Customer Reviews for Smokers Choice
(U-Haul Neighborhood Dealer)

170 reviews

1015 Liberty St   Martinsville, VA 24112

(276) 226-4169

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat: 6 am–2:30 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(276) 226-4169

1015 Liberty St
Martinsville, VA 24112

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat: 6 am–2:30 pm
  • Sun: 7 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rhonda F 
Rating:
5.0

Pick up went quickly and smooth

James K 
Rating:
5.0

Customer did not leave a comment.

NSALEEM H 
Rating:
5.0

Customer did not leave a comment.

allen f 
Rating:
5.0

Very helpful man. I was very pleased.

Douglas D 
Rating:
5.0

Just a little expensive for a few hours of use. But it was a GREAT place and the uhaul was in excellent condition. The store owners were super friendly, patient and very helpful.

Jennifer O 
Rating:
5.0

Nothing

Edwin K 
Rating:
1.0

Guy at this location was very unprofessional and rude. I spoke to uhaul early the morning of my return date and they gave me an extension till 3pm to return trailer so i didn’t have to pay another days rental. The location refused to honor that extension and charged my credit card $131 plus the $32.95 days rental. I hope that uhaul will make this right by refunding my money please. I’ve rented from uhaul on several occasions and have always been very satisfied but this location made it a very bad experience.

Billy H 
Rating:
5.0

Customer did not leave a comment.

Rhonda F 
Rating:
4.0

All good.

Mary A 
Rating:
5.0

Great people that work there. Very friendly and kind. Definitely recommend them

James B 
Rating:
4.0

Let them know if vehicles are scarce. I had a 15 foot quote saved only a day before. The next day there wasn’t anything local 27948

Nat H 
Rating:
5.0

Customer did not leave a comment.

Vicky N 
Rating:
3.0

Customer did not leave a comment.

Crystal T 
Rating:
5.0

Customer did not leave a comment.

Cristy S 
Rating:
4.0

To much inventory and not enough parking

Isaac M 
Rating:
4.0

Customer did not leave a comment.

VonRonstead W 
Rating:
5.0

Customer did not leave a comment.

Justin G 
Rating:
5.0

For once the app worked pretty well

MICHAEL M 
Rating:
3.0

Nothing. Problem was online slow downloads

Anita D 
Rating:
5.0

Customer did not leave a comment.

Hope M 
Rating:
2.0

I do not recommend it, they are stealing from me one day, I sold it on the 10th at 10:48 and I delivered it today at 10:48 this time at 6:13. They are charging me for another day, I will go tomorrow to complain

JOSE L 
Rating:
1.0

I arrived at the location the truck was dirty and needed cleaning. They cleaned the truck and registered me, this process took over an hour. Once i was able to get to the truck the check engine light was on, I had no choice due to me running late already to continue to drive the truck and have no more delays. after speaking with customer service they did not provide me a time to drop off the truck the next day, after me telling them I would've dropped it off the same day. Just feel that it was unprofessional and some miscommunication on U-Haul. This experience was terrible being charges extra fees as well. This will be my last time using this service.

Jaylan L 
Rating:
4.0

Customer did not leave a comment.

Maranda C 
Rating:
5.0

Customer did not leave a comment.

Dontonio R 
Rating:
5.0

Customer did not leave a comment.

robert m 
Rating:
5.0

Customer did not leave a comment.

sharon r 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

Friendly staff and helpful in whatever questions you have

Frank T 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
1.0

Owner of smokers choice already double charged me to begin to begin with and then the next morning called me trying to bill my card again, but couldn’t because I had it locked to find out he wasn’t supposed to double bill me to begin with, and he definitely wasn’t supposed to charge me a third time I was only supposed to be charged once and now he owes me money back this guy is a thief and after talking to people, I know he does it to everybody. I wouldn’t spend another penny in that store if I was starving.

ANTHONY A 
Rating:
1.0

When you tell them you need a trailer for 2 day they charge you for 2 days then tell you it has to be there the next day and wouldn't refund the money for the day you didn't have it for.i may never us U haul again

Johnny W 
Rating:
2.0

Customer did not leave a comment.

