Customer Reviews for Somerset Self Storage
(U-Haul Neighborhood Dealer)

309 reviews

12130 Brittingham Ln   Princess Anne, MD 21853

(410) 651-4480

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(410) 651-4480

12130 Brittingham Ln
Princess Anne, MD 21853

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have the rented equipment (hand trucks, furniture dolly, blankets) in the truck and ready to go. Had to go to another location to get equipment as the shop was not open. No offer to to discount or compensate for the inconvenience. No offer to return the equipment to the other location themselves to save me the extra trip. Very friendly lady otherwise.

Scott B. 
Rating:
5.0

No improvement needed.

Steven G. 
Rating:
5.0

Everything was efficient and simple. Good experience. Well maintained truck. No improvement necessary.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

Clean and Dry Unit. Highly recommend

Kirk S.  |  Overall Experience 
Rating:
5.0

There is nothing in the service at this location that needs improvement. Very friendly and helpful and an overall pleasant experience.

david D. 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSELYN J. 
Rating:
5.0

Excellent customer service, very nice and friendly. The truck was clean.

Janet J. 
Rating:
5.0

I rented a unit but never entered the facility. I had gotten the unit to accompany a move to Princess Anne which did not happen. The manager was extremely nice and helpful.

Heather M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

Jenyfer B.  |  Overall Experience 
Rating:
5.0

We enjoyed that this facility was secured by gate and code entry. Sadly, many of our belongings are ruined from dirt or need extensive cleaning. We had checked our items a few months prior to our upcoming months and they were fine then. Since that time, we noticed large mounds of dirt across the lot from our locker - maybe it came from that? Anyway, it's just super unfortunate and will be a time consuming process to clean all our belongings. That being said, I believe we would still use them again if ever needed and should I had mentioned what has happened to the owners while checking out. I believe they would have attempted to locate a resolve.

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie F. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MYKAHL H. 
Rating:
5.0

Keep the lady who assisted me She was patient and very helpful.

Cora M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Paula E. 
Rating:
3.0

The location was only open until 2:00 PM on Saturday which was not enough time for me to actually speak with someone when I dropped the truck off.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Tanisha T. 
Rating:
5.0

Customer did not leave a comment.

Xavier N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAMAD A. 
Rating:
4.0

Fast, and efficient check in. Fast and efficient check out.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Latoya W. 
Rating:
5.0

The staff was great keep doing what they do best

KENNETH K. 
Rating:
5.0

I didn't catch the name of the lady who helped us, but whoever helped with pick up was awesome. She was very informative and politely answered any questions we had about the move. She really made the process easy for us. Great employee!

Matthew S. 
Rating:
1.0

Customer did not leave a comment.

Solomon K. 
Rating:
5.0

Very professional and very helpful

SHERRY S. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Great experience for storage for a college student.

Blanton M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavonne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha C.  |  Overall Experience 
Rating:
3.0

Please be a little more open and explain better about the bill.

James F. 
Rating:
3.0

Drop off location try to say we put damage on the side of the truck because it didn't get noted prior to leaving and said we were okay as long as we bought insurance if we didn't have insurance she was going to charge us and it was obvious that the damage was previously done didn't like this attitude one bit.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

hida g.  |  Overall Experience 
Rating:
5.0

The online check in process sucks. It's way too time consuming and tedious. Please create a better system or you may lose customers.

IMANI P. 
Rating:
5.0

A charge of over 250.00 for a day's use of a 10' truck is ridiculous. Robbery.

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

Shanika C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

I'm deeply satisfied😊😆, your service is well appreciated😊😊, than you so much, Happy Holidays ‼‼🥰🥰

Jonathan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire B.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful. I would rent from here again.

Denise J. 
Rating:
5.0

She was awesome with helping me track a piece of equipment that wasn't apart of my reservation and returning the equipment for me.

Nija M. 
Rating:
5.0

Customer did not leave a comment.

nicole K. 
Rating:
5.0

more cars like Van

WAGDAY H. 
Rating:
1.0

The worker at the Princess Anne office was rude!!!

Caileb A. 
Rating:
3.0

I did not realize you had to go through the Internet to get this truck.

F GRAHAM L. 
Rating:
2.0

They gave me my u haul later then my reservation then ova charged my credit card for there error

Davida W. 
Rating:
5.0

The only issue that I had with this transaction is the fact that when I return my truck it showed me that my total bill was going to be $439 and they charged me more money

Jonathan N. 
Rating:
1.0

Customer did not leave a comment.

