Customer Reviews for Southport Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southport Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael H. | Overall Experience |
Rating:

Customer did not leave a comment.

Joseph S. | Overall Experience |
Rating:

Was a great experience, and staff was always helpful and on site for any questions to be answerd.

James E.
Rating:

Allow photos to be uploaded via the app when returning vehicle. It was dark out & the app only allowed the camera to take a picture, meanwhile I had pictures that were taken when it was light outside and unable to use them.

Michael M.
Rating:

Friendly and helpful a pleasant experience. Loved the dog

CHIVONNET G.
Rating:

Customer did not leave a comment.

Michael N.
Rating:

The dolly and pads were not there when we went to pick it up. There was trouble with the lock box

CHRISTOPHERMICHA C.
Rating:

More than helpful , great experience

Douglas O.
Rating:

Customer did not leave a comment.

Thomas W.
Rating:

Customer did not leave a comment.

SAMUELG D.
Rating:

Customer did not leave a comment.

MICHAELA R.
Rating:

Southport Storage is a great asset to Uhaul. They are great to deal with and will go out of their way for your business. What I would change about Uhaul is the girls at the Syracuse dispatch. They are rude and unprofessional. If Uhaul wants to keep business I would get new dispatchers or retrain the ones you have🤬

saiham E.
Rating:

Easy and fast. Love the app

PAULMICHAEL C.
Rating:

Excellent service would definitely recommend and utilize this service again

ALAN G.
Rating:

Nothing to improve everything went smoothly thank you Leon

Christopher M.
Rating:

The online 24/7 pickup system was not functioning properly and would not let me pick up my truck. Thankfully the owner showed up and was able to process it for me, making the situation much better.

ELMERG B.
Rating:

Customer did not leave a comment.

Vickie K.
Rating:

Everything was perfect.

Patrick R.
Rating:

Gentleman was very friendly on the phone and showed up early in the morning to get me a truck! Will recommend this location to all my friends/family and it was 10$ cheaper than quoted! Oh and he had a dolly in the truck ready when I arrived! Awesome experience!

Gene O.
Rating:

Service was great and the gentleman who worked there was helpful and friendly

EUGENE,FLETCHER C.
Rating:

Customer did not leave a comment.

Norma S.
Rating:

Customer did not leave a comment.

C P.
Rating:

great service especially for a holiday weekend, thanks guys

beth R.
Rating:

Customer did not leave a comment.

Joel N.
Rating:

Nothing the guy was awesome

Jillian D.
Rating:

Customer did not leave a comment.

Ty M.
Rating:

Customer did not leave a comment.

Diana C.
Rating:

Customer did not leave a comment.

ryanne D.
Rating:

Dripped our uhaul off, very intimidating huge dog just loose and on you when you get out of your vehicle. The gentleman working never got out of the uhaul he was cleaning. I was told to speak to,him about the situation with the blood from the previous day, he told me he can't even see my card information. I called uhaul again and now I'm getting the run around about any type of refund. Never again!

David S.
Rating:

Everything was great

Bryan B.
Rating:

Customer did not leave a comment.

Gerald S.
Rating:

Customer did not leave a comment.

Rebecca H.
Rating:

Customer did not leave a comment.

Kenneth S.
Rating:

Leon is great! He was all ready for us.

R H.
Rating:

Customer did not leave a comment.

Daniel H.
Rating:

My experience could not have been better! Service and the equipment was the best.

Valerie B.
Rating:

Customer did not leave a comment.

Douglas S.
Rating:

That gentleman was very nice there help me out a lot

Robert P.
Rating:

Customer did not leave a comment.

Tia M.
Rating:

Customer did not leave a comment.

Ruby M.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

Not much.

Christopher B.
Rating:

Cabin smelled like smoke.

Thomas P.
Rating:

Customer did not leave a comment.

Randolph W.
Rating:

Our first time renting from this location but the guy we dealt with was amazing!!! Ty for everything !!

William J.
Rating:

Was very smooth transaction

Michael C.
Rating:

The truck has mud on the outside and some dirt on the floor of the cab on pickup. I was charged $15 cleaning fee when I dropped it off because it was not properly cleaned when I picked it up.

Rick J.
Rating:

Trailer worked well

Joseph H.
Rating:

Customer did not leave a comment.

Linda M L.
Rating:

Customer did not leave a comment.

Andrew L.
Rating:

Customer did not leave a comment.

William D.
Rating:

Customer did not leave a comment.

Elena C.
Rating:

My problem was not with the local dealer. My problem is with your reservation system that first promised me a 15 ft truck, then a few days later told me I'd only have a 10 ft. truck, then the DAY BEFORE my move told me I'd have a 20 ft truck which was way too big and an absolute nightmare to drive. All the "extra mileage" you offered was not at all helpful. What's helpful is getting the truck I reserved for an out of town move. Next time, I'd rather pay professional movers that won't screw my order up and make my move 100% more stressful. You need to do better, U-Haul.

DAVID L.
Rating:

Customer did not leave a comment.

William D.
Rating:

Very helpful and a sweet dog!

Elizabeth C.
Rating:

Customer did not leave a comment.

Valerie S.
Rating:

Customer did not leave a comment.

