Customer Reviews for Space City Self Storage
(U-Haul Neighborhood Dealer)

115 reviews

13123 Hiram Clarke Rd   Houston, TX 77045

(713) 436-1639

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed: 9 am - 2 pm
  • Thur-Sun: 9 am - 5 pm
Special Operating Hours
  • 9/29/2021: Closed
  • 10/11/2021 - 10/12/2021: Closed

Services at this Location:

Contact Us

(713) 436-1639

13123 Hiram Clarke Rd
Houston, TX 77045

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed: 9 am - 2 pm
  • Thur-Sun: 9 am - 5 pm
Special Operating Hours
  • 9/29/2021: Closed
  • 10/11/2021 - 10/12/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bladimir S. 
Rating:
1.0

Very unprofessional…I think her name was Victoria. Poor customer service all around. I will NEVER use their service again. This location is not friendly & almost seemed like a total scam. Got my move done which is all that matters but I will definitely be calling the corporate office to share my concerns.

TIFFINY B. 
Rating:
1.0

Charged for gas when I returned it with more than I received it with. Charged to clean out when it was already cleaned.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

LEAHJEAN D. 
Rating:
4.0

Customer did not leave a comment.

Ramond W. 
Rating:
5.0

Customer did not leave a comment.

ANGERLENE G. 
Rating:
5.0

It was quick and perfect, thanks Veronica 😊😊, she's awesome!

JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

RODNEY D. 
Rating:
5.0

Customer did not leave a comment.

LAPORSHA J. 
Rating:
4.0

Customer did not leave a comment.

ROHBY M. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

GUSTAVO C. 
Rating:
1.0

The lady In front was very rude the day of my arrival. I was 9 minutes early. I saw her walk out and lock the door, she had to go check the van after someone had dropped it off. I walked up to her as she was going to the van to ask her a simple question about this ERROR I saw on my U-Haul app as this Error I have never seen before, it said “this equipment wasn't assigned to me”. Okay no problem but I stopped her just to ask and she turns around with a face like uhhh you see I'm busy type of face. After that she said I'm checking the van, and as I was talking she kept talking over me and stopping me from just talking, I wasn't mean to her at all. I had no intention of having an argument of her being rude. She then says OKAY and walks back in the store WITHOUT checking the van. Sits in the office for 6 mins and walks out the other door and then checks the van. Don't know if she was messing with me or telling someone about the incident but I can not believe the way she handle her job. God bless her if she's going through something but I didnt deserve that. I will not come back to this location. Thank you

Jolynn C. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

JONTE L. 
Rating:
4.0

Yes, when i got the truck itwas not a full tank of gas and i returned it with a full tank only to be charged for two gallons and im very upset about it

LaVinia H. 
Rating:
5.0

Nothing

Stephen M. 
Rating:
5.0

Not a thing everything was great

BENJAMIN C. 
Rating:
5.0

Service was great! Check In/Check Out was quick and easy

KAREN R. 
Rating:
5.0

Becky is very friendly and helpful.

PHYLLIS R. 
Rating:
5.0

Customer did not leave a comment.

SABRINA ANNETTE H. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS ROCHELLE R. 
Rating:
5.0

Customer did not leave a comment.

Yasmine B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

They over charger us even tho we brought the truck back in time. Never again

PEDRO V. 
Rating:
1.0

Victoria was very rude. It was my first time ever getting a uhaul so I had a couple of questions and she was very rude and inpatient.

RENE O. 
Rating:
5.0

Customer did not leave a comment.

RODNEY DEWAYNE S. 
Rating:
5.0

Victoria is a gem! Love her! So helpful!

RICHARD W. 
Rating:
5.0

I left my car and house keys in the uhaul after I had locked it and out the key in the lock box. I did not realize it till after. Should be some kind of way for you to contact someone and have them assist you. I put them down when I was taking pictures like the closing on the app requsted.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Always a pleasant encounter

Delia C. 
Rating:
1.0

Very old truck and very bad costumer service

Ruban C. 
Rating:
2.0

Customer service wasn't professional. Uhaul Store employee/storage manager was very condescending . I would not recommend this location

JAYDA F. 
Rating:
5.0

The sales lady was excellent she helped me out and showed me what all I needed to do she's a good worker thank you again for your service.

GAYLE H. 
Rating:
1.0

The lady attendant has VERY, VERY, VERY Poor Customer Service!!! Also, PLEASE BE AWARE, IF YOU RETURN THE RENTED UHAUL AFTER BUSINESS OURS (even if it is within your allotted time/rented), YOU WILL BE CHARGED AN ADDITIONAL FEE YOU DO NOT GO ON LINE AND COMPLETE A RETURN FORM. I was charged an extra $40.00. I only rented a $19.99 truck for 24 hrs. I WAS NOT PLEASED AT ALL!!!

PLESHETTE D. 
Rating:
3.0

The truck share process was not clear the lock for the key was on the back of the truck which should have been stated in the instructions

Kimberly F. 
Rating:
5.0

Good professionalism, friendly, excellent customer service

AMANDA R. 
Rating:
3.0

The amount of gas was exactly the same yet I got charged extra for returning it with less gas...

