Customer did not leave a comment.PETER P.
Customer Reviews for Somersworth Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We arrived at the drop off location at 9:45am. We waited until 10:50am for the employee to show up to work. Another customer was also waiting for the facility to open, which was supposed to have opened at 10am. My first attempt to return the truck using your online drop off web site, resulted in the app telling me that my mileage usage was 29,000 miles, even though I had entered the mileage correctly. It made no sense that the app would have known who I was, as it did not give me an opportunity to enter a contract number, or any other unique identifier to make such a calculation of mileage. There would have been no way for it to have known the mileage when we took possession of the truck. Separately, apparently, I exceeded my allotment of 85 miles, why such a low allotment, I don't understand. I could understand an excessive mileage charge had I driven the truck 500 miles, but I was not expecting a charge for having exceeded estimated travel distances. My last rental was with Penske, and I had no such mileage overage assessments charged. When I selected the same web site from my uhaul text message, it correctly knew who I was and calculated the mileage correctly. But because I was now using this method of return, after 10am, (the time I was to return it), the web site was assessing me a late charge. We purposely made sure to get to the drop off location on time so that if another customer was expecting to get a truck that morning, we would not be the cause of any delay. When the employee finally showed up for work, we returned the truck at the facility with her assistance.JOHN H.
Customer did not leave a comment.JACK T.
The woman at the office that rented me the truck was very professional and very helpful thank u very muchChad C.
Excellent customer service the pickup process was quick and the same with the drop off. Have rented trucks from several locations this was definitely my best experience and will be where I plan on doing my future rentals through.Richard W.
No complaints. Everything went off without a hitch. Super easy. Would definelty use somersworth storage again.JESSICA B.
Customer did not leave a comment.Kimberly D.
Customer did not leave a comment.Todd W.
As an infrequent renter, I appreciated the ease of using the website for preliminary rental information and the great in-person support at the rental site.Robert P.
To have clearer directions on what to do when dropping equipment.Lawrence C.
the woman was awesome....Joseph P.
Was very appreciative of the help I received post co tract from UHaul, to get the proper rate! Thank you very much!Joseph S.
The location was fine, but the experience was not. Vans seem to be in high demand at the moment. I was able to get the rental but not at my preferred location. Somersworth was at the other end of town. I had my rental to end by 5:00 and I received an email that it was changed to 4:00 With traffic and stopping to fill my tank I arrived at the location to turn my vehicle in at 4:35. The location called me numerous times asking when I would be back at the location making me feel more stressed and rushed to get back to the location. When I finally arrived, it was very uncomfortable. The keys were grabbed and it the transaction was fast. I do no think I will be renting from this location or Uhaul for a while. The van was not even cleaned or wiped down after my use.Kaitlyn G.
Nothing I can think of. Everything was ready & we were on the road in 15 mins. THANKS.Wayne G.
Customer did not leave a comment.Timothy B.
I was not told that I only had 1 hour to pick up my reservation. We arrived on site and tried to follow the prompts and change the reservations but it didn't work and we sat on hold for 45 minutes and then discovered the key was in the lock box unlocked so we took it along with a dolly (which we had reserved). I received an email that my reservation was canceled I immediately called to let them know I did get the truck I reserved. She then accused me of stealing the truck. I found her to be very unfriendly... I feel the reservation process should be easier and explained better. When I reserved the truck I picked Biddeford for pick up location and then the reservation was emailed it said Somersworth, NH (over 1 hr away)... all in all not an easy or enjoyable experience.Kimberly W.
Customer did not leave a comment.TIMOTHY R C.
Very impressed with this place. All the girls in the office are awesome, and the whole place is impressively clean.James L.
Online access was not workingChristopher J.
The odometer is not right on the truck I was over charged for mileage i am not happy at all I went not even 200 miles and was charged for almost 300 not a happy customer at all.Amanda F.
Customer did not leave a comment.Alicia L.
Customer did not leave a comment.ANTHONY F.
