Customer Reviews for Southern Maryland Towing
(U-Haul Neighborhood Dealer)

217 reviews

21899 Budds Creek Rd   Leonardtown, MD 20650

(240) 256-3972

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(240) 256-3972

21899 Budds Creek Rd
Leonardtown, MD 20650

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Lynda L. 
Rating:
1.0

I received a call a half an hour prior to my pickup time telling me that no trucks were available in my location. I was told I had to drive an additional 13 miles to the new location which was actually 26 miles, one way. This cost me an additional 2 hours out of my day trying to get things moved. I had to pay my movers for an additional 2 hours out of my pocket for your inconvenience. Not to mention how much more money it cost me in fuel. Basically I had no choice I was scheduled to move so I had to accept what you were giving me. I will never use U-Haul ever again. I will never recommend your company. And I will tell everybody about the terrible service I received from U-Haul. I think it's kind of like bait and switch. Because that's what you did to me. You baited me into one location and you switched me to another. All costing me more money and time. Terrible customer service. I was hung up on. U-Haul sucks!

Arlene S. 
Rating:
5.0

Customer did not leave a comment.

Bubber J. 
Rating:
1.0

Customer did not leave a comment.

CHIRLEEN E. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
2.0

Questionable customer service. Photos of equipment were out of date and needed updating. There are two large gashes in the front of the trailer that could have hurt someone or damaged my belongings.

Kristina R. 
Rating:
5.0

Customer did not leave a comment.

lynda L. 
Rating:
5.0

Customer did not leave a comment.

Lynda L. 
Rating:
1.0

When arriving the office was locked I had to bang on the door to have someone open up then I was told that this is a tow company that oh by the way rents uhaul with absolutely no assistance to hook up the equipment

IRVIN S. 
Rating:
3.0

Truck had a check engine light on and could barely do 50mph. If I had it for anything other than a local move I would have returned it

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

james W. 
Rating:
3.0

I didn't get the appliance dolly I paid for.

MICHAEL M. 
Rating:
1.0

Find local stores with equipment. This was 70 miles away. I kept being hung up on and each time I started over, the new uhaul person came up with wildly different locations. No way to get back to original customer service rep. Wasted half a day trying to rent equipment.

Susan P. 
Rating:
5.0

Easy turn in. Person at counter was helpful

Thomas W. 
Rating:
1.0

I was charged for fuel refill AFTER I received it and returned it on the same amount. Between 1/4 & 1/2 tank.

Ashley D. 
Rating:
5.0

The receptionist was great!

Michael E. 
Rating:
3.0

It took us 45 minutes to check in. This cut into our moving time considerably because we had people watching our kids. The last time we used uhaul (at this same location) online check-in wouldn't work, so we also had to use the counter service. That also took some time, but not 45 mins. We also ordered blankets to protect our furniture and they didn't have any. So we had to move our things without them. That was more unfortunate than the wait time. Last, we were charged for a service we didn't select. Annoyed about having to deal with that when we're already busy enough right now. Luckily, Uhaul quickly refunded us for that service.

Jessica T. 
Rating:
5.0

The lady was very helpful and friendly and the uhaul was ready. I cannot think of anything to get improved. Great service and location...thanks

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JAY H. 
Rating:
3.0

Equipment (tow Dolly) had left light out.

CHRISTINA P. 
Rating:
4.0

Customer did not leave a comment.

Abdul B. 
Rating:
5.0

They made sure that I had a truck that would meet my needs and not jeopardize my tow vehicle. Then , i left some keys to another car in the truck and they contacted me right away. Good experience. Thanks , much.

MICHAEL L. 
Rating:
1.0

The truck wasn't c leaned and smelled like cigarette smoke. The mileage and fuel was reported incorrectly and the employee couldn't answer questions about extending days and was incorrect about extra mileage rates.

MATTHEW H. 
Rating:
5.0

Location was awesome and easy. The overall uhaul was not in good condition and check engine light came on.