Nicole K. 
Rating:
1.0

Terrible customer service the woman that lives on the property is old and short tempered she huffed and showed her piss poor attitude the entire time

DARLEEN H. 
Rating:
5.0

Service was excellent. Had no problems.

CHADRICK C. 
Rating:
5.0

Customer did not leave a comment.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

KRISHUNDA G. 
Rating:
4.0

Customer did not leave a comment.

CHARONDA W. 
Rating:
5.0

Ms Victoria was an excellent in U haul. I recommend this location to everyone because of the pads, boxes, dollies and clean U haul Vehicles.

Johnie H. 
Rating:
1.0

No one was available to help me when I called. I had problems with after hours check-in. I tried calling and lady was rude. Still have no resolution because customer care could not help me kept referring to location of drop off. Customer service left message for office to call .days have passed and still no call.

YOLANDA D. 
Rating:
3.0

The lady inside the store was rude at first then after I struggled for about 30 minutes trying to complete the mobile pick up she came and offered her help.

Tisha T. 
Rating:
4.0

Customer did not leave a comment.

MARCUS A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

henry M. 
Rating:
4.0

Customer did not leave a comment.

SIOBHON D. 
Rating:
2.0

Customer did not leave a comment.

Angelica Allen A. 
Rating:
4.0

Customer did not leave a comment.

Malika B. 
Rating:
5.0

Customer did not leave a comment.

Felecia T. 
Rating:
5.0

Customer did not leave a comment.

RAMON G. 
Rating:
5.0

Na

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Nothing you professional and courteous

LaVinia H. 
Rating:
5.0

I wish i could remember her name,anyway customer service was really amazing and very friendly lady.

JOSEPH C. 
Rating:
5.0

Awesome customer service

Delia C. 
Rating:
5.0

Customer did not leave a comment.

CHELSEY G. 
Rating:
1.0

I only have bad review because after I rent a uhaul here my debit card information was stolen and $200 dollars were stolen from my account. No one else got ahold of this information but the person who assisted me at this location. She even has a picture of my ID because i couldn't upload it on my phone so she uploaded it from her phone.. I have to cancel my account and file a report.

Renee H. 
Rating:
5.0

Customer did not leave a comment.

ERIKA E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
1.0

Thrives

Daudrey S. 
Rating:
1.0

The attendant was extremely rude and very unprofessional. I tried to ask her a question as the equipment I ordered was not in the van. She yelled, "we're closed" and proceeded to close the door in my face. I knocked on the door again and told her I don't know how the procedures goes but the equipment I ordered was not in the van and she didn't have to have an attitude with me as I don't want to be charged for something I don't have possession of. She became irate and yelled, "I can be rude. I can close the door in your face we have no one here to put the equipment on the truck that's why it's not on there" , and she slammed the door and walked away, once she saw my brother recording her.

Latonya A. 
Rating:
5.0

I like not having to deal with anyone but having to redo information that you already put in is time consuming and I guess it was a good thing I didn't have my old phone because I wouldn't have been able to take all those pictures. Thanks

Terrance T. 
Rating:
3.0

Person at the location when you call is not so friendly!!

tiajuan D. 
Rating:
4.0

quick service

Fellicia C. 
Rating:
5.0

Customer did not leave a comment.

Mioka M. 
Rating:
5.0

Customer did not leave a comment.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

Armond W. 
Rating:
5.0

ExcellentvCustomer service is what I received when I walked in the door. Victoria very courteous and knows her job well. She is what makes this U-Haul facilty successful. She is a great asset. The facility very well maintained and has everything needed for anyone moving. Thank you for.all you do.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Osacar G. 
Rating:
3.0

After reading this vehicle she told me my job is to clean it and bring it back in the same condition I didn't make it what does their job to clean his vehicle

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Aleia J. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Deicy P. 
Rating:
5.0

Y'all are excellent!

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline A. 
Rating:
5.0

Customer did not leave a comment.

Marcella J. 
Rating:
5.0

Nothing .. Ms. Victoriais is one of the best ladys that I have meet in a long time she was the best

Katherlene L. 
Rating:
5.0

Customer did not leave a comment.

Saundra O. 
Rating:
5.0

Customer did not leave a comment.

Danzill W. 
Rating:
5.0

Everything was great

Melissa J. 
Rating:
1.0

At the very least, have someone there with good customer service. I had to deal with a Loser that was totally out of place.

Maria R. 
Rating:
5.0

Online system is poor and needs some clarification. This particular U-Haul dealer was courteous and kind. Great location

Dylan D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

I wanna brag a little bit about how well Victoria took care of my needs. She went above and beyond the call of duties to make sure I received a good and fair rate. Thank you for your efforts. It is greatly appreciated.

stanley K. 
Rating:
5.0

Ask for Victoria, she have Good Customer Service Experience and Gets the Job Done

Pam H. 
Rating:
3.0

Customer did not leave a comment.

LAKEISHA T. 
Rating:
5.0

Customer did not leave a comment.

claudette J. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

No improvement needed!

Juanita B. 
Rating:
5.0

Customer did not leave a comment.

Shanda B. 
Rating:
5.0

Drop of location is excellant and staff was very helpful

Vinod K. 
Rating:
3.0

Customer did not leave a comment.

A’mari B. 
Rating:
5.0

Customer did not leave a comment.

LEMUEL M. 
No reviews have been submitted for this location.

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