Nothing to be improved. Everything went smooth and very well done ??PAUL G.
Have cold water when i get there. ??????Ricardo U.
Way too expensiveSarah F.
The associate was very helpful!Richard M.
Customer did not leave a comment.Jason C.
Having to upload the license took way too much time it should have been done when it the truck was reserved. All in all I was there for much longer than was necessaryKelly J.
Customer did not leave a comment.Dan W.
Great people to work with. Even under these circumstances we are dealing with under COVID 19.michelle L.
The representative for UHAUL was excellent. Very helpful and accommodating. I would definitely go back and rent again.Andrew C.
Customer did not leave a comment.Debra O.
Customer did not leave a comment.Debbie C.
They young lady that assisted me was professional and very helpful. The site/office area if clean, bright and very welcoming!Patricia R.
Customer did not leave a comment.Angelia N.
When I reserved truck they messed up my reservation and then it says in big words on side of truck rent for 19.95 a day plus mileage they charged me an extra 50 dollars for just rentalsTrinity V.
Place sucks they have no clue what there doing ! I'd rather strap shit to my car then ever deal with these scam artist EVER AGAIN . I'll make sure it's know how terrible U-Haul is and customer service bu ch of bullshit . Better hope I'm refunded the money you took off $300 or here I come corporate.Ryan H.
At first I was â€œGuaranteedâ€ a truck at my local location for 8am. Then my appointment to get the truck was switched to a new location for 830. I arrive at 8:15 and the Uhaul place didn't even open until 9. I wait until 9 (because the Uhaul app and website wasn't working for â€œexpress checkoutâ€. I go inside and the Uhaul places internet wasn't working .... fast forward until 9:57 after suggesting I use a paper contract rather than the electronic and I finally left Uhaul with a truck meanwhile all my helpers had been waiting since 8.Anthony F.
more different types of vehicles availableAlan B.
The woman who took my order could not have been nicer and easier to work with. She was very customer oriented and our experience was just great.Pamela D.
Customer did not leave a comment.Gregory F.
I originally ordered from pick up location in Dover NH which I could which I could walk to which was confirmed on line. I received a call saying they had no truck available and scheduled me for somersworth which cost me an additional 20 dollars for an uber. This was frustrating but both dover and somersworth were extremely nice and competent. More of a corporate problem since website confirmedDavid D.
Have more of your other locations run like this one. Was a great experience. I hate moving I've done it to many times but the staff (including Mr Hank) were the highlight of the day and made for a much better moving day. Thank you very muchWarren T.
The customer service rep there was very friendly,and helpful. She was great,and that's what it's all about! Thankyou!paula G.
Due to what I consider EXTREMELY high mileage charges, I will continue to price all other rental truck services but until find one I'll be using U-Haul. Customer service at this location was particularly pleasant.Kathy H.
Customer did not leave a comment.Thomas F.
They called me twice because they lost the keys...wow. I handed the keys to the lady who called and woke me up twice in the morning because she was irresponsible and lost them. It was also annoying I was forced to go all the way there to drop it off in Somersworth instead of Dover. Again, thanks for not informing us about the gas charge. And thanks for making me drive out of my way. Customer does not come first to this company...Kylie M.
Customer did not leave a comment.John M.
The truck has a severe driveline wobble under 50 mph. Should not have been rented in that condition!Scott A.
At least half tank of gas. We got only a third and got to our destination on empty. Otherwise it was extremely smooth and easy processLori D.
windshield was covered in dried bugs and it's a hard-to-clean windshield.Michael R.
Great drop off very nice lady feels good to deal with people like thisRONALD P.
Customer did not leave a comment.Cheryl A.
the van arrived late from the prior renter and was not cleaned prior to our rental as there was no time. this was not our chosen pick up location and only found out an hour before rental via a chat on the website. Very poor Uhaul website!Dawn G.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.SHARON P.
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.Lawrence S.
