Customer Reviews for Somerset Self Storage
(U-Haul Neighborhood Dealer)

275 reviews

12130 Brittingham Ln   Princess Anne, MD 21853

(410) 651-4480

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(410) 651-4480

12130 Brittingham Ln
Princess Anne, MD 21853

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elisha C.  |  Overall Experience 
Rating:
3.0

Please be a little more open and explain better about the bill.

James F. 
Rating:
3.0

Drop off location try to say we put damage on the side of the truck because it didn't get noted prior to leaving and said we were okay as long as we bought insurance if we didn't have insurance she was going to charge us and it was obvious that the damage was previously done didn't like this attitude one bit.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

hida g.  |  Overall Experience 
Rating:
5.0

The online check in process sucks. It's way too time consuming and tedious. Please create a better system or you may lose customers.

IMANI P. 
Rating:
5.0

A charge of over 250.00 for a day's use of a 10' truck is ridiculous. Robbery.

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

Shanika C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

I'm deeply satisfied😊😆, your service is well appreciated😊😊, than you so much, Happy Holidays ‼‼🥰🥰

Jonathan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire B.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful. I would rent from here again.

Denise J. 
Rating:
5.0

She was awesome with helping me track a piece of equipment that wasn't apart of my reservation and returning the equipment for me.

Nija M. 
Rating:
5.0

Customer did not leave a comment.

nicole K. 
Rating:
5.0

more cars like Van

WAGDAY H. 
Rating:
1.0

The worker at the Princess Anne office was rude!!!

Caileb A. 
Rating:
3.0

I did not realize you had to go through the Internet to get this truck.

F GRAHAM L. 
Rating:
2.0

They gave me my u haul later then my reservation then ova charged my credit card for there error

Davida W. 
Rating:
5.0

The only issue that I had with this transaction is the fact that when I return my truck it showed me that my total bill was going to be $439 and they charged me more money

Jonathan N. 
Rating:
1.0

Customer did not leave a comment.

Courtney T. 
Rating:
5.0

In light of covid-19 I think U-Haul did an excellent job with the u-haul 24/7 app. There were a few glitches but after making several phone calls to U-Haul I was able to get through them. The customer service representatives were very polite and extremely helpful I was able to complete my move in a timely manner

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Vernique R. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Nothing. Efficient arrangement support. Courteous and helpful check in and a fast truck return check out procedure. Very helpful staff.

Gerald K. 
Rating:
5.0

If you add tax exempt for nonprofit organization

Annette B. 
Rating:
5.0

Customer did not leave a comment.

Senea A. 
Rating:
5.0

Ok my truck was having issues such as transmission or alternator made my return date late. Made me late to my destination and took much longer then it should have.. This cost me time and money. I am very disappointed on the truck and its maintenance.

Doris P. 
Rating:
1.0

The location charged me 8% tax instead of 6% with out stating the reason.

LUKE R. 
Rating:
3.0

The truck I received had a broken windshield wiper blade and it was pouring rain the entire 5 hours I had the truck. While the location was fine the iphone app and digital pickup was a complete cluster. It took me almost 50 mins to get my keys as your tech was all messed up. And the phone support completely stunk and was not helpful at all

David Z. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

Customer did not leave a comment.

Robyn W. 
Rating:
5.0

Customer did not leave a comment.

Violet R. 
Rating:
5.0

Mandy did a great job! She was very professional, polite and provided good customer service

Celeste B. 
Rating:
4.0

Knowledgeable staff and offered great suggestions to save me money and headaches !

james B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The lady that helped me was very up to date on how to hook up a trailer and very pleasant to talk to during the paper work part of the process

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

Denise T. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Good customer service. Representative was able to answer my questions.

ROBERT S. 
Rating:
5.0

Claire did an outstanding job with my reservation, vehicle was ready as promised, clean, ran like a top and for a V8 it shipped the gas. I did go over the original estimated mileage and knew there would be an extra charge, but the girl that checked me in, didn't know how to process this, this was the only fault I could find with location.

john W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

5 stars Very friendly atmosphere . I will do business with them in the future . Kudos on your excellent customer service

Terry O. 
Rating:
4.0

Truck should have been washed, windows and mirrors should have been cleaned. Backup light burnt out. Had to repair this myself as the attendant did not know what to do. Vehicles should be gone over a lot better.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Leah T. 
Rating:
5.0

Thanks

Wanda H. 
Rating:
5.0

Excellent service very polite and friendly

Latonia B. 
Rating:
5.0

The process for picking up the truck on a day when the office is closed was easy and convenient. The truck ran well. The inside of the cab was filthy when we picked it up, but everything else was great.

