Overall easy experience. Staff very helpful, friendly and knowledgeableElias S.
Customer Reviews for Space Place NW Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kyle M.
Location was fantastic, staff were super helpful and friendly. Only issues was with returning the truck, no fault on the location but had issues with the app uploading photos and in general.Brett D.
The staff were very pleasant, knowledgeable and helpful. It was enjoyable to rent a vehicle from this location. Jamie MacKayJames M.
Customer did not leave a comment.Zina P.
Great customer service. Go broncosAnthony W.
Customer did not leave a comment.Bill M.
Truck was very dirty on the outside and side windows and mirrors were dirty. It appeared they had tried to clean the side windows and mirrors but not a great job. When I got to our house to start the loading stuff I used window cleaner to clear them off as it was hard to see. The truck itself needed a wash as whoever had it before had driven on dirty roads or when there was snow / etc on roads. That had to have been a few days before our rental as it has been a while since there was dirty roads in our areaIan G.
Customer did not leave a comment.Lee-Ann H.
This family run business is excellent and they always answer the phone and will call you back to complete the request when you leave a message. Super polite and accommodating. Truck was very clean and fluids were full and tires were newer all seasons (safety is important). Would recommend this particular location to anyone. I don't normally look at reviews but I did this time and very glad I did. Thank you for the great service!Duane M.
Customer did not leave a comment.Heather S.
The customer service was excellent. Very helpful. The truck was in great shape and just the right size for what I needed.Gerald P.
10' unit has a front headlight not working, and the check engine light came on during our trip.Jason U.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Gerald R.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Fabio B.
Customer did not leave a comment.Brady S.
Good customer service and great price!David M.
Customer did not leave a comment.john C.
An awesome experience. Did an online pick up. Agent called the day before to go through steps involved, answer questions and make the process as smooth and trouble free as possible. Staff was friendly and helpful as always. There is a reason they have been voted Customer Choice Award winner 3 years running.Woody S.
Customer reps were awesome. Thanks.Aubrey G.
Customer did not leave a comment.Darren D.
Fix the head door on storage room for holding when is openJose M.
Staff are friendly and very helpful. If I move again, I would not hesitate to use moving trucks at this location.Glen K.
Friendly staff, very helpful and provide support by answering questions very well. I am pleased to provide business to those who work at this location.Glen K.
Customer service was lacking and the instructions not explained and confusing. General lack of organizational skills, took me 1 hour to get the Uhaul even though I had reservations. Would not remove the dolly and blankets when I asked, said â€œI have no where to put themâ€. Will never go back to this place again.MATT B.
Eileen was terrific!Frederick K.
The U-Haul representative was very helpful and nice!Edward W.
It was a very good experience.Leagh R.
I can't remember when was the last time I rented from Uhaul but this rental was a delight, right from my first phone enquiry through to a professionally handled pickup and a courteous drop off. Everything went so smoothly and the staff were all the best.David D.
Customer did not leave a comment.Wilhelm M.
Customer did not leave a comment.Pamela N.
Irene was very pleasant and helpful!norm S.
Customer did not leave a comment.james D.
parking lotJefferson I.
Engine light was on, when I called they said there was a problem with the sensor, just would have liked them to tell me ahead of time do I wasn't worried about it. Otherwise service was great, we used this location a month ago as well. If you need to rent a U Haul this is the place to go. Thanks.Lorraine H.
Amazing , such good staff and process was seamless and easy.Kelsey B.
Friendly, professional and effecientMehran I.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Aldo V.
The location was staffed by well-organized and friendly people.Brian H.
Staff were great.Daisy H.
Absolutely nothing Was the best uhaul experience everKELLY G.
nothing at this location, the bowness location it was the best I have ever had with uhaul, the staff are the friendliest people and love the little dog bailey, will highly recommend this location for sureChristine P.
The lady at the front desk was wonderful and extremely helpful and polite, the only thing is that the truck windshield was so dirty on both the inside and outside that we were having a hard time seeing while driving, there were lots of little splatters and stuff all over it, aside from that everything was great :)Roger S.
