so quick

tari S. on

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Customer did not leave a comment.

Alexander M. on

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The truck was tightly parked, head-in, between multiple cars, behind the workshop garage. We had to make about an 18-point turn just to get that truck to the street. Secondly, the guy working didn’t know how to operate the system. He had to call someone else. The whole process took over 45 minutes and we were the only customers there when we arrived.

James B. on

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Customer did not leave a comment.

shari g. on

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The only thing was that the inside of the van smelled

KENT B. on

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Bigger U-Haul sign would make the location easier to spot.

Aric B. on

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While the truck worked, in my opinion it needs some maintenance. The gear shifting was not smooth and the breaks made a lot of noise.

NIAN W. on

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I returned the vehicle at 2:30 PM on 5/5. The staff asked me to leave the key. But I receive the receipt shows return time is 3:33 pm and charge me one extra day.

joe r. on

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This place was a smog station with no parking for my car. I had two walk 3 blocks in a seedy area to park and walk back to the Uhaul station. It was a terrible surprise and if I was you U-Haul, I would not let these people represent "You-Haul" please do something about this for future customers. joeretta@sbcglobal.net

John G. on

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The whole process was painless, easy, and half to cost of the other quoted prices. The truck was ready when I arrived.

marvin m. on

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Customer did not leave a comment.

WARREN A. on

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Very nice people.

Michael R. on

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Andrew R. on

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JONATHAN K. on

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Rosaura O. on

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This location is supper convenient. Staff iis friendly

DON M. on

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Really do not agree with the the 4 gal fuel charge of $20.00.... I traveled 14 miles, and put in $5.00 for fuel I used........

crystal m. on

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The customer service was easy and quick for a stressful event. Made the process easier. Thank you so much for a realible transportation.

Fred B. on

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We dropped off the trailer after hours. The process was a bit unsettling in that the gated lot was not secured and there was no method to confirm that the trailer was returned. I did contact the location prior to dropping off and was given instructions on where and how (open the unlocked gate) to access the parking area. We were never instructed on how to follow-up to confirm that the trailer was received and we were no longer responsible for it. In fact a week later, we received a call from U-haul inquiring if we had returned the trailer. The caller had a different drop off location than what we had on our original reservation. I gave the location of the drop off and that was all. We did not receive a call back from U-haul to confirm that they had located the trailer and that our contract was closed. Outside of the questions regarding the return process, the entire experience was excellent.

CHRISTINE C. on

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Gas was refilled more that what was given to us, but they said need mo $7. $17 for 40miles?

Donna B. on

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Ann S. on

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Rosaura O. on

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Allways friendly. Prompt service.

Sam H. on

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Customer did not leave a comment.

Jose R. on

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GILBERT M. on

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Customer did not leave a comment.