Amy O. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Franklin A. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Keep it up.

George K. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
2.0

I thought the employees less than helpful, they wanted me to attach the trailer myself. They let me wait at the gate to get in and out. While writing the contract, they were not very friendly. I have rented in Rockville, Md for years, always a good experience. Princess Anne made me feel like they did not need my business.

John C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Thanks for a ,great experience. The girl who helped me was excellent , helpful, courteous

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Hilary R. 
Rating:
5.0

Customer did not leave a comment.

Johannes W. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

None

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Convenient location, friendly employees, very clean and well maintained facility- will definitely recommend to family & friends!

Ashley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

No improvement necessary. I rent a space there and I am very happy.

RICHARD C. 
Rating:
5.0

Thanks

Bill C.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
3.0

I talked to two people and got confusing information.When i picked up the truck they wanted it back in six hours.This would have been impossible and caused me some concern.It was worked out however

WILLIAM S. 
Rating:
1.0

They messed up my whole package deal and they said they were going to fix it and didn't they also said they were going to call me they didn't do that either, and they add stuff on my package I didn't want that was some else's deal and didn't fix that also I am highly disappointed in the service I received

Deandra F. 
Rating:
5.0

Lisa, in the Princess Anne office, displays exceptional customer service. Thank you so much for being so kind.

Patrice H. 
Rating:
5.0

Outstanding service

Lisa C. 
Rating:
5.0

Nothing

steven L. 
Rating:
4.0

Customer did not leave a comment.

Louis D. 
Rating:
3.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Local location great but U Haul website has a lot to be desired.

George M. 
Rating:
1.0

I called Salisbury, MD location on 5/24 and booked a 10' truck for pickup at 7:30 am on 5/28. I went to that location and was told that had to pick up truck in Princess Ann and that they did not open until 9 am. I went to that location at 9am and was told that did not have 10' truck but they upgraded me to 15' but were charging me more. I advised that did not like the bait and switch tactics since had confirmation of my rental reservation. The person tried to reach someone but stated that she could not make the change to lower the price and if I wanted to rent the truck then would have to take the higher price. Since I was already behind schedule 3 hours and had moving help waiting on me I felt that I had no choice but to rent the truck otherwise I would have left. I definitely felt that I had been had based on this experience and left a message for the manager yesterday for a return call but never received a return phone call from them. I will be filing a complaint through the Better Business Bureau office as well.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Chance B. 
Rating:
5.0

Customer did not leave a comment.

Clarice C. 
Rating:
5.0

U haul rocks ! They are the best. No one likes moving but uhaul company and thier staff members made it easy and almost care free. I highly recommend them to anyone planning a move.

Allison M. 
Rating:
2.0

Used the truck share 24/7 option online and truck was not assigned when I went to pick up early in the morning. Had to wait for scheduling office to open several hours later until they could resolve the issue. This caused major issues with my move and I was not able to accomplish the entire thing as originally planned. Site personnel were helpful in person and truck was cleaned and operated as it should. So if you are in need during regular business hours this location was great but the 24/7 truck share option did not work and caused a lot of issues.

Amber I. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

A minor inconvenience that the truck wasn't prepped... I needed it ASAP...

Roland W. 
Rating:
3.0

Don't throw in additional charges after the customer pays and leaves!! I was told I was paid in full, and now I owe $66 additional dollars, and no explanation of why I owe it? I'm not paying it without a valid reason, and I don't care if it goes to collections. It's pretty screwed up to tell someone they're all paid just to charge them more days later.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

LERONDA J. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Stop changing rates, we rented a 15 foot one week, the next week we rented a 10 foot traveled to the same location but was charged more money

Winston H. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Stanley A. 
Rating:
5.0

Customer did not leave a comment.

STANLEY A. 
Rating:
4.0

Customer did not leave a comment.

PATSY S. 
Rating:
3.0

Customer did not leave a comment.

SHAWN J. 
Rating:
5.0

Customer did not leave a comment.

AMEENAH S. 
Rating:
5.0

Customer did not leave a comment.

Stanley A. 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS F. 
Rating:
3.0

Customer did not leave a comment.

Francis S. 
Rating:
4.0

Webpage hours of operation did not match up with hours at site. Employee was great and accommodating; however, I would have adjusted my schedule to be within the appropriate hours.

Jaime G. 
No reviews have been submitted for this location.

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