The dolly I rented said $10, but I was charged $12... Also I was told I needed to have the $14 ins., when I later foind out it was an option... So very misleading.Amanda M.
Nothing at all. A very pleasant experience!Dorothy T.
Customer did not leave a comment.Gerri C.
Customer should be told about fee for not sweeping out haul. Even though there are signs. Carolyn and Hank really liven up the place. Thank you.Patricia H.
Offer discount card for word of mouth promo. People need to hear about the options to rent from Somersworth storage from a friend that people can trustraude R.
Customer did not leave a comment.Jerry Ann L.
Customer did not leave a comment.nicole L.
The 26 foot truck I rented was the perfect size truck for the job. I was also pleased with the price. The truck on the other hand had some hard miles on it. I could tell the front end was loose on the highway. Not good if that deer had run out in front of me. Good thing I wasn't going interstate. I had to keep the the window open. I could hear an exhaust leak and the fumes were entering the passenger compartment. The on line rental was well done. The employees were excellent.Michael S.
The two women that were working there were very polite and informative.I would definitely recommend family and friends to use them.Lance R.
the staff was fantastic. Can't say enough about how helpful, friendly, and customer-focused they were. Fantastic crew, great service. Will recommend to others. And will recommend their storage services to others as a resultdawn H.
I could not have had a better experience.Rose E.
Customer did not leave a comment.Ronald B.
Nothing. It was a very smooth transaction and the facility was spotless.Jill S.
Not sure how going through electronic only tolls ( Tobin Bridge) is handled for renter. You may want to mention. Thank you.William C.
Everyone is so pleasant and is very informative It is a pleasure to work with the team at the Somersworth locationCheryl A.
I had a great transaction at this location. Staff was very accommodating. Don't change a thing!!jared S.
The customer service on phone was rude and terrible to me . I reserved a truck for my move and for it to be in somersworth, nh . They called me the day before and told me there wasn't going to be the size truck I reserved and if I wanted it I would have to drive to a far destination to pick it up when I was moving already to a long locations . Customer service did nothing to accommodate me or apologize . We had to talk to the actual place and they let us have a trailer to hook up to it . This was the worst experience for me. Especially when moving is stressful enough.Rebecca L.
Multiple postings to my credit card account was disturbing, twice for the estimate and twice for the actual amount Even though only one remained, it made me wonder if you folks knew what you were doing. Never had that happen before. Otherwise everything was perfect, from the equipment right down to the courteous and helpful customer service person.Walter M.
Customer did not leave a comment.Edward R.
Staff were extremely friendly, and the store was extremely neat and clean! I was in and out, in a matter of minutes, both picking up the van and returning it.Michael S.
Nothing. Was very positive experienceMichael E.
Very positive experience! Than-you.Mark F.
Customer did not leave a comment.James B.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.Samantha P.
Thank you so much for making my move easy!laurie ann S.
Our front desk person was wonderfulWilliam B.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.ABHISHEK S.
The customer service was awesome and quickCheryl A.
Caroline was very friendly and helpful, highly recommend this location for renting a U-hall.Kevin C.
Customer did not leave a comment.Debra F.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Chad B.
Nothing. Everyone is so friendly and helpful. Interior of office is immaculate as is storage area.Douglas G.
Customer did not leave a comment.Billy A.
Lyndsay and Caroline were exceptional- van was ready to go on time in the middle of an ice storm and they were friendly and helpfulStephen M.
Exceptional Service; Caroline and Lyndsey were very friendly, helpful, and van was ready to go when I arrived.Stephen M.
Customer did not leave a comment.SCOTT C.
We were supposed to get a truck from Farmington,NH. Was told truck would be in Sonersworth. They couldn't get it to location for Fri. We drove by the truck in Somersworth,NH on Thurs. The employee was friendly but was over 5 minutes late. Stopped to get coffee. It took an hour and 20 minutes longer and extra miles and gas to get the truck. Happy we had a truck though.DAVID R.