Customer Reviews for Snapbox Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Snapbox Self Storage

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Veronica S. on

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Wanda was the best!!!!!!

Karina W. on

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Provides great customer service!

Carrie D. on

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To allow the customer to drop off location on a one way I had to go out my way out my mileage to drop it off at a location U-Haul wanted me to drop it off

WILLIE H. on

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Representative that checked me in was AWESOME!

Mark H. on

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Awesome young lady would give 100 stars if I could

Deitra W. on

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My drop off location was changed (via email) with no notifications or call) after I dropped it off and placed the key in the lock box. I had to call the rep to have her change my drop location back to Beech Road, sot hat I would not be charged. For that person she receives 5 stars. My overall experience was just ok. If the locations for pick up and drop off wasn't changed, without notification, maybe better rating.

Phylicia A. on

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Everything was well taken care of

Amanda P. on

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Customer did not leave a comment.

lacy J. on

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The truck I was given was nasty on the inside of cab and the box of the truck!! I did not like the fact the truck was a V8 which used more gas and no loading ramp on the back of the truck!! I was not satisfied at all with this rental. If you can tell from my records i have been using y'all a lot lately! Moving my grandma from PA TO Maryland has been hard enough. I have pictures to provide if you need proof

Tamara B. on

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Customer did not leave a comment.

Lakisha W. on

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The Representative was very professional

Hugh S. on

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Customer did not leave a comment.

Anthony W. on

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Lower prices

Deyonna P. on

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Front desk agent was very professional and helpful. The vehicle I picked was decided according to the description of Apartment/studio. But by the time I got my full bed mattress on there it wasn't much left. So lesson learned on my part. But other then that thank you

Kimberly S. on

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The lady who helped at this location was very nice, helpful and apologetic after having a very frustrating/angering experience with renting. I was given a confirmation weeks before moving for rental truck at a location less than 10 miles away but was forced to find a ride to this location over 40 miles away. I was informed the day before pickup that my original reservation was not going to be honored only After calling a second time to confirm. Thank goodness for Uber or I would never have been able to get to the pickup or make trip from DC to NC as planned. Would have given 5 stars but was sold a lock to secure the door that didn’t fit and had to buy a second lock.

John J. on

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Customer did not leave a comment.

Euri H. on

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Nazif M. on

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She was really nice and helpful. I really appreciate her help.

Tammie T. on

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Nothing. Customer service was the best!!

Andre C. on

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They need a BIGGER sign!!!!

sandra W. on

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Customer did not leave a comment.

James B. on

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24 hours assets to my unit

charlayne S. on

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Make sure the same young lady is in the office, A plus.....

Sandrae A. on

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Customer did not leave a comment.

Israel V. on

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I recommend this place to anyone they are really friendly and polite

Angela T. on

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AFTER I RETURNED TH 26" TRUCJ ON SEPTEMBER THE 25 OF 2018 UHAUL ALLOWED SOMEONE TO TAKE THE TRUCK OUT AND IS TRYING TO BILL ME FOR 226.00+ FOR THE MONTH OF OCTOBER WHEN I RETURNED THE TRUCK IN SEPTEMBER PLEASE TELL ME HOW THAT IS POSSIBLE PLEASE CONTACT ME ON PHONE N IN NUMBER 2027491807 BEFORE I SUE UHAUL FOR FALSELY USING MY NAME AND CARD INFORMATION FOR THE RENTAL TRUCK THANK YOU VERY MUCH$$$$

Walter H. on

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Great customer service!

Keith H. on

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staff was awesome thanks

andres A. on

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Dropped off and truck and auto trailer on Sunday at 10am. The location was closed which wasn't a problem until I got charged 3 extra days without any reason. Worst uhaul experience ever.

Delores J. on

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Among having to come back for the dolly it was oki lost a day in moving my large items

Kimberly P. on

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Customer did not leave a comment.

SHAVON M. on

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Customer did not leave a comment.