Customer Reviews for Snaps Hardware
(U-Haul Neighborhood Dealer)

748 reviews

7023 Cullen Blvd   Houston, TX 77021
(Yellowstone)

(713) 748-4003

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 1/23/2022: Closed
  • 1/30/2022: Closed

Services at this Location:

Contact Us

(713) 748-4003

7023 Cullen Blvd
Houston, TX 77021
(Yellowstone)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 1/23/2022: Closed
  • 1/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Snaps Hardware always comes through. I don't go anywhere else for any of my UHaul needs.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

FELIPE Q. 
Rating:
5.0

All good people was very helpful and nicely

TALAITHA N. 
Rating:
5.0

Everyone is nice, polite, and knowledgeable. Snaps is my first choice for UHaul rentals.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

victoria J. 
Rating:
5.0

Customer did not leave a comment.

BRENDA A. 
Rating:
5.0

Nothing

LINDA S. 
Rating:
5.0

Tracy was fantastic. Very helpful esp as moving week of Christmas.

ROLAND G. 
Rating:
4.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Nothing everything was perfect.

WANDA S. 
Rating:
5.0

Great service. Very helpful.

BOBBY G. 
Rating:
5.0

Customer did not leave a comment.

SHELIA H. 
Rating:
5.0

They were very professional and treated me very good I would highly recommend them again

MICHEAL A. 
Rating:
1.0

I have never rented a uhaul without a ramp. This vehicle was poorly kept. There were items from a previous rental including boxes in the uhaul. This concerned me due to covid and knowing 9/10 the vehicle wasn't cleaned since it still had boxes and other trash insides. Also I didn't like having to input my credit card information into the online system and then have the clerk ask for my credit card to swipe. It's truly inconvenient and doesn't provide a safe interaction due to covid, as the clerk touches items without sanitizing hand prior or after touching.

ERICA B. 
Rating:
5.0

Customer did not leave a comment.

EDER T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY F. 
Rating:
5.0

Very fast and encouraging

LAREN R. 
Rating:
5.0

Customer did not leave a comment.

SAMMSON W. 
Rating:
5.0

Snap's was excellent and provided the UHaul service I've ever had.

MAURICE P. 
Rating:
5.0

Definitely will be using their service again, Thank you ☺️

cynthia R. 
Rating:
5.0

Customer did not leave a comment.

CHIOMA P E. 
Rating:
1.0

I got a flat tire 9/18/21 around 3pm. Never got through with anyone for road assistance. I paid for a tire at a tire shop and then I just saw my bill and I got charged $213.23.

miguel B. 
Rating:
5.0

Always helpful, a very pleasant experience dealing with the employees at this location

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

CORTINA S. 
Rating:
5.0

Customer did not leave a comment.

DOVIE F. 
Rating:
5.0

Customer did not leave a comment.

Verna K. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

DERYCK H. 
Rating:
3.0

Customer did not leave a comment.

TAMPATHA C. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT D. 
Rating:
5.0

Customer did not leave a comment.

chaires W. 
Rating:
5.0

Customer did not leave a comment.

AARON KENEKE B. 
Rating:
3.0

My card got charged twice and I drop the truck off a day early ..

JASON DURELL D. 
Rating:
5.0

Customer did not leave a comment.

lee W. 
Rating:
2.0

Transmission not up to standard the truck jerks a lot

MALCOLM T. 
Rating:
5.0

This location was perfect! Communicative, clean, and friendly. They were wonderful!

Quentin K. 
Rating:
5.0

Customer did not leave a comment.

DENEITRIA S. 
Rating:
1.0

I don't even know where to begin with this location. My reservation was for 4:30 in the morning I walk up there try to do the online check in just to be told that now I cannot pick it up until 8 AM with hand-delivery and I don't even know why I wasn't informed at all when I had been up all night to make sure that I got to my U-Haul truck so then I had to change my reservation till 12:30 PM because I had work which is why I was picking up early so now I'm already eight hours behind schedule on my moving day. So when I get there I will give it a truck and I was good to go I get home parked about To start loading up and I was called to bring the truck back because they had given me the wrong one so now this is going on 1 PM when I had hired movers for the morning but since I cannot get my truck when I was supposed to now having to go back up there to switch out the trucks I am so far behind that I couldn't even finish what I needed to do for the day

APRIL L. 
Rating:
5.0

Add spray

MULBAH C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

GORDON T. 
Rating:
4.0

Customer did not leave a comment.

EDMUND N. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN DEANDRE W. 
Rating:
4.0

Customer did not leave a comment.

GABRIELLE MA B. 
Rating:
5.0

They were wonderful.

JEANEL B. 
Rating:
5.0

Keep up The Great Work. Excellent Customer Service. Hassle free. Would Definitely Rent from here again.

JIMMY R. 
Rating:
5.0

Customer did not leave a comment.

ASHLI J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL J. 
Rating:
4.0

Everything was in order! Good costumer service.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

tampatha C. 
Rating:
2.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

Everything was worth the rental will refer or use again thxs

JANICE H. 
Rating:
4.0

Customer did not leave a comment.

