Customer Reviews for Southampton Auto Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southampton Auto Center

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Benjamin W. on

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Very friendly, easy and efficient pickup.

Joseph S. on

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Kristopher K. on

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Kahle W. on

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RENARD W. on

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Have the truck that I reserved. I reserved a 26’ for a 4 bedroom move and had to use the 15’ they left the key for. Had to throw a lot of my furniture away because I ran out of room and had to close on my house the next day. And then got charged for an extra 3 days when I was told I can keep the truck for those days because of the mistake. Since nobody responded back I’ll express my disappointment and dissatisfaction on social media unfortunately.

JOE C. on

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Derrick C. on

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Local assistance was great, trying to get help on the 1-800 number was terrible. If the owner wasn’t there in a Sunday I would have been in trouble because the 800 operator kept referring me to the website that wasn’t working in the first place.please send a big thank you to the employees that helped me!

Richard C. on

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Nothing

ROBERT F. on

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Lisa was very helpful and gave me some good suggestions regarding the trailer. Wished me a safe trip and even gave me a hug!

JASON H. on

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Great service!

JAMES V. on

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once again Lisa, was great!.. i had a break down with our tow vehicle and was going to be late bringing back the trailer..the parking brake would not release and did not realize it, drove the vehicle until the brakes caught on fire!.. she stated take care of your family first and do not worry about the trailer.. she did not charge me for the extra day.... they are great people and will rent with them again for sure!

Ann L. on

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Barry H. on

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Robert F. on

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Drop off process took less than 10 minutes.

Donald B. on

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JAMES V. on

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At first when I chose this location i was a little leary because I read the only review on line It was not good BUT I had the oppoite experience! Lisa was an absolute gem to work with!.. the whole experience was fantastic! she was very accommodating to my needs.. we decided that a two way contract made more sense (much cheaper!) but because of the very bad weather that I would have had to travel through to get the trailer back to them, they did not charge me for the extra day I needed to travel back... I would highly recommend Southampton Auto Center if you need to rent a U-Haul...

Cyprian C. on

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Great service!

Andrew S. on

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They were very helpful and informative.

Carol H. on

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Thomas E. on

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Stephen H. on

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chris p. on

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Kathryn B. on

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Dale T. on

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Keith B. on

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David C. on

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NICK B. on

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MELISSA P. on

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Michael C. on

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Lisa of Southampton Auto Center is excellent to do business with. She genuinely cares and she makes the entire truck rental experience as easy and flawless as possible. You get what you need at a very reasonable price and Lisa makes it easy and fun. You go there for business and you leave there with a friend. Five star, class act place!

ANN C. on

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ROGER J. on

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judith p. on

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JOHN J. on

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Alycia A. on

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Kevin H. on

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Mary V. on

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Bonnie M. on

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Make the pricing clearer Trucks need power side mirrors

victoria w. on

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I was having trouble locating a 20” truck on a busy weekend until I called Lisa at the Southampton U-haul at Rt 206 & 70. She was so helpful and made the pickup and delivery simple. The truck was brand new too! Great experiences and excellent customer service. Thank you alisa!!

Peter K. on

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tomasa c. on

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Sheldon R. on

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Cocee B. on

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This location provided excellent customer service, fast check out, showed me how to hook transporter.

Matthew S. on

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MIKE F. on

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Great service!

Daniel F. on

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Ed B. on

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I’m hoping that my next rental will have a faster pickup.

Brian D. on

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I had an absolutely wonderful experience. The staff was very friendly and polite.

Brian S. on

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Tom W. on

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JOHN W. on

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Great customer service. Explained as aspects of trucks and what to do if I had any problems. Thank you

Joe H. on

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Lisa and her staff were professional, knowledgeable and just a joy to deal with. Not getting a trailer at my usual uhaul loacation turned out to be a real that! Thank you Lisa:)

james s. on

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Made an on-line reservation to pick up a 20' truck at 4:00pm and waited for 1 hour to get it because the employee at the pick up location was on the phone attempting to sell a vehicle. We waited for 1 hour to complete a transaction that took less than 10 minutes. We had limited availability as far time and manpower and so, had to move our belongings on a Monday evening. Waiting for one hour severely cut into the already limited timeframe we had to get our things moved. It threw our entire night off. Very disappointed.

William G. on

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Willie L F. on

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Customer service was awesome, outstanding; don’ Change your operation procedures at this time. I have used U-haul year after year for 5 yrs running , this location is by far the best I’ve encountered. Sgmfloyd U.S. Army.

Bryan L. on

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Joann H. on

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Great people and service THANKS

Kortney S. on

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The representative changed my reservation to hometown for some reason and my reservation had to be put in again. When they put my reservation in again they picked a random drop off location even though I gave them a specific address I wanted to drop off. I was told the Uhaul can be dropped off at any location but when I went to drop it off the man at the drop off location told me I could get charged a large sum for dropping it off at another location.