Shannon H 
Rating:
3.0

Get a variety of truck sizes

KENYATTAMARIE L 
Rating:
1.0

We were right there in the SMOKERS CHOICE 1015 liberty rd martinsville va 24112 to rent a trailer for my truck and we asked if they know if my truck fitted in there and they says Yes ,so we get the trailer and we arrive we’re my truck was and surprise MY TRUCK DONT FITTED we get back to return the trailer and they says that THEY CANT DO ANYTHING ABOUT IT BECAUSE THEY DON’T KNOW ABOUT TRAILER AND MESURES ,we asked for a refund and they said NO,ALSO THEY ARE SO RUDE AMD DISRESPECTFUL,please don’t go and rent in this place dont waste your time an a bad moment with this people.they never make a refund even if is their fault.

Alex C 
Rating:
1.0

They harassed me for uhaul error. And tried to charge my card after I spoke with uhaul regional contact center regarding the error. They were rude and did not know what they were doing and giving miss information

Latifah P 
Rating:
3.0

We reserved a 15' and only option when we arrived was a 10' truck. We were told they were the same price. The smaller truck meant more trips. Which turned into more money due to the extra trips.

Telesforo G 
Rating:
5.0

Customer did not leave a comment.

DEBRA M 
Rating:
5.0

Nothing

abel m 
Rating:
5.0

U haul didn't have a car hauler available in my area. I asked if I could rent it somewhere else and return it to my area and was told no. I was renting for a week for a trip. I was told they were moving box trucks and could not move a trailer. Don't box trucks have hitches? I had to drive 1.5 hours out of my way twice to rent and return this trailer. Customer service and convience have always been the reason I use U haul. If that has gone away I'll find something eles.Steve Youngman

STEPHEN Y 
Rating:
4.0

both staff were knowledgable and very helpful.

William F 
Rating:
4.0

Customer did not leave a comment.

Jessica B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
5.0

Customer did not leave a comment.

Lisa T 
Rating:
5.0

Friendly people with great service and they had everything there that I needed.

Grady M 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
1.0

Read the top

David H 
Rating:
3.0

Customer did not leave a comment.

ROGER C 
Rating:
5.0

Customer did not leave a comment.

Davlin K 
Rating:
5.0

The associates were very cordial and helpful

Jeffrey C 
Rating:
2.0

NA

Michael C 
Rating:
5.0

Customer did not leave a comment.

Frankie J 
Rating:
5.0

Customer did not leave a comment.

Shawn B 
Rating:
3.0

Trailer was not swept out, but the owner was extremely helpful and accommodating. Not a visually impressive location, but worth it due to the service.

Dennis F 
Rating:
5.0

Very friendly and helpful

FADI K 
Rating:
4.0

Customer did not leave a comment.

Lola B 
Rating:
4.0

Customer did not leave a comment.

david b 
Rating:
4.0

Customer did not leave a comment.

Rick G 
Rating:
1.0

I was over charged

Latonya P 
Rating:
5.0

Customer did not leave a comment.

Tim O 
Rating:
5.0

Nothing to improve for this location, i want to give props to them - giving the truck to the customer on FULL and having them fill it back up on return is 10/10 better than giving it to the customer at a random amount and the customer is responsible for getting it back to that amount. This was the easiest pick up, drop off and usage at any location i've ever used.

Ashley D 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
4.0

Customer did not leave a comment.

Quetta M 
Rating:
3.0

Ask for Dolly did not get it. Had to visit the location 3 times b4 getting to rent. No washer fluid in truck. Truck nasty with tree sap and dead leaves. The truck was hemmed up between a tree and a car. Service was very slow. Ppl at the store were not friendly. I would not recommend this location to anyone. This location should not even be able to rent trucks for uhaul. Poor excuse for a buisness

Ronald C 
Rating:
5.0

Customer did not leave a comment.