DAKOTA M. 
Rating:
5.0

My truck was clean and ran well, I would use them again and recommend to my friends.

george O. 
Rating:
3.0

Agent confirmed that early return meant a prorated amount. When invoice received, that was not the case. Customer service and local agent seemed uninterested in helping recoup and funding. If company policy is no prorated discount for early return, that needs to be more clear in the documents and agreement.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYADETUNJI A. 
Rating:
3.0

I pre-registered online. When I got to the location to pick up the rental, they asked me if I wanted Safe Move. I said yes (thinking they knew I had already selected yes online). When I finished my rental, my statement showed I had been charged 28.00 instead of 14.00 for Safe Move. I also was charged double the rental charge (58.00 instead of 29.95).

William B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Focus on customer...overall good experience

Joseph G. 
Rating:
5.0

Staff hooked my rental up carefully in spite of the down pour that was drenching the lot.

William C. 
Rating:
5.0

Customer did not leave a comment.

Mikal W. 
Rating:
5.0

Nothing good experience

Joseph G. 
Rating:
2.0

Very rude, I had checked in online and they made me wait for no obvious reason. Made unnessary phone calls while I waited. She was on speaker phone the whole time so.... Then got pissy with me when I got impatient.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Make sure your truck is in good working order the gas cap sensor was broken and the check engine light was on. Also make sure to legitimately check the mileage at pickup. The mileage out was suspiciously a 44620. I did the math for my travel and there is no way I drove 18 miles. Also it would be good to have a representative come out and check the vehicle's actual mileage and fuel amount before handing over the keys. I will never do business at that establishment again. Also the two girls were in the office sleeping at the time that I was supposed to pick up the truck. I have a witness that can corroborate my story. You also didn't refund me for the fuel cost after I filled up more than the gauge showed at pick up.

Jeremy B. 
Rating:
3.0

The truck ran rough and guzzled gas. I got charged for a dolly I never used.

HERBERT C. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
4.0

Customer did not leave a comment.

SANDRA R. 
Rating:
4.0

Customer did not leave a comment.

CONSTANCE S. 
Rating:
3.0

Staff at desk were great but truck was dirty. Check engine light on. Difficulty getting truck started. Rode rough. When I called to report it I was told it was a "known issue " as if the risk to my safety and the success of my move weren't a consideration when they loaned out the vehicle

MELISSA D. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

JULIE W. 
Rating:
3.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

This location helped me out after a horrible experience with U-Haul. Overall, U-Haul deserves nothing more than 2 out of 5 stars. Guaranteed reservation gets taken away because somebody extended their vehicle that *I ALREADY RESERVED* and needed for my move? How is that even allowed?! Then you wait until I get to the pickup location to tell me my vehicle is unavailable, and require me to drive excess miles (like 35-45 min further!) to the next available location. Also, instead of waiving the difference (between U-Haul locations) of mileage, you gave me an inconvenience refund (a whopping $50) that was completely negated by the mileage charges that I incurred due to your company's faults. I am in the process of getting my discounted mileage costs, but this was by far the WORST experience I've had with moving, and I will never use this company again.

BAYLEYTHOMAS D. 
Rating:
4.0

Customer did not leave a comment.

BRYAN K. 
Rating:
3.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

SONNY R. 
Rating:
5.0

Staff checked in rental fast and friendly

Gary C. 
Rating:
5.0

Customer did not leave a comment.

DANA H. 
Rating:
5.0

Customer did not leave a comment.

ROGER A. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

CRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
3.0

I didn't want to give this location a poor review, because they got most everything right. HOWEVER, we requested a furniture dolly for the move, which was not left in the truck for our after-hours pickup. The whole reason we chose to move the pieces of furniture on that day was because we had enough help to move a piano, for which we needed a furniture dolly. We called the towing company number, and the woman on the phone said that no one was around to look for the dolly. BY THE GRACE OF GOD, one of the tow truck drivers just happened to be stopping by the office while we were on the phone with Uhaul and the towing company trying to track down a dolly. He was very friendly and brought us the dolly from inside the (locked) business. So overall, mostly positive, but I hope the business owners pay more attention to the equipment rentals for future after-hours customers!

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

If they are renting from this exact location nothing needs to be done! Everything was awesome!

Diron W. 
Rating:
3.0

This facility is very close to my house so it is preferred. I checked in online hoping to speed up the process as advertised but still had to wait 15 minutes to get my trailer

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Thomas Q. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

Personnel did not know how to hook up equipment. Lights were out, and I had to take the equipment to another location for repairs. I had to repeat the process at the location even though I reserved the equipment online.

