Customer did not leave a comment.
Linda Perez
Customer Reviews for Soquel Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When picking up trailer, I asked if I could move the return location to Redding, instead of Red Bluff. I was told no, as someone had rented the trailer in Red Bluff. Okay....see below
Jim BirchIt was fast and easy to pick up the trailer, but felt bad for the man helping us as he needed at least one other person to cover the gas customers while he was helping us.
Alexander RodriguezReward Mr. Shanay with a reward for superb service/ He is the best!
CHRISTINE E LEONHe was so friendly and helpful
Julie Ann TorresTo be 100 percent honest, nothing I can think of. The gentleman man that has always help is the best, I only rent from him, everytime has been perfect ready no Hassell.
Christopher PotterThis is my Go-To and recommended UHaul Location to for rentals - Awesome service and very helpful. Makes any transition smoother. Thank YOU!
CHRISTINE E LEONThis is my go to every time I need to rent a van/Box truck 🛻 super nice 👍🏼 always with a great attitude
Jesus FloresNothing, this location is quick, efficient and friendly. The owner is very friendly and helpful.
Masami HandloffSoquel Valero U-haul consistently provides excellent, efficient and friendly service. It’s my go-to for my hauling needs in the Santa Cruz area.
David KornfieldExcellent customer service!
Jeff Graythe store employee was very rude and unwelcoming.
Arya MahiniThe owner was very helpful. He greeted me as soon as I pulled in. He moved a truck and asked me to back in next to it. He guided me in, took the trailer off my hitch. I really appreciated that. Would highly recommend his location.
Scott NewlandThe service was adequate but not very friendly service
Lorrie EstradaClean but truck has transmission issues and a lot of play in the steering wheel
john wiseThe owner was so friendly and helpful. It was the best experience possible and I would definitely go there again!
Bret MillarEasy check in and return. Very friendly staff
Vanessa SempervirensI just want to Thank you very much to the folks who I rent the U-Haul truck from. It is really easy to reserve, pickup and return. You definitely want to rent from here. No Hassle every time. I Love it. JZ
Joe ZertucheExcellent service from very friendly owners. I will definitely recommend this location and return the next time I need to rent a uhaul.
Margaret GhodsiGreat customer Service!! Best U-Haul and rental experience I’ve ever had !!
Jack FisherGood service until after dropped off trailer. A week latter I’m charged 280 for a late charge when I turned it in 2 days earlier. I’m expecting to talk to the 4th person from U-Haul to find out why this charge took place. Extremely disappointed. Too many people to tell same story. Please HELP!!!
Randall BlankenshipThis is an extremely well run facility. Owner/operator is very helpful and has pleasant disposition. I believe he enjoys what he is doing. And he is very good at it. I will certainly use U-Haul, and at this location again.
Eric JacobyI have recommended this location to many friends. I have used all their products from box trucks to pick-ups. My favorite rental being a large Siverado. Loved it! Fast check-in and check-out, it is conveniently located off Highway 1 in Capitola. Great service with easy fueling fill-up at drop off.
ROBIN MAZEI have been a loyal customer to this location and have many issues. I had continued to use this location just because of the location. The owner is purposely charging me for the insurance even after I have a waved it when booking via the app as well I’m personally verbally. This has happened on more than one booking. I’m addition, he is dishonest about the gas level. This booking, I returned the truck with less than half gas level, the same as when I got it, and my receipt says it’s 3/4 full. This is also not the first time this has occurred. In another incident, he lied and told my friend that we needed to put more gas in the truck upon return. When my friend disputed the gas discrepancy and presented him with a picture of the gas gauge when first checking out, he was aggressively yelled at and told to never come back. The trucks are rarely swept and and I have been charged for a dirty truck even after I’ve swept it out. This person is dishonest and a poor representative of your company. I will not be using his business again for me personally or for my business.
