Customer Reviews for Sunset Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunset Rentals

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TOM E. on

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Suzie S. on

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Very efficient. Great customer service.

JEANETTE T. on

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Miguel C. on

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PAMELA K. on

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You guys were great Friendly and very helpful.You went out of your way to help me decide which was best for my needs.

KEVIN N. on

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Lisa M. on

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Phil E. on

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The person at the location met me outside the building. I didn't even get inside. I told him that I was returning the trailer to this location. He said he didn't have room to take the trailer, even though I told him that this was the assigned drop off point. He told me to go up Sunset to another location to drop off the trailer. I asked him what happens if no one in St. George would accept the trailer. He told me to call the 800 number. I did take the trailer to Southern Utah Auto Tech and they took the trailer, even though they weren't the assigned drop off point. Southern Utah Auto Tech was very helpful.

Derrick B. on

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I reserved a truck 3 weeks in advance. The day before my pickup date, a person called to inform me there are no trucks available. I had to work it out to pick up a truck 375 miles away and drive it back. Over $100 dollars in extra fuel was required to do this with no compensation from U-Haul. U-Haul even tried to charge me an extra $103 for the extra miles I put on the truck. Seriously!! I would not recommend U-Haul to anyone. I am sticking with Penske from now on.

Adam T. on

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Trailer got a flat tire not far out of town. Stuck on side of road for ninety minutes. But Brian who replaced the tire was very good to work with.

Dustin R. on

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Very simple and easy to rent. The guy who set me up was really awesome!

susan w. on

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Paul A. on

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Paul A. on

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Amy C. on

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Customer service was excellent

elaine b. on

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Horrible customer service! Had to get two trucks when we needed a big truck and reserved the biggest truck. I also felt auto transport was not safe at all! The tail light on the left did not work also there was only one chain for front left no left sided chains. Could not believe the sh@t I had to go thru from having two friggin trucks!!!!

Kimberly F. on

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Quick friendly service!

RObert J. on

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closes to early no one contacted me the day after drop off and every time I have been there the door is locked during business hours.

Stanford B. on

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Caleb H. on

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When we booked our truck we were told we qualified for a free month at a storage facility. We added that to our order so we could store our items as we continued to search for an apartment. No where in the ad or confirmation email I was sent did it say our first month wasn't free. We didn't find out until we went to move in. When we went to drop off our truck they didn't ask for any paperwork, id, etc. Didn't even ask our name or anything. I'll never use Uhaul again.

Cole J. on

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Keep up the good work.

James P. on

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Gavin M. on

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Key dropbox was easy to find; parking lot was not cluttered.

GUS H. on

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Am pleased.

Dean K. on

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ronnie h. on

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Preben J. on

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howard s. on

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Vesna H. on

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The front door was broken and boarded over, so we had to enter through the garage. The signage for the location is poor, so we drove right past before realizing it was there. Had we not gotten a call from the guy asking if we're coming, we would have have sill been driving around looking. The one stool I had to sit on in the office was almost broken so it rocked. I was given such minimal instruction respecting the operation of the truck ... it all worked out cause I read the instruction included in the truck, but for the company's interest, and for customer protection, I feel some more instruction would be prudent. Truck worked well with no issues, so that was good. Ride was comfortable and truck well maintained.

Preben J. on

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Keep doing what you are doing, as you are doing great!!!

otto c. on

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go over the details of the potential added charges a little better.

Mark C. on

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john i. on

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Timothy M. on

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BARRY S. on

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James S. on

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MARIE T. on

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Lynn H. on

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Dana T. on

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carolyn n. on

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Roger T. on

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Leesa t. on

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jon l. on

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I had reservations to a closer U-Haul but you changed my pick up location which cost me extra miles to pick up and to take back. $10.00 to $15.00 dollars more.

Mark H. on

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glora m. on

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GARRET B. on

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ross s. on

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Trailer was car hauler which was not cleaned prior to my arrival. The staff person did rinse off the dirtiest part, which was what was needed. The overall impression is that the dealership is not first class. It however, gets the job done.