Customer did not leave a comment.Nathaniel D.
Excellent service. Customer service agent was very helpful, and the online booking and return APP worked satisfactorily.Stuart C.
Thank you for the friendly and professional counter staff!Andrea L.
Exceptional customer service; detailed, personal, attentive and fun!Lawrence K.
Customer did not leave a comment.Gregory W.
Fabulous customer serviceAldo V.
Amazing serviceMelanie C.
Amazing friendly Staff and well priced for the truck we got. I would highly recommend to others. Very simple and easy experience . thank you!Christa V.
Customer did not leave a comment.Steve S.
I came in with little hope of getting a truck. By the time i realised i needed one they were all spoken for. The lady looked through the system and was able to find a way to make it work. I wish i could name her specifically but i liked that she went above and beyond to help me out. And when i came to pick up and drop off all the staff i dealt with were great.Megan S.
Customer did not leave a comment.Emily M.
Customer did not leave a comment.Cassie C.
The guy who helped me was awesomeRylan N.
Customer did not leave a comment.Evangeline R.
Limited signage and parkingLinda M.
Customer did not leave a comment.Shana R.
Ongoing equipment check, ie, side mirrors being loose making lane changes almost impossible.Richard H.
I dont think there is anything that you can improve that I can see. I think you all are so friendly there,and I've never had a problem, so thank you so much.Tanya M.
The people I dealt with were professional and great to deal with.Mike K.
Clean and well maintained equipmentKeith D.
Mobile pickup and delivery was awesome and very easy to do! Definitely recommend this locationBrad K.
Corrected the mistake that was made, overall a great experience.Kirk L.
Staff very efficient and professional. They practice well the sanitary measures with the COVID-19 situation. Highly satisfied!GUILAUME M.
Almost every other UHaul experience I have had has been a little bit gross and mostly frustrating. Not this time! Eileen and the Space Place ia friendly and efficient. More UHaul dealers need to be like this.Luguen G.
Shannon was great! I called right before closing time to see if I could get the truck earlier and she was able to accommodate!Matthew K.
The man and woman were extremely helpful and friendly. I will definitely use this location from now on.Michelle M.
Customer did not leave a comment.David G.
Customer did not leave a comment.Jill M.
Friendly helpful staffChris T.
Customer did not leave a comment.Jeanette W.
Everything went smoothly, enjoyed the experienceCory G.
Customer did not leave a comment.Heather W.
Customer did not leave a comment.Chris V.
Customer did not leave a comment.Barry Z.
Customer did not leave a comment.ELSANOUSSI ALI E.
Keep everything the same - friendly and helpful service.Bruce M.
Customer did not leave a comment.Ryan C.
Friendly customer service and pick up /drop off both were very smoothAdnan A.
Great customer service I was trying to get into the lock-box and couldn't. I called in and it was great, problem fixed in 10 minutes and the lady on the phone was friendlysarah A.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.Jose V.
Customer did not leave a comment.Cameron W.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.michelle K.
Everyone at Space Place was very nice and accommodating. I would absolutely rent from them again in the future. However, I understand that U-Haul is an Arizona company, but if you are operating in cities that get snow and ice you must put winter tires on your vehicles! The truck was fishtailing everywhere, I was stuck on an incline for the longest time and almost had to get a tow, I think the tires were bald. This is unacceptable and a huge safety hazard!!Daniela E.
Absolutely nothing to improve. The lovely women that helped us out were extremely friendly and helpful. They were more than willing to answer any questions we had and made the experience easy overall.Kaylee B.
This group of individuals always go out of their way to make things workIAN M.
Staff is ExcellentCheryl A.
I don't know buddy everything was ok. YOU ARE THE BEST.Dorel - Andrei M.
The team here is always friendly and get it done right.Mark T.
Good place. Reliable.Josaia T.
Because of the Service but the tires were bald and the mirrors were terrible, hard to seeZina P.
Staff were great, vehicle did what it was supposed and no hidden charges or any surprises. Very happy.STEPHEN S.
customer service was exceptionalRyan R.