Courtney T. 
Rating:
5.0

In light of covid-19 I think U-Haul did an excellent job with the u-haul 24/7 app. There were a few glitches but after making several phone calls to U-Haul I was able to get through them. The customer service representatives were very polite and extremely helpful I was able to complete my move in a timely manner

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Vernique R. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Nothing. Efficient arrangement support. Courteous and helpful check in and a fast truck return check out procedure. Very helpful staff.

Gerald K. 
Rating:
5.0

If you add tax exempt for nonprofit organization

Annette B. 
Rating:
5.0

Customer did not leave a comment.

Senea A. 
Rating:
5.0

Ok my truck was having issues such as transmission or alternator made my return date late. Made me late to my destination and took much longer then it should have.. This cost me time and money. I am very disappointed on the truck and its maintenance.

Doris P. 
Rating:
1.0

The location charged me 8% tax instead of 6% with out stating the reason.

LUKE R. 
Rating:
3.0

The truck I received had a broken windshield wiper blade and it was pouring rain the entire 5 hours I had the truck. While the location was fine the iphone app and digital pickup was a complete cluster. It took me almost 50 mins to get my keys as your tech was all messed up. And the phone support completely stunk and was not helpful at all

David Z. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

Customer did not leave a comment.

Robyn W. 
Rating:
5.0

Customer did not leave a comment.

Violet R. 
Rating:
5.0

Mandy did a great job! She was very professional, polite and provided good customer service

Celeste B. 
Rating:
4.0

Knowledgeable staff and offered great suggestions to save me money and headaches !

james B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The lady that helped me was very up to date on how to hook up a trailer and very pleasant to talk to during the paper work part of the process

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

Denise T. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Good customer service. Representative was able to answer my questions.

ROBERT S. 
Rating:
5.0

Claire did an outstanding job with my reservation, vehicle was ready as promised, clean, ran like a top and for a V8 it shipped the gas. I did go over the original estimated mileage and knew there would be an extra charge, but the girl that checked me in, didn't know how to process this, this was the only fault I could find with location.

john W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

5 stars Very friendly atmosphere . I will do business with them in the future . Kudos on your excellent customer service

Terry O. 
Rating:
4.0

Truck should have been washed, windows and mirrors should have been cleaned. Backup light burnt out. Had to repair this myself as the attendant did not know what to do. Vehicles should be gone over a lot better.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Leah T. 
Rating:
5.0

Thanks

Wanda H. 
Rating:
5.0

Excellent service very polite and friendly

Latonia B. 
Rating:
5.0

The process for picking up the truck on a day when the office is closed was easy and convenient. The truck ran well. The inside of the cab was filthy when we picked it up, but everything else was great.

Amy O. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Franklin A. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Keep it up.

George K. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
2.0

I thought the employees less than helpful, they wanted me to attach the trailer myself. They let me wait at the gate to get in and out. While writing the contract, they were not very friendly. I have rented in Rockville, Md for years, always a good experience. Princess Anne made me feel like they did not need my business.

John C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Thanks for a ,great experience. The girl who helped me was excellent , helpful, courteous

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Hilary R. 
Rating:
5.0

Customer did not leave a comment.

Johannes W. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

None

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Convenient location, friendly employees, very clean and well maintained facility- will definitely recommend to family & friends!

Ashley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

No improvement necessary. I rent a space there and I am very happy.

RICHARD C. 
Rating:
5.0

Thanks

Bill C.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
3.0

I talked to two people and got confusing information.When i picked up the truck they wanted it back in six hours.This would have been impossible and caused me some concern.It was worked out however

WILLIAM S. 
Rating:
1.0

They messed up my whole package deal and they said they were going to fix it and didn't they also said they were going to call me they didn't do that either, and they add stuff on my package I didn't want that was some else's deal and didn't fix that also I am highly disappointed in the service I received

Deandra F. 
Rating:
5.0

Lisa, in the Princess Anne office, displays exceptional customer service. Thank you so much for being so kind.

Patrice H. 
Rating:
5.0

Outstanding service

Lisa C. 
Rating:
5.0

Nothing

steven L. 
Rating:
4.0

Customer did not leave a comment.

Louis D. 
Rating:
3.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Local location great but U Haul website has a lot to be desired.

George M. 
Rating:
3.0

It was good

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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