Leonard C. 
Rating:
3.0

Mobile check in does not work

Rachel H. 
Rating:
4.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Adrianna R. 
Rating:
3.0

Have the app be working correctly. And have the correct equipment that I ordered

MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
4.0

The folks here are very helpful. Even added air to one of my truck tires for me.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

No problems with the local agent. They are very small and only have a few trailers. Just happened to have what I needed. They were very easy to deal with. ---- Only issues I had was with contacting the U-Haul company. Very Very long wait on the phone every time I called them. Called to ask why tax was applied to insurance cost, and why the rate was 8% when the sales tax rate here in Md is only 6%... The lady who finally answered did not know, put me on hold to ask a supervisor I guess. After more than a half hour, I was still holding... I finally hung up and gave up on getting an answer..... If possible, I will never go U-Haul again... Not because of the local agent, but because of the sorry phone service....

David B. 
Rating:
3.0

Customer did not leave a comment.

Cynthia F. 
Rating:
3.0

Towing lot - had plenty of space for a drop off. No supplies here. Girl at the desk was very nice and helpful. Weird curb out front at Y shaped intersection could be tough to negotiate in heavy traffic, but you can go up into next lot entrance (Dollar General) and pass down through to the drop off lot. Check out satellite view on maps.

Paul F. 
Rating:
1.0

Workers did not even come outside to assist in putting trailer on and the trailer lights did not work.

Katy R. 
Rating:
1.0

I had the truck reserved for 8:30. When I got there and pulled up the app, it told me I had to pick up the truck at 10 when the place open. After waiting 1-1/2 hours, the person working there told me she switched it and now I had to check in online. She offered no help what so ever.

Andrew M. 
Rating:
1.0

They gave me the wrong truck then when it was loaded had me drive all the way back to the location and had me unload one truck and re-load all the stuff again onto the correct truck. No one was around to help in this process even though it was their fault I got the wrong truck. I was delayed from leaving for an hour and a half longer than when I wanted to because of this. On top of that none of the things I had paid extra to help me move such as dollies or furniture movers were on either truck.

Alex T. 
Rating:
3.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
3.0

Customer did not leave a comment.

LEILAMICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Vicky K. 
Rating:
5.0

Have used this drop location at.least 4 times in the past 5years. Always helpful, courteous and friendly. Thank you.

Thomas P. 
Rating:
5.0

Good concept. My cell phone is really old and kept choking when it came time to submit pictures. The instructions could be a tad more clear ~ picture and license needed for the driver. Usually the person renting and the driver are the same person, but not always. I provided Driver information before we picked up the truck, but it didn't seem to save to my account. Thanks for being on site in case we had issues, sorry for the delay. It might help to have a number to call if we did have issues during check out or check in.

Edward H. 
Rating:
5.0

None

Crystal M. 
Rating:
3.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

I was over charged $18.00 for wrong destination.. The manager Chris UHaul 26 K St. NE WDC changed the locations from his store to the one where the truck was dropped off.

Solomon M. 
Rating:
3.0

Ordered a 5X8 enclosed trailer when I showed up uhaul had a 6X12 for me. Originally this trailer was considered to large for my car to pull. But there were no 5X8's available. There were plenty of them when I ordered the trailer a week earlier. It was a very tough 900 mile pull. Hope uhaul does better next time. The person at southern Maryland towing did try to find one for me.

Curtis S. 
Rating:
5.0

The staff was very professional and the service was quick and efficient.

William R. 
Rating:
5.0

Only thing would be the u-hall website when trying to checkout.

Justin R. 
Rating:
1.0

Had trouble picking up uhaul because had to do it all online. Would have been nice if UHaul would have let me know that. People were in building but would not help. If companies don't want to provide service to public, they should not be a rental contractor.

Melissa F. 
Rating:
5.0

Returned truck 2 days early and UHaul still charges me full amount.

Thomas B. 
Rating:
5.0

Everything went well.

Timothy R. 
Rating:
5.0

I can't think of anything. The Leonardtown, MD U-Haul is totally professional, helpful, friendly!!!

Edward M. 
Rating:
1.0

Actually have the truck ready for your customer and don't send them on a wild goose chase. Give them all the proper equipment that they requested and not what you think they will need. Also, don't call to verify and/or change the location and pickup time the night before.

Jaime B. 
No reviews have been submitted for this location.

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