More weekend pick up timeJ C H.
Customer Reviews for Southside Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first part of my rental for uhaul went smoothly. Everything was explained customer service was amazing. I only had the uhaul for roughly an hour. When I dropped it off the gentleman that was there was not as friendly. He was a little too frank and very short. I am not experienced in the process of using uhauls so I'm ignorant on the process. I was not met with friendliness and or willingness to help me understand. It was unwelcoming and even walked off from me while I was still in the office confused on the charging and milage part as I drove less miles than quoted. I was simply asking about the difference and how that is determined since I've never done that before. Just be nice to people. Help them understand no need to be hostile. We all go through things. Just some feedback.ericka S.
Great nice peopleManuel C.
Very helpfulLouis C.
Way to expensive to rent a trailer!!!Scott T.
Customer did not leave a comment.Ron C.
Customer did not leave a comment.SHARON G.
Customer did not leave a comment.James S.
Customer did not leave a comment.laura S.
Be well organized in all the digital paperworkGILBERT L.
Customer did not leave a comment.david A.
Friendly staff and speedy pick up and drop off. Easy to get in and out of the location.Loren D.
Customer did not leave a comment.Caassandra H.
Customer did not leave a comment.AUSTIN C.
Great place to rent fromTINA W.
All was great. Keep up the excellent work!BRIAN K.
Customer did not leave a comment.Lisa O.
Uhaul charged us more when we got to the 1st place, then kept getting text and emails over charges. Then when we dropped off the uhaul they charged us even more. Our 1st charge was supposed to be 344.00 for everything. Then 389.00 then they added 30.00 more and our pick up and drop off was same we even dropped off uhaul off early. So I'd like the extra charges back! I will never want to use their service again. Thank you for your timemichael A.
Customer did not leave a comment.Justin B.
Thanks for everything. Stewart MowryStewart M.
Customer did not leave a comment.Janice A.
extremely rude staff will never rent from this location again and almost canceledashton G.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.samuel W.
Guy running the authorized dealer on Yuma Street is rude and unprofessional. We showed up and he was talking on his personal phone about medical issues. Stood around and waited 10-15 minutes while he carried on his phone conversation. After that we signed our paperwork. The other guy working was super sweet and went over how to drive the truck and previous damages and sent us off. Fast forward to 11am on Friday we called asking if we can drop off earlier and if so would we get some kind of reimbursement since we did not use the entire time we reserved it for. Same original guy got very cocky and rude to me on the phone. Saying uhaul charges by day not by hours. (Which I don't understand because you can reserve it by hourly on the uhaul app) Called customer service and they were very polite and told me the same thing but weren't rude about it. We waited until the shop on Yuma street closed to do the drop off so we didn't have to deal with the man. So unprofessional and will never rent from this place again. Will take our business elsewhere. Also, poorly designed app on the â€œdrop off screenâ€ it kept showing a different location for drop off so had we not paid attention we would've been charged taking it to the location the app said.Kade T.
Customer did not leave a comment.Keith V.
Doesn't have the best driveway curb for the low profile dolly exit. But otherwise great service and explanation and hook up experience.BRADLEY S.
There should be a better process to receive the products we order online with our rental truck. I bought a box for a mirror online, but in our rush to pick up our truck, none of us (me, my partner, and the rental guy) remembered to grab the box before we left.Stephanie W.
Customer did not leave a comment.Apollonia W.
Customer did not leave a comment.CAMILLE F.
Customer did not leave a comment.Stuart S.
Great service, very pleased with our rental truck experience.Richard M.
Customer did not leave a comment.TeriBelinorEricN M.
Customer did not leave a comment.Randy P.
Customer did not leave a comment.Genick B.
Very well kept and very quick and efficient had my equipment ready to go.Reina C.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Jakob H.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.KEITH V.
The office/building was cluttered and very dirty. The man was capable but not friendly or overly helpful. It was mildly challenging to know where to enter the building and when we did there was no one there for 3-5 minutes.TAMMY H.
I was trying to find a 26' truck, one was not available when I reserved online about 10 days before needing. I was told to call the day before in case there was a 26' available. I was told there was not. When I got to the pickup location I asked about a 26' and there was one available and the customer who had just left actually wanted a 20' instead of the 26' she had. Uhaul Location was great, whoever I spoke with on the phone, not so much.Theodore G.
Customer did not leave a comment.NEVA A.
Customer did not leave a comment.ABEL G.
Customer did not leave a comment.Denise T.
Customer did not leave a comment.Miquel H.
Provide them with more space at the facilityJASON J.
Customer did not leave a comment.MARCOS M.
Customer did not leave a comment.JEANETTE M.
Customer did not leave a comment.LOREN D.
Nothing really they were very helpfulBryan D.
Customer did not leave a comment.CHELSEA D.
Customer did not leave a comment.KASSI C.
Customer did not leave a comment.LAQUINTA B.
I was great nice manANDREA H.
Truck was filthy! Inside floor was sticky and dashboard dirty & dusty. Windscreen was dirty & impossible to clean due to the windscreen wipers desperately needing replacement. Getting the keys the guy that was there had zero customer service - and why did I have to go through all the online stuff when there was someone there??Debbie M.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.DAWNE M.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Leonard M.
Customer did not leave a comment.Ronald R.
The interior building is very dirty and the U-haul products sold there are dust covered.Daniel B.
Customer did not leave a comment.RHONDA T.
Customer did not leave a comment.MARCIA M.
Thank you so much!!!!HOPE M.
I would recommend this location as it has boxes and other equipment available. Personnel not always friendlyCATHY H.
The gentlemen that helped us was friendly, knowledgeable, and hook our trailer up for us and checked the lights. Great guy!Bradley K.
Staff was very pleasant and professional. I had numerous questions when scheduling and all were answered in detail. Truck pick up was easy and quick. I highly recommend Southside Auto Sales. Excellent experience for scheduling & truck pick up.Donna R.
Be able to have spare tire on trailer if requested. Hate pulling trailers long distance without spare Yes I am farmer truck driver so very comfortable changing tiresJosh B.
Customer did not leave a comment.Alexandra G.
Customer did not leave a comment.DEANNA B.
Customer did not leave a comment.KAREN H.
Customer did not leave a comment.Aimee R.
Cluttered parking lot but friendly and helpful staffERICA K.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Dawn V.
The parking lot was a bit chaotic.STEFAN B.
I felt like home how the way I was treated.TREVELLE S.
Customer did not leave a comment.Philomena S.
Customer did not leave a comment.RYAN H.
I had an issue checking in with the app on my phone but the guys working there were able to finish checking me in using their computerSCOTT M.
Customer did not leave a comment.SEAN E.
Customer did not leave a comment.Shania P.
Customer did not leave a comment.SAMANTHA W.
The gentleman who assisted me was very nice and helpful. He made sure to check that everything was correct and gave me extra time for the van so I wouldn't incur fees for an extra day. The van was in great condition and he moved it so I could exit easily. The office is sure something. Ummm maybe move the jeans thrown in the corner and de-junk. Certainly nicer than I expected from the outside.Heather B.
Customer did not leave a comment.Emily H.
Customer did not leave a comment.DELBERT D.
Fix parking lot.VICKI H.
Dirt parking lot was poorly maintained.Henry B.
Customer did not leave a comment.Rachel C.
Customer did not leave a comment.MARK P.
Customer did not leave a comment.LUKE B.
Great service. Will be going back next timeJagger H.
It was dirty inside and left dirt all over my mattress. One of the wheels lost air the whole trip and I had to keep stopping to fill it up.ANGELA E.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.CHELSIE S.
Customer did not leave a comment.ALONZO R.