Make sure the truck is clean and odor free.Taifa W.
Customer Reviews for South Gate Vape & Smoke Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAELFRANCIS S.
Customer did not leave a comment.James D.
It took the attendant almost an hour to find the keys for the truck I was picking up. There was quite a bit of your equipment in the truck that I didn't need or request. (I.e. about a dozen blankets, a 4 wheeled dolly and 2 hand trucks.) the young man working there said it was normal, but the stuff was in my way. He had no idea about your operations and was clueless about where to look for the keys. I had a crew waiting to load the truck and was VERY concerned that this was all costing me money needlessly.Gary A.
They put the wrong truck number on my account and then the location that I was supposed to bring the uhaul back to (3001 capital blvd) told me to keep the uhaul and bring it back to the original location and said I could possibly be charged for the other person who had the truck I was supposed to have that moved all the way to florida. Waited 2 hours at the capital Blvd location and didn't even get a solution to the problem until the next day after the person at the original location contacted a manager. There should be a better system in place to correct for when a mistake like this happens.David P.
The issue was not the locations. The issue was that the location was switched after confirmation and we went to the wrong location and had to go to the other. That there was no interaction to let us know that the location had switched (other than a text with no explanation) is unsatisfactory. Did you know that your regional manager does not talk to customers. He or she just makes the switch. I asked to talk to the manager. I had no luck there. Not a good experience this time around.Justin B.
Customer did not leave a comment.Bruce P.
Customer did not leave a comment.David M.
Customer did not leave a comment.FELICIA H.
Customer did not leave a comment.SCOTT T.