Customer Reviews for Sunset Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunset Rentals

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Preben J. on

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howard s. on

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Vesna H. on

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The front door was broken and boarded over, so we had to enter through the garage. The signage for the location is poor, so we drove right past before realizing it was there. Had we not gotten a call from the guy asking if we're coming, we would have have sill been driving around looking. The one stool I had to sit on in the office was almost broken so it rocked. I was given such minimal instruction respecting the operation of the truck ... it all worked out cause I read the instruction included in the truck, but for the company's interest, and for customer protection, I feel some more instruction would be prudent. Truck worked well with no issues, so that was good. Ride was comfortable and truck well maintained.

Preben J. on

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Keep doing what you are doing, as you are doing great!!!

otto c. on

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go over the details of the potential added charges a little better.

Mark C. on

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john i. on

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Timothy M. on

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BARRY S. on

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James S. on

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MARIE T. on

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Lynn H. on

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Dana T. on

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carolyn n. on

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Roger T. on

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Leesa t. on

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jon l. on

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I had reservations to a closer U-Haul but you changed my pick up location which cost me extra miles to pick up and to take back. $10.00 to $15.00 dollars more.

Mark H. on

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glora m. on

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GARRET B. on

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ross s. on

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Trailer was car hauler which was not cleaned prior to my arrival. The staff person did rinse off the dirtiest part, which was what was needed. The overall impression is that the dealership is not first class. It however, gets the job done.

Andrew G. on

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randy r. on

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exceptional service

angela h. on

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This Southern Utah Auto Tech, Uhaul location is the best! They made sure that there were tye downs and hooked everything up for me they put an extension hitch on because of the height difference, they really took care of everything!

Ray V. on

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John S. on

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Good service.

Thomas H. on

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Timothy L. on

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very helpful, got great assistance throughout!

Ann S. on

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When we arrived he was in a personal phone call had to wait. Then said we could go, I said that we didn't check ingbyet hecsaid I have the number of the trailer, made me uncomfortable, just wanted to make sure I wasn't being charged for any extra.

FLOYD B. on

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Again , I would highly recommend using U haul . Nice to deal with !

Dale M. on

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cathy s. on

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When I asked how much it was to rent a u-haul I was told 29.95. I was not informed that I would also be charged $0.99 a mile on top of the price to rent the u-haul. I think that this should be included in the price when asked. I feel a little deceived.

Susan W. on

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Rae Nell K. on

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The guy helping was very short with his answers and acted annoyed that you asked them. It was when they first opened, so not sure if he's always that way or just first thing in the morning.

Donald T M. on

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todd r. on

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Brent was very friendly and went out of his way to accommodate my needs in a very pleasant and timely manner. I would recommend this location for anyone in the area as your first location for your rental needs

BRENT F. on

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john l. on

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Sara Lynne B. on

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The schedule wasn't convenient they should be open M-Sat all day. Not part day on Saturdays.

Nancy R. on

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I dropped a trailer off after hours, so I had no contact with staff, but the lot was spacious and orderly, and the drop box clearly visible and well marked. The instructions were simple. My only recommendation is for U-Haul generally, and that is that customers should receive instructions for unhooking the trailer. It took us a few extra minutes to figure it out.

kathryn f. on

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They were very kind and helped me through my first-time truck rental experience. I will definitely use them in the future. Thanks!

Greg M. on

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Steve P. on

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Cole was exceptional.

Scott A. on

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Scott T. on

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Kail S. on

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No interaction. Just waited until someone came in and he took keys and that was it. Asked if fuel was full and when we said yes, he said ok.

John T. on

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Bruce S. on

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Andrew M. on

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Very small parking lot to get trailer hooked up

Mary Allen C. on

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zayne h. on

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I felt like Brent did not want to help me. After signing the agreement I was given the key and told to match up the number on the key to the truck in the back. He did not do a walk around with me like I have done on previous rentals. The truck I rented had a hard time shifting gears and the A/C did not work. It was cooler to have the vent blowing than it was to try to have the air conditioner running. Very unsatisfied with the service I received from Brent.

Casey K. on

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We picked a location that was supposed to be open at 7:30 AM. When we were supposed to pick up our trailer (at 8 AM), we came about 5 minutes early and the entire skip was still closed.

Stacy H. on

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adam l. on

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Clifton R. on

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michael b. on

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Steven M. on

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We had to make some changes in our plans, and appreciated how accommodating your were.

Shohei S. on

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Nothing, everything was great and easy. They made a stressful situation much easier to handle!

Robbe C. on

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gorge k. on

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TINA R. on

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Great Experience

sharon v. on

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I normally go to TJ's Uhaul, here in St. George. I will drive across town to TJ's instead of using this one! Windshield broken. Only rented truck for 2 hrs to move a refrigerator, and had to lay it down because he could'nt put me in a ramped truck. SV

RONALD RAYMOND k. on

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William H. on

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david r. on

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Miguel C. on

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April R. on

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Greg B. on

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Nothing I could suggest, great service, nice truck.

