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RELIABLE C
Customer Reviews for Southern Minnesota Transport Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I first pulled in the parking lot, I didn't know where the truck was because there was no U-Haul trucks within sight. I had to hunt around the property to find the truck.
Christopher KArrived to find the uhaul under 4” of snow with totally iced in windshield with non working wipers. Passenger door frozen. Took 45 mins to work on it to be able to drive. Arrived at destination and the locking mechanisms on the back of truck totally frozen also. Took additional 25 mins to attempt to chip away ice.
Katherine Ktop notch people and equipment here!
SOUTHERN MNo improvement needed! Very happy customer, truck was perfect! Have used these guys in the past, and will continue in the future. My go to guys for sure!
RELIABLE RIt would be nice to have someone come and put the trailer on the hitch without having to ask them to do it.
Jay HThey never called me to tell truck was ready for pickup and then I called they said I would have to wait until 530 cuz they were picking more trucks allot of frustration finally we able to do 24-7 pickup I was not happy
KATHY BI had requested a traditional dolly but they were out of them so I had to take an appliance dolly instead. I also had to wait for several minutes for the dolly and blankets before I could leave. They were kind enough to extend my rental to the end of the day due to delays in moving in.
Dan DEverything was great. I showed up an hour early and Jesse was fantastic with getting me all set up right away. No complaints whatsoever. My truck fit everything I needed, ran great, and didn't cost me nearly as much as I thought it would to fill it back up to the quarter tank they require, which also is a very reasonable request. Overall an excellent experience.
Julia OYour trailers don't have jacls(don't know what'd ya do in case of a flat) i recently had back surgery and injured my back lifting it off the ball. Neither employee at this location could help as they were both crippled up. You should have a floor jack and jack stands at every location. I just had surgery in November and have Drs orders not to lift like this. Please contact me concerning this matter
Doug BI hought it was odd that nobody escorted me to the trailer to help hook it up and make sure the lights work ect. Otherwise it went well.
Joe SI booked to pick up 3 miles from house, had to go 15 miles to this location, which cause my overage on milage WHICH you charge me for that- doesn't seem like I should be penalized for your error.
David MExcellent customer service! Friendly and knowledgeable. Thanks!
Shirley ENothing to improve - good equipment, very convenient location, great service!
Elias WEncourage online check in. I did it, and it was fast and painless.
Douglas MThe internet was down, which they cannot control. However, they can control how they react to it, especially with several customers waiting. Also, one of the workers brought his child to work. The child occupied a desk, covered in his breakfast, treats, and video games. It felt like I was in someone's living room. Leave the kids at home. If I had not pre paid, I would have left and gone to a different uhaul
Tamara CI was given inaccurate information by someone at that location. This caused me to start me move very late which caused me to need to rent the equipment for a second day, doubling what I should have paid. When I did show up to pick up the equipment, no one was there, I waited for 20 min for someone to open the store. When they finally did, they were less than pleasant to deal with.
Dominic Babsolutely great!!!
travis bThe owner was a great help and he and his workers where very nice.
ANTHONY LBooking on line was easy. The office person was friendly and helpful. Drop off site was convenient, although the key drop off box was hard to find. So a little confusing. To improve, the drop off instructions could have been provided when I pick up the truck.
Kent KEverything was perfect. Dave and Jesse run a great facility and I highly recommend doing business with these guys.
TODD BThis part went fine
Theresa Mfriendly service but long wait time
Jill Bsuperb!!!!
Barry HDon't automatically charge the customer for using the dolly and blankets. Clearly it as still sealed at the end of my rental but I was charged for 2 days of dolly and blankets use anyway. Your rates are very confusing for second day rental, and your mileage charge is supposed to include 70 miles for free . Obviously by looking at my bill that is not what happened. I will not be using uhaul again
Javin Fvery friendly and helpful person who executed my rental agreement
Richard AWhen I called, salesman automatically applied insurance for me when I made reservation. I was not asked during the phone if I wanted it, the salesman just put it down. I was in for a surprise when I went to pick it up. The person whom I dealt with did remove the insurance. Good rate on rental though,
DAVE BVery easy to pick up and drop off
Davis MNeeds better customer service.
Jackie DLocation was a long way from home, but everyone was helpful.
LARRY WGood service
IVAN CThe worker behind the fest was a very nice gentleman, he was very knowledgeable in his job and with the supplies needed. He went out of his way to help us on our visit.
JIM SWe used the self checkout and it is very user friendly , we had a wonderful experience!
Charles WThanks for finding me a newer truck!
Graham PI rented the truck from Jesse. He was amazingly nice and really easy to work with. Went out of his way to make it a nice experience
KENNY SThe gentleman in the office helped me out when I didn’t realize that the trailer was dew back by 11:00am. I would highly recommend this place.
Wayne SThe owner or manager was very helpful and easy to work with.
Scott Gdropped off after hours so no feedback
Edward OGood guys worked there but it smelled very bad. Could have been a sewer back up.
DONZEL LVery friendly!
Todd RThe price too high. Charge the costumer 29.99 for truck rental, for gas useage, and $1+ per mile. I think it’s a rip off . Never go to that again.
ROD HDO NOT GO TO THE ACORN MINI STORAGE INVER GROVE HEIGHTS, MN LOCATION. WORST CUSTOMER SERVICE EXPERIENCE YOU WILL HAVE IN YOUR LIFE
Che CCharged wrong amount.
Nickolaus LLocation was difficult to get to.
Thomas CGreat doing business with.
Joe MWe were disappointed that our pick-up location was changed to a location further away, but everyone there was nice and we had a good pick-up experience.
Jacqueline BVery knowledgeable friendly owner great service minded gentle man great asset to you
Craig WCustomer service here was EXCELLENT! Very helpful in answering all my questions about the rental and contract and in helping get the car loaded onto the Dolly. Thank you! The U-Haul website needs to be more user friendly. When I tried to look up my reservation it did not include the type of vehicle I had reserved. The only information my order gave me was the dates I reserved, the pick-up & drop off locations and that was it. I could not find how much it was going to cost nor what type of truck or dolly I had reserved. It just said "vehicles".
Christiana HReally poor customer service
Divyesh P