Lisa P. on

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I originally made the reservation for a 2-day rental of a trailer. Your routing agents were sending us an hour out of our way to pick it up, which was completely unacceptable especially when I asked to drop it off closer and was told I would have to pay a drop-off fee. It felt like a scam and as though I was being ripped off!!!!!! At that moment I was done with U-Haul! However, on a whim, my husband made us stop at Southhampton Auto Center, as we were passing by and saw a bunch of trailers sitting all over their property. We inquired about a reservation, and they were over-the-top helpful, got us exactly what we needed and were incredibly nice....unlike your customer service agents. Will only be dealing with Southhampton Auto Center going forward, since they understand customer service, relationship and quality in their work!!!!!!! Thank you Lisa at Southhampton Auto Center!!!!!!!!!

james f. on

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pre-registering did not speed up the pick up process. I would not recommend because it is too far to anyone I know. I was allowed to make the reservation for a pick-up location 10 minutes from me. I was switched the this location which was 40 minutes from me. Having a reliable registration system will help others.

Jeff M. on

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Lisa is amazing!!!! Will only rent from her!!!

Tyler T. on

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I reserved my trailer 2 weeks in advance in order to make sure there would not be any service issues. Regrettably when the time came to pick the trailer up there was no trailer available (after being assured multiple times there would be one). Instead of aiding in my trouble, U Haul employees from multiple locations, and U Haul corporate employees sent me on a wild goose chase to find a trailer and made no effort to mend the situation. Instead of being hospitable and respectful, I had to drive an extra and unnecessary 3 hours total to receive my trailer, and caused me to be behind schedule for my plans. I am very disappointed in U Haul’s service and will not be using U Haul services ever again.

FRANK P. on

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DONNA W. on

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PAUL B. on

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They went above and beyond to help me rent a truck. I would defiantly recommend doing business with this location.

Loretta V. on

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Best experience ever!!!

Mary M. on

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They were super friendly. Lisa made the whole process very easy. I would recommend this location to anyone looking for a U-HAUL truck rental.

Raymond H. on

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Charles K. on

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Anthony P. on

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Frances F. on

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Bob P. on

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glenn f. on

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Administrator was absent which left me to use the drop box (at 1 pm on scheduled drop off date).

ROBERT S. on

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Great place thank you.

CHRIS T. on

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No improvement necessary. What a great experience, welcoming and friendly

Marjorie B. on

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Benjamin W. on

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Robert W. on

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Wonderful customer service!!! Thank you Lisa!!!

ronald b. on

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Tracy C. on

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Joe was very helpful, but our pick up location was far from our house. They did give us extra mileage though to cover it. But we wasted a lot of time. The check out process was slow, but not due to anything Joe did wrong.

Daniel M. on

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TOM C. on

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Things could not of went better.

Joe T. on

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thomas h. on

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Great location!

ROGER J. on

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BILL W. on

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Another company cancelled our moving truck without telling us. We found out when we showed up to pick it up on Friday at 4pm. I called Southampton Auto Center and was able to schedule a truck right away. Lisa was awesome. She waited for us to get there after hours because of rush hour traffic and we were in and out in a few minutes. We got a brand new truck and it made our move so much smoother. Highly recommend Lisa and Southampton Auto Center and will definitely go back again should we need a truck.

THOMAS W. on

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Thomas M. on

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all good

Tina W. on

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Douglas D. on

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Lisa was terrific. Pleasant and eager to help. When we ran into a problem after leaving the facility, Lisa got back to me promptly and resolved the issue. All of our contact with her was courteous and professional.

richard a. on

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Everything was great !

Cheri M. on

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The vehicle was clean because it was new. There were approx 1225 miles on it. It did have some front end damage which I noted on the contract during the walk around inspection.

mary j. on

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Super nice people to deal with would go there again.

JOE M. on

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. on

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excellent service and a pleasure to work with.

Christopher P. on

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AMBER M. on

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I can’t rave enough about my experience! Lisa was extremely sweet and helpful. She provided some of the best customer service that I have ever received. She was cheerful and helpful. I would definitely recommend this location to any one of my friends.

Michele N. on

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No change needed. Everyone was wounderfull. My truck was ready and was even warmed ,up because it was freezing and snowing the day I picked it up. I wouldn't hesitate referring anyone to this location. 10 Star rating!!!

Darrian P. on

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Very very friendly and helpful. Pleasure to work with, professional and customer friendly.

richey m. on

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The scheduling process was flawed. I was notified by Uhaul at 3 PM Sunday evening that this was my pickup location, and when I arrived at 8:30 AM Monday morning, they had no idea I was scheduled and I had to wait an hour until the Uhaul representative arrived.

DEBRA D. on

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