Dick M. on

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Dropoff very crowded place. Jus as pickup location not easy to get in and out.

Scott M. on

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Russell B. on

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Survey question: How can I rate the location if I have nothing to compare it to? This was the first time and first truck rental I've done.

Brandon S. on

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Everything went fine, but the tires were very cracked. I informed the guy, he didn't seem to care and just said to call the 800 number if I had a problem.

Larry S. on

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Salesman didn't take the time to go over anything with me. He acted as if he was rushed to get me out the door.

Mike M. on

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PAUL W. on

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Irene L. on

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BARBARA G. on

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This location was the most horrible U-haul experience I've every had. The staff was surely and rude. I wanted to look at the returned truck with the employee, so if there were any problems, I would know about it. He said he was was too busy and would look at it later on his own. He went right back to the computer and ignored me. Then, I asked if he could undo the straps on the auto carrier, so I could back my car off. The employee became extremely belligerent at the point telling me that I had to do it. I explained that I was a woman alone who didn't know how to undo the straps and not strong enough to pull out the ramps on the carrier. I never asked him to drive the car. Three times the employee said "That's why we are YOU haul. YOU have to do it YOUR self." He didn't need to be rude. He could have just calmly said, "I'm sorry, our liability policy will not allow us to do that." I will never return to this location. I'm renting a large truck in the next month. If I need to drive farther to return it, I gladly will to avoid such abusive treatment, and it really was abuse. This was the only negative experience I've ever had with U-haul personnel. In the past, the staff has always been terrific!

Jason R. on

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Well the rental lot is ridiculously tight and compact, and the fact that they are not open on Sundays really hurt since I had to pay for an extra day and didn't even use the trailer that day and I could not return it because they are closed on Sunday. Which brings me to my next issue my debt card was charged twice by this company, once for $80.48, and a second time for $40.25. The statement that was emailed to me was of no help at all in telling me what I was being charged for.....especially the $40.25. When I sent a email to the link provided on the emailed statement it was returned as undeliverable and invalid. I won't rent or do business with Sunset Rentals again, which also is a automotive repair shop and I won't take my vehicle to them for any repairs.

kosas p. on

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The person was helpful but very dis interested

Virginia C. on

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Young man who helped return dolly was courteous and very helpful on a brutal hot day

Diane H. on

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I wanted to return to a different location and tried calling the toll free number which said the hours were 7am-7pm but only got a recording even though I was calling from 7am to 7:20am.

Richard J. on

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I had made a reservation for your location on SR-9 in Hurricane, but they don't open 'til 10 on Saturdays so we changed it to one in Washington and got an e-mail confirmation. However, you actually reserved the truck at Sunset. Jose at J's Moving called me to let me know. So it turned out to be okay. A little after 11 Saturday the guy at the Hurricane location called and asked if we were coming in, but we were well on our way by then. I had received an e-mail confirmation of the cancellation, but apparently he didn't.so, you seem to have some communication problems.

James F. on

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Thanks!

Brian B. on

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The owner of this location was friendly and courteous. He explained the options I had for my need and made a recommendation that fit my situation perfectly. I will refer anybody needing service to this location without hesitation.

Ashley I. on

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Brent who checked out the truck this morning and Cole who checked the truck back in this afternoon were both pleasant and efficient. I would recommend this location and would also use it again myself!

Albert S. on

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Sheryle s. on

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The young man helping me was exceptional.

Gregory G. on

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bob k. on

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The first trailer I took had 2 bad tires so I had to return it and that cost me precious time. The people at the sunset location were friendly and helpful but that should have been caught before I left with it.

Benjamin S. on

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KATHY H. on

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Brent was the utmost professional and went above and beyond to help us with our move and the trucks/ trailers we rented. We could not recommend them more. We also would like to recommend uhaul equipment in general. The 20 foot trucks were well equipped and the car hauling trailers were very stable. Everything worked out very well even in the high winds we encountered on the highway from Utah to Texas.

arsen s. on

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Ron H. on

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Personnel was rude, uncaring and unhelpfull.

timon C. on

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daniel s. on

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Every thing was good.

Dale Alan H. on

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Brent was very helpful getting the vehicle checked and setup for the trailer.

Diane H. on

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John S. on

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We needed a truck for Sunday only but had to pick it up by 11 on Saturday as they are closed on Sunday. We were charged for 2 days as he said we had to leave the truck on Sunday night but we were told to return it by 9 am on Monday which we did.

Jaime A. on

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Very professional and personable.

Mary J. on

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Great customer service, prompt, efficient. Keep up the good work. The website for early check in needs help. I suggest you try to get one of the owners to try the site, not a secretary and sit with the web tech while you try it. Thanks,