TRISHARON R. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

VERNA W. 
Rating:
1.0

My first uhaul I received had roaches inside omg was horrible I will never rent from them again

URSULA H. 
Rating:
5.0

Customer service was great.

ZACHARY W. 
Rating:
1.0

My experience was totally BAD I reserved my 16 ft truck at the Tidwell location in Houston and someone from there called me and said they didn't have the 16 ft So for me to go to the Little York location which didn't have it either So what was the reason for reserving it in the first place? I had to go downtown to get one at an extreme price $504 compared to the $265.10 quoted at the Tidwell location... I will never fall for that again. The name of the guy at Tidwell was Rick... I will Nevet Recommend UHaul to ANYONE

OLGA P. 
Rating:
5.0

Customer did not leave a comment.

darryl S. 
Rating:
5.0

Great customer service

LUCIANA L. 
Rating:
5.0

The team all did a great job

William B. 
Rating:
5.0

Customer did not leave a comment.

FELICIA N. 
Rating:
5.0

Customer did not leave a comment.

MARQUETTE J. 
Rating:
5.0

This location and customer service rocked. The lady that was at this location made everything a smooth transition. She is courteous and helpful.

sonia D. 
Rating:
4.0

Customer did not leave a comment.

IVY L. 
Rating:
5.0

PLEASANT EXPERIENCE! PLEASANT PEOPLE TO DO BUSINESS WITH! WILL RENT AGAIN AT THIS LOCATION WHENEVER I NEED A UHAUL!

EDDIE W. 
Rating:
1.0

Awful! I personally went to a U Haul location to make a reservation. This first location didn't have any trucks but I made my reservation so i could pick the truck up at a location down street. Here is where it got interesting... I specifically ask for a 24 hour rental and a truck with a ramp. Seems pretty simple to me. The reservation that was presented to me upon my arrival at the other location picking up the truck was for a six hour rental and when i asked why, i was told the truck was booked for another rental that afternoon for 4 PM. And the truck that i requested wasn't available either. I now had get a larger truck and pay more. I felt that this was totally unfair to me. Although the clerk at the next location was very polite, courteous, professional, and understanding, she did her best to accommodate me and i thank her for doing so because i still needed the truck. It's the principal ! Their still needs to be accountability......👀

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

EDDIE KARL R. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Make sure the truck has a full tank of gas.

Darrel E. 
Rating:
3.0

Customer did not leave a comment.

andrew S. 
Rating:
3.0

Customer did not leave a comment.

esmeralda P. 
Rating:
5.0

The woman that set me up was professional and quick from the phonecall to the actual rental. And the man that checked be Back in was punctual. And polite and helpful. Outstanding customer service

Arianna F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Everything was handled kind of very nicely

DARRYL W. 
Rating:
5.0

Excellent customer service, no improvement needed and thanks for location.

DEBORAH F. 
Rating:
1.0

Absolutely disenfranchise this location For night pickups,, the area is a Drug and Prostiturion Haven. I was very disappointed, didn't get my pick up for three and a half hours and had difficulty with your mobile app. Nevertheless, I will always have confidence in the U-Haul customer service process and you guys have always taken good care of me Thank you Truly, Dennis Mendez

Dennis M. 
Rating:
4.0

No improvement needed at this time. Everything iwas great

HAROLD B. 
Rating:
4.0

Great Service, perfectionism was great

PENNY G. 
Rating:
5.0

Customer did not leave a comment.

angelique D. 
Rating:
5.0

The Agent I spoke with was very courteous, professional and polite. The whole experience was very pleasant.

james T. 
Rating:
3.0

Customer did not leave a comment.

RAMHARI CHANDRAK K. 
Rating:
5.0

Great customer service

LINNETTI K. 
Rating:
4.0

You all was very helpful to me and my family, The only thing I would say is to make sure the miles in the truck match the receipt before you print it out.

Kiara V. 
Rating:
5.0

Customer did not leave a comment.

VELMA P. 
Rating:
3.0

Was charged twice

MICHAEL F. 
Rating:
5.0

The young lady was great, so helpful and just a good person.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
3.0

The truck is dirty. We have to wipe down the dashboard and the seats because there is a lot os stain and it was very dirty.

Margie V. 
Rating:
1.0

Very unprofessional I will never come to this location again or Refer someone to this location

Tiffany R. 
Rating:
4.0

Customer did not leave a comment.

angela B. 
Rating:
5.0

I would used yhis location again

vivian R. 
Rating:
5.0

Everything was clean and neat we had no problem with the truck it drove perfect we appreciate your service and we will recommend our friends to come to you all thank you so much for your service

Lois W. 
Rating:
5.0

Customer did not leave a comment.

ERICA B. 
Rating:
5.0

Customer did not leave a comment.

Ricco M. 
Rating:
4.0

Customer did not leave a comment.

ERICA B. 
Rating:
5.0

Roadrage. Had a incident with people blocking the intersection. People don't respect people in uhaul transportation. Blocking the intersection of a direct street is against the law.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA LEE G. 
Rating:
5.0

Customer did not leave a comment.

Harry A. 
No reviews have been submitted for this location.

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