Customer Reviews for Sonnys Market
(U-Haul Neighborhood Dealer)

Rating:

2.0

I arrived at the pickup location at **12:30 PM**, which was a supermarket. Inside the supermarket, there was only one staff member, who was also responsible for U-Haul check-ins. After completing the paperwork, we proceeded to the vehicle to check the mileage and fuel level, which took until **12:48 PM**. We arrived at the drop-off location, the same supermarket, at **2:30 PM**. I went inside to confirm the parking location with the staff. At this point, the staff member had changed. The vehicle was officially returned at **2:40 PM**. Due to the presence of other shopping customers and the staff member’s unfamiliarity with the return process, the return process was completed around **2:50 PM**. However, **U-Haul charged me an overtime fee**, which I find very **unreasonable**. Since the pickup and drop-off location was a supermarket, and the cashier was also responsible for handling U-Haul check-ins, it is understandable that the check-in and return process would take some extra time. However, this additional time **should not be counted against the customer**. Additionally, **the parking area at the supermarket entrance was very crowded and narrow**. In order to ensure that the U-Haul vehicle did not obstruct other vehicles, we **waited for the cashier’s confirmation before proceeding with the return process**. I strongly believe that this waiting time should **not be charged to the customer**. It is unfair to **penalize customers for being polite and patient** by overcharging them.

Rating:

1.0

They are cheaters. They charged me unnecessary money.

Rating:

3.0

We picked Up our uhaul filled with dirt! My husband came home and swept it all out the best we could before we loaded what we needed to move. We brought it back early and WE were charged a $25 cleaning fee?! Absolutely ridiculous! We took before and after pictures. Will never use this location again!!!!!!

Rating:

1.0

Customer Service is BAD everywhere, but it took us 2 hours to receive the U-Haul from this location. U-Haul customer rep hung up on us, did not attempt to call us back, our drop off location was changed without notification, I could continue with more complaints but, what god would it do.

Rating:

5.0

Great transaction!

Rating:

3.0

The drop off was convenient and the man at the convenience store was nice but unable to help as his supervisor handled all uhaul transactions and unfortunately the app kept freezing because of poor signal. I was able to leave the truck with my information for his supervisor to later process.

Rating:

5.0

I did not receive my appliances dolly, in the u-haul and I did reserve it for it to be in there. Everything else was fine