Victoria D.
Rating:

Great ! Leon is very helpful

Gene H.
Rating:

Customer did not leave a comment.

Joseph C.
Rating:

Leon went out of his way to make sure I had what I needed,thanks

Tashana C.
Rating:

Customer did not leave a comment.

Leon T.
Rating:

Manager was very helpful. Would highly recommend!

Lisseth T.
Rating:

Recommendation to please put a gps in the truck found out phone gps doesn't work well and getting lost and turned around is a frightening feeling and wastes gas and miles. Thanks.

JOHN T.
Rating:

Owner went above and beyond from a customer svc angle. Highly recommend

rick h. | Overall Experience |
Rating:

Very accommodating.

M & I Commercial Hygiene S. | Overall Experience |
Rating:

I liked this facility but needed a heated winter space. This was an excellent facility.

PATRICIA S.
Rating:

Excellent service and support - no changes required!!

Gregg R.
Rating:

Customer did not leave a comment.

Nicholas B.
Rating:

Customer did not leave a comment.

Carrie R.
Rating:

Very accomodating and helpful, answered all my questions.

Steven W.
Rating:

Customer did not leave a comment.

GREGORY B. | Overall Experience |
Rating:

Very good experience!!!

Jason S.
Rating:

Customer did not leave a comment.

Samuel D.
Rating:

Great service, friendly staff

Paula Z.
Rating:

Customer did not leave a comment.

MICHAEL M. | Overall Experience |
Rating:

Excellent customer service

David D.
Rating:

Quick and easy drop off.thank you

Margaret C.
Rating:

Have someone with more people skills

Lynda F.
Rating:

Customer did not leave a comment.

Sherri B.
Rating:

I was told on line I would pay $363.00 but when I got there they wanted over $1100.00 I did end up paying $467.00, but I was not pleased with the difference. I needed the uhaul and didn't have time to fine another company.

Deanna A.
Rating:

The attendant was very professional and assisted me with all my questions. He was very knowledgeable on the truck and provided a great tutorial on the truck. I felt very comfortable and confident before leaving.

James W.
Rating:

Vehicle was extremely clean upon pickup - staff was also very friendly.

Zachary S.
Rating:

Owner was great to work with and the quality of the equipment was very good!

Michelle L.
Rating:

Nothing

MICHAEL M.
Rating:

Customer did not leave a comment.

Lisa B.
Rating:

Customer did not leave a comment.

Leon T.
Rating:

Very accommodating, Manager helped hook up equipment and was very friendly. Highly recommend!

Susan S.
Rating:

Customer did not leave a comment.

Gary H.
Rating:

The owner/operator was extremely friendly and helpful with every step and process.

Kevin S.
Rating:

Customer did not leave a comment.

Shakeyra B.
Rating:

Great customer service very patient and extremely helpful

Donald H.
Rating:

Awesome man to rent a uhaul from

Dwayne T.
Rating:

i brought trailer back in one day so i was not reimbursed thru the dealer at pine city ny.i paid for two days because it was good friday and EASTER WEEKEND.i had trailer back at the 24 hr mark .dealer was gone early friday afternoon when i dropped trailer and I took a picture. he said when i called he would see what he could do.lol i guess it means he did nothing and kept my extra day,u haul owes dwayne one day reimbursed.i called 800 number and on hold for 5 min and and was hung up on,then i called back and leslie helped me out very good and now i am happy with uhaul again..Dwayne

Margaret S.
Rating:

Great people to work with!! Thanks for all their help

Gregg L.
Rating:

This is where you should get your equipment in Elmira. They care about the cleanliness and state of the equipment. When I got there he was cleaning the equipment for me. You never see that at the company locations.

Mays J.
Rating:

Customer did not leave a comment.

David R.
Rating:

Very helpful and curteous. Had some issues with the reservation system that led to some confusion regarding the truck requested. The New York traffic manager was quite rude and inappropriate but the Pennsylvania dept handled everything flawlessly. Found the right truck right price and listened to my complaints. They definitely help me out in a tough situation and were kind as well. I would definitely recommend.

Rebecca F.
Rating:

Great experience best service thank you

Melissa W.
Rating:

No need for improvement !!! Was wonderful and made a scary move easy no worries

Richard C.
Rating:

Exceptional customer service; guaranteed to get my future business.

Jeremy D.
Rating:

Great service and smooth process.

Rebecca F.
Rating:

I called the U-Haul 800 number to set up an appointment for this location they told me I would have to go to a different location I was not happy with that I explain my situation told them I needed this location and particular and they still tried making me go to a different locationSo I called the location and Bulkhead spoke with Leon and he was 100 percent helpful I would not recommend using the 800 number I would recommend calling location great service from him

Joanne S.
Rating:

Very pleased with how I was informed of choices and how all my questions were answered. It was a pleasurable experience and would recommend this place to my family and friends.

Marie N.
Rating:

Customer did not leave a comment.

Lynnette E.
Rating:

My only complaint is that I found out the morning of the rental that my first choice location wasn't available. I had to scramble to find transportation to Southport, which was further away and less convenient, and couldn't pick up the truck till much later in the day.

August S.
Rating:

Customer did not leave a comment.

ALICIA W.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top