Melissa DiGirolamoNothing
ROBERT WELCHstarting fuel level was quite low...the low fuel warning light came on only 6 miles after starting. not knowing exactly how far I'd be traveling (and how much fuel I'd need) made buying gas tricky; with more gas in the tank I could have waited until ready to return.. I recommend starting rentals with (at least) a half tank.
jan jurneckaThis place is great 👍🏼 but this time wasn’t soo good my last rental had a lot ! Of dog hair and a couple fleas! Not what we wanted I my self had to clean and disinfect everything
Jesus FloresI just wanted to say that renting this van was so easy. I picked it up and off I went. It was the perfect size and everything. Only thing folks need to be aware about if backing up. If there things within a certain amount of feet, the emergency brake keeps going automatically. I get the prevention of hitting things while backing up but that was a little ridiculous. That was the only weird thing. If you need UHaul to rent something, please visit this location. Friendly and really easy. Thanks.
Joe ZertucheAlways a pleasure renting from this location!
Chris KarzagNeeded to change to a different truck in the middle of my move, and they did so quickly with no extra charge. Lots of different trucks available at a convenient location.
Allen SchlossThe service man took 30 min to service my rental. He went out and in 4 times to find the trailer with some kind of matching numbers. Finally he said it was done and the trailer is outsite, then asked me to step aside so he can help other. He did not hook up the trailer. I asked him and he wanted me to pay him for hook up. I drove 40 miles to rent this one way rental. I really needed it in time and had to hook up myself. He came out said that was a wrong trailer. I removed and hooked up another one by pulling it 30 feet away with right angle turn. He came out again and took pictures. How come this location does not provide hook up? I had never hook up the trailer and scared dead by hook up by myself with little help from my wife. It was a terrible renting experience on that day.
Timothy LeThe owner of the franchise was genuinely concerned about the upkeep of the franchise and the care of the rental equipment.
Larry GriffinnMore clarity about the price and vehicle I was renting. The cashier just asked for my card and charged it. Didn't explain the cost or any details. There was nobody else in the store either so it's not like it was busy.
TABITHA GONZALEZNo improvements needed!
Donald MixGood guy nice all clean uhaul items and he does all the work A setting it up amd . No waiting around .
Mike HennickLet. Them use restroom
Martin GuadianGreat people and great service!
CHRISTOPHER BUSENHARTExcellent service! Very patient when our schedule was in flux. Fast service. Love having a full snack shop at the same location. Great rates.
Margaret BarrVery helpful staff who work hard to get your reservation completed as quickly as possible.
Gary MortThey haven't a clue how to handle customers. Long, needless waiting.
Allen Cypherthe store was rundown and had a bad smell in it. ...
bryan rodriguezSuper friendly and helpful! I Would just like if the trucks had gas and not completely empty
Jesus FloresThe people that own this location are so helpful and nice. A+++
Jason HamiltonGreat customer service!
Bruce PellegriniBetter signage since it is also a gas station.
Susan ParkerLocation was convenient. It is a gas station so no high expectations. One clerk did not really want to attend to the U-Haul stuff. Unloaded by myself. No paperwork check made me nervous about late fees even though it was the night before it was due.
Steve MouwVery friendly and ready for any question. Thanks for your support!
Michael LeI wish they would clean the inside so the seats and steering wheel is not so sticky or smells like feet
Jesus FloresThe owner is very responsive and worked extra hard to help me redeem a VIP coupon. I will used this UHaul location in the future and recommend to neighbors. Thanks!!
Susan CampbellBetter lighting is needed.
James CulpThe owner is very nice and knowledgeable. Definitely recommend this location.
sean carrGreat customer service!
Diane FreitasThe owner was very helpful.
sean carrThe truck was nearly new and in great condition. The location manager worked with me for early pickup when the online process only allowed for 8AM pickup. This allowed me to get to work faster and accomplish my work in a timely manner.
Bradley Andersonthe person who assisted me is very respectful and efficient
Ramiro HernandezThe ending mileage was entered incorrectly, resulting in an overage fee. I worked with the owner to correct the error and remove the fee.
Michael HettenhausenShami is a wonderful soul@ Runs the place with incredible efficiency and goes far above and beyond to help the customer. I am so, so grateful.
Angela WorkI told the man that I turned in the keys to about the gas gauge.
daniel camposShami was AMAZING!! So very, very helpful! Iam so grateful!!!
Angela WorkExcellent U-Haul location, staff is very inviting and helpful. As this is a gas station, it is extremely useful to be able to fill-up on gas before leaving the premises or after bringing back a truck to drop off.
Ryan England