Customer did not leave a comment.JOHN J.
Customer Reviews for Southern Trail LLC
(U-Haul Neighborhood Dealer)
Eutawville, SC 29048
Services at this Location:
- Mon-Wed: Closed
- Thur-Fri: 10 am - 5 pm
- Sat: 10 am - 4 pm
- Sun: Closed
Special Operating Hours
- 10/21/2021 - 10/22/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.JAMES R.
Checked out using mobile app with moderate difficulty due to app issues. Truck was in good condition so no issues with the truck other than the local yahoo didn't include the dozen moving blankets I requested on the rental. Check in process was just unbelievably impossible! First the app would not go past the 1st step which was logging mileage and fuel level then submtting picture of fuel and mileage. When I tried to submit, the app would churn a few minutes and then kick me back to entering mileage, fuel level and taking another picture. This happened more than 10 times so I contacted the Store owner who had just left and even though I contacted him twice while having issues with the app, they did not offer to com back to check in manually. I also closed the app and restarted the process multiple times and finally ended up calling Uhaul main line (912) 234-3059 and was asked to restart the app again and if I still had issues, call them back and I could email them the pictures. I still could not get checked in so I called Uhaul back and submitted my pictures to Alex Westerfield and he made notes on the rental about check in difficulties. When I finally got my final receipt on 12 July, I still had a charge for the moving blankets that I did not get and ending up spending 2 hours on a Saturday afternoon (15 hours ahead of my scheduled drop off time) with hungry kids and a mad wife waiting in my car to pick me up. This was beyond ridiculous and I think you should refund at least a portion of my rental charge along with the moving blanket rental charge that was erroneous. My suggestion would be to improve your app of get rid of it because that was beyond frustrating. Also, you need to instruct your business owners that they should be close enough or have someone else reliable close enough to come to the business location to check in/check out if the customer is having issues with the app. Thanks for your time!...Kirk Teems (contract #28619036)Kirk T.
Fast and easy!GEORGE W.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.DENISE M.
Verify that all equipment that the customer rented is in the uhaul.BRANDIN L.
Customer did not leave a comment.Patrick D.
The Owner is a wonderful woman who made it simple as pie. I will be back when I need a truck again and will tell family and friends to visit her also. Thanks and Bless you ðŸ˜Kathy D.