Andrew G. on

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randy r. on

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exceptional service

angela h. on

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This Southern Utah Auto Tech, Uhaul location is the best! They made sure that there were tye downs and hooked everything up for me they put an extension hitch on because of the height difference, they really took care of everything!

Ray V. on

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John S. on

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Good service.

Thomas H. on

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Timothy L. on

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very helpful, got great assistance throughout!

Ann S. on

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When we arrived he was in a personal phone call had to wait. Then said we could go, I said that we didn't check ingbyet hecsaid I have the number of the trailer, made me uncomfortable, just wanted to make sure I wasn't being charged for any extra.

FLOYD B. on

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Again , I would highly recommend using U haul . Nice to deal with !

Dale M. on

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cathy s. on

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When I asked how much it was to rent a u-haul I was told 29.95. I was not informed that I would also be charged $0.99 a mile on top of the price to rent the u-haul. I think that this should be included in the price when asked. I feel a little deceived.

Susan W. on

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Rae Nell K. on

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The guy helping was very short with his answers and acted annoyed that you asked them. It was when they first opened, so not sure if he's always that way or just first thing in the morning.

Donald T M. on

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todd r. on

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Brent was very friendly and went out of his way to accommodate my needs in a very pleasant and timely manner. I would recommend this location for anyone in the area as your first location for your rental needs

BRENT F. on

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john l. on

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Sara Lynne B. on

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The schedule wasn't convenient they should be open M-Sat all day. Not part day on Saturdays.

Nancy R. on

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I dropped a trailer off after hours, so I had no contact with staff, but the lot was spacious and orderly, and the drop box clearly visible and well marked. The instructions were simple. My only recommendation is for U-Haul generally, and that is that customers should receive instructions for unhooking the trailer. It took us a few extra minutes to figure it out.

kathryn f. on

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They were very kind and helped me through my first-time truck rental experience. I will definitely use them in the future. Thanks!

Greg M. on

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Steve P. on

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Cole was exceptional.

Scott A. on

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Scott T. on

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Kail S. on

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No interaction. Just waited until someone came in and he took keys and that was it. Asked if fuel was full and when we said yes, he said ok.

John T. on

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Bruce S. on

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Andrew M. on

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Very small parking lot to get trailer hooked up

Mary Allen C. on

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zayne h. on

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I felt like Brent did not want to help me. After signing the agreement I was given the key and told to match up the number on the key to the truck in the back. He did not do a walk around with me like I have done on previous rentals. The truck I rented had a hard time shifting gears and the A/C did not work. It was cooler to have the vent blowing than it was to try to have the air conditioner running. Very unsatisfied with the service I received from Brent.

Casey K. on

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We picked a location that was supposed to be open at 7:30 AM. When we were supposed to pick up our trailer (at 8 AM), we came about 5 minutes early and the entire skip was still closed.

Stacy H. on

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adam l. on

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Clifton R. on

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michael b. on

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Steven M. on

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We had to make some changes in our plans, and appreciated how accommodating your were.

Shohei S. on

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Nothing, everything was great and easy. They made a stressful situation much easier to handle!

Robbe C. on

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gorge k. on

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TINA R. on

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Great Experience

sharon v. on

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I normally go to TJ's Uhaul, here in St. George. I will drive across town to TJ's instead of using this one! Windshield broken. Only rented truck for 2 hrs to move a refrigerator, and had to lay it down because he could'nt put me in a ramped truck. SV

RONALD RAYMOND k. on

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William H. on

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david r. on

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Miguel C. on

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April R. on

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Greg B. on

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Nothing I could suggest, great service, nice truck.

Dick M. on

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Dropoff very crowded place. Jus as pickup location not easy to get in and out.

Scott M. on

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Russell B. on

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Survey question: How can I rate the location if I have nothing to compare it to? This was the first time and first truck rental I've done.

Brandon S. on

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Everything went fine, but the tires were very cracked. I informed the guy, he didn't seem to care and just said to call the 800 number if I had a problem.

Larry S. on

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Salesman didn't take the time to go over anything with me. He acted as if he was rushed to get me out the door.

Mike M. on

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