Customer Reviews for Smooth Moves Logistics

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smooth Moves Logistics

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John V. on

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I was charged 28.00 Dollars for a little over 1/4 of a Tank!!!!!! That is Highway Robbery

MARK Q. on

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Trailer had mulch in it.

Melanie C. on

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Customer did not leave a comment.

Tamera G. on

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There was absolutely no issues accept with the website. Couldn't express check-in or check the vehicle back in but that was Smooth Moves issues not UHauls.

Christopher W. on

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Mark S. on

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Uhaul made the move simple

Gary Y. on

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Dwight R. on

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cathy R. on

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Nothing, everything was excellent

William D. on

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Tracy T. on

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Steve was great! Helpful and honest. No nonsense attitude, ready to help get the job done. Would definitely recommend this branch to others over industry competitors.

George P. on

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Rex L. on

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Eric A. on

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There were not enough rental return spots at this location. Several off the rental return spots were occupied by personal vehicles.

Kevin C. on

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elizabeth F. on

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Charlene L. on

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Awesome service and excellent equipment!

kevin A. on

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My experience with smooth moves was amazing. However smooth moves saved me because uhaul scheduled my pickup off of beach and San Pablo at an rv/boat place (originally a different place) for a 10 ft truck on a day where they aren’t even open which nearly costed me my whole move. I think it is ridiculous that uhaul allows you to reserve a truck at places that apparently are not open. Luckily smooth moves had 1 15 ft truck left (which of course costs more then a 10ft truck and costed more in miles because it was further), but if it wasn’t for the gentleman at smooth moves, uhaul would have costed me hundreds to cancel my move. Uhaul needs to learn about their facilities and what days they are open and you should NOT be able to reserve trucks at places that aren’t open. If it wasn’t for smooth moves I would be giving uhaul all thumbs down. So thank you smooth moves for saving the day.

John F. on

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Amber O. on

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We had to wait 55 min when we picked up for some to arrive and open the location

Brian P. on

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Smooth Moves sure made my experience amazing. From the moment I walked in the door until i drove off... this place was fast, focused on me and made sure everything was perfect. I will definitely use this place again.

wendy S. on

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Douglas M. on

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Friendly and helpful.

CHARLOTTE M. on

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Dwight R. on

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Mary H. on

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What a great experience. The pick up was very easy. The return was just as easy. It was great!

steven B. on

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Everything was great.

Stephanie H. on

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Leave the truck with more than a quarter tank of gas. No one wants to start their move by having to go to the gas station.

Charles B. on

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The guy working there was awesome. Fast and out to unhook the trailer when I arrived. Made it easy. Give him a star!

Roxanne K. on

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Great service!

eddie G. on

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$20 after hours service fee was charged because I delivered the trailer same day by 130pm and no one was there to check the trailer in so I just dropped it off. No text or email was sent with directions to check in the trailer electronically either. Don’t use this location - This is a rip off. I can see a Class action suit coming

Tommy F. on

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Great experience the guy working at the shop was really helpful. Would definitely recommend to anyone moving

Jason P. on

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Alexandra G. on

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Dana H. on

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henery T. on

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gene B. on

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Joseph C. on

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catherine B. on

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Paul L. on

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Robert M. on

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Great customer service. The pick up process was very easy

William B. on

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Robert F. on

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James L. on

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keri B. on

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MIKE K. on

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Erika H. on

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Unhappy about unknown $20 after hours fee. Have emailed location twice with no response.

Paul M. on

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Steve was great. Friendly and handled my reservation quickly.

mike S. on

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Hubert T. on

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Joe M. on

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M C. on

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Julia D. on

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PHILIP T. on

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Darko D. on

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joe R. on

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Everything was done very well.

Michael S. on

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The tag on the trailer was November 2018 expired did not check it my fault went to return it Monday at 8 am no one there they checked it in at 11 am so I got charged for a day I did not use and left a message and they did not call me back will never use that store again

Kevin R. on

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Convenient location and helpful employees.

Dwight R. on

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Piotr K. on

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great service

david M. on

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GREAT THANK YOU !!!

Brian D. on

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ian H. on

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Truck was great. Rates were high for a 4 hour rental. Also getting through the rental process was way tougher than it needed to be.

joe R. on

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Fast service, picked up a local trailer rental in about 5 minutes.

Michael D. on

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warden L. on

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Mohsine B. on

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Henry S. on

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Jiordanne G. on

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Rafik B. on

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Barbara C. on

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Attendant was in a rush to get us in truck and did not explain some basic things about driving a truck, which we never had done before. Also did not explain the real fee of keeping the truck an extra day (extra day cost plus insurance). I was also disappointed that I had to go to another location, not my preferred location, and Smooth Moves did not give us any extra time for travel (my sister got preferential treatment at Solomon’s on Beach Blvd, where I had wanted to pick up a truck but was told I couldn’t), and she got two extra travel days for free. Smooth Moves did not offer us such an option.

Luis G. on

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very frendly ...

Bob H. on

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Nancy V. on

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Randall W. on

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I had to drive the truck 19 miles (past several other locations) to drop off.

Debra S. on

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Paul V. on

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Richard K. on

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Great location and helpful employees

KATIE T. on

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Friendly staff

Eric F. on

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Quick and friendly. I'd use them again without hesitation.

robyn R. on

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This is the second time we have rented a truck from this particular Uhaul location and we would definitely rent there again!! Steve was friendly and quickly helped me rent exactly the truck we needed. Everything was just right with the entire experience!!!

paul J. on

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I really appreciate how helpful Steve was. Paul

anthony C. on

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Great experience.

Jason F. on

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John P. on

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John P. on

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The Smooth Moves team we’re outstanding!!!

Hayley C. on

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Patricia or Aust P. on

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The gentleman that helped us was by far the most pleasant and personable people that I have come across in a while...absolutely recommend them again and again! Thanks for making our move a bit more tolerable...lol

Dan F. on

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Nothing. Very happy

Christopher C. on

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Great customer service !

James P. on

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irfan K. on

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Lindsay B. on

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Kevin R. on

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Christian B. on

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Store opened at 8am, but the guy said he gets there around 7:30am and to come early if I wanted. Excellent service!

Sal C. on

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The place was closed but I was told to drop the trailer off in front of the gate and they would take care of it in the morning. Nice and easy to leave.

Milton R N. on

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James C. on

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Hayley C. on

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Peter S. on

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