Paul E 
Rating:
3.0

Customer did not leave a comment.

Brittany L 
Rating:
3.0

This facility seems more like a convenient store than a U-Haul center which is the case. The staff seemed relatively accommodating. There was no need to go inside so grading the cleanliness is based on the parking lot only. It wasn't dirty just not an organized parking facility versus a U-Haul center. It was easy access even with a 26' plus auto-transport.

James W 
Rating:
4.0

Only location around me that was open on Saturday and had enclosed trailers. Can't belive no other uhaul location is open on Saturday near the martinsville area. Friendly and helpful staff and their chicken is great!

Randall G 
Rating:
3.0

The truck was filthy. There were cigarette ashes throughout including the drivers side door handle, in the cup holders, and in the vehicle overall. The truck has a strong cigarette odor. The steering wheel was sticky and there were sticky / melted substances in the cup holders. We took about 10 minutes and wiped down the inside of the uhaul and the surfaces with Clorox wipes and that helped significantly. However I’ve never been in such a dirty rental. On a positive note, the truck drove very well. We had no mechanical issues. The AC worked great. There is an option for an Aux cord for music. It was a comfortable ride (once cleaned) and was not difficult to drive.

Megan H 
Rating:
3.0

I don't think I should have been charged for fuel considering I dropped the truck off with more fuel than it had when I picked it up.

Jerry B 
Rating:
3.0

The personnel wasn't very friendly and told me he would take care of completing my return later. He said he wasn't able to at that moment so I just said it was fine and left. Wasn't a very inviting location.

Aaron G 
Rating:
5.0

Customer did not leave a comment.

donnielle d 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

I wouldn't change a thing.

David B 
Rating:
5.0

Customer did not leave a comment.

Ernest L 
Rating:
1.0

Poor customer service when picked up. Very overpriced and sales staff not friendly. Called customer service and they were helpful.

Jenna A 
Rating:
5.0

Customer did not leave a comment.

EDNA P 
Rating:
3.0

Customer did not leave a comment.

David R 
Rating:
3.0

Customer did not leave a comment.

VonRonstead W 
Rating:
3.0

This was not the location I reserved. Uhaul switched on me without notification, so I had to revise our plans significantly. Location was fine, but very cramped for a 26' truck with auto transport.

Justin A 
Rating:
5.0

Great service, professional, courteous. Very pleased.

ceclia p 
Rating:
3.0

Customer did not leave a comment.

Jerald C 
Rating:
4.0

Think with the reservation should be better.. What i did online I had to do all over again when i got their to pick the trailer up.. If you have a reservation, then it should run smoother in my opinion.

Michael K 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
4.0

Try to get in a few more items for rent. Only had a small truck and a trailer. Fortunately for me, I was able to use the small truck.

christopher c 
Rating:
3.0

Truck interior was not cleaned

Lawrence W 
Rating:
5.0

Ruth was fantastic. Customer service located the closest 10 foot truck for us. Just great customer service.

Timothy F 
Rating:
5.0

Customer did not leave a comment.

ROBERTGEMAL S 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

We had a wonderful first time using U haul.

Mike C 
Rating:
5.0

Customer did not leave a comment.

Shirley B 
Rating:
5.0

Customer did not leave a comment.

Latasha T 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

No improvement needed!! They’re customer service is Superb!!!! This location and the owners are AMAZING. FRIENDLY ABOVE AND BEYOND!! No other location I would use BUT them!!

SHANE H 
Rating:
5.0

There was a mix up at the original location but with a phone call they got it straightened out and then gave me a discount. Excellent service.

Scott M 
Rating:
1.0

I was shaken down by the local conman posing as a uhaul agent. Terrible experience and will never use them again here

WILLIAMN H 
Rating:
5.0

Customer did not leave a comment.

Chuck T 
Rating:
3.0

Got charged 30$ for being late. This is more than 50% of my total cost for the day. I will look for other options or different location going forward..

BENIKA L 
Rating:
5.0

Make it free

Joseph B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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