There was one person working inside and she admitted first hand she had no idea what she was doing. She had to call someone to walk her through the steps of checking out the uhaul which took a long time. We showed up at 3:10 for our 3:30 check out time. I got the keys around 3:40 once she got off the phone. When I returned the uhaul she again admitted she wasn't sure what the process was and she took the keys from me and said I was good to go.Tyler R.
Customer Reviews for Space Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wash the truck. I picked up from a storage business and the person working wasn't familiar with the u-haul software she was working with. I waited a long time to pick up the truck due to the lack of training.ABBY O.
Lady's at front desk were very VERY , respectful, knowledgeable, they were very quick to answer any questions I had, and they answered them right the first time, without second guessing. They explained my options as far as mileage prices, renting by the day,letting me know that buying insurance was the right choice for me, or just renting daily. I would definitely use again. I am remodeling my home, in a town 30 miles outside of Lawrence KS, and I will need to rent a truck again , over the next 5-6 months as I remodel ( I do not own a truck, and this location, for a uhaul is close to the store I am buying all my material to remodel) I will be renting again . ???? They made me feel very comfortable about doing my business with them!DARRELL M.
Customer did not leave a comment.Tim S.
The actual truck we ordered was not available. When we got there the truck was bigger than expected but it worked out ok. It would have been great to have been told that in case I needed another driver had I felt it was too big for me to feel comfortable driving it.Peggy J.
Space Place is great!Terry D.
Nothing to improve! Our 22-year-old son's first and only experience with U-Haul experience was perfect. Kudos to everyone at Space Place at 1201 E. 24th Street in Lawrence KS, and to Lisa at Corporate for helping to turn a personal crisis into a personal victory! Love U-Haul!!!CHERYL C.
Great woman at the facility!!!!! Real friendly!CARY K.
Nothing additional. The lady who prepared the contract was very friendly and professional. It was great not to have to wait in line and to have a place to leave my car while I was helping my daughter move.Don H.
Customer did not leave a comment.RANDY C.
Kind, professional, friendly, very accommodating ! Great experience!JUDY M.
i contracted a space for storage w amanda 5/31 at this location to go with drop off of truck. The space was not reserved, the owner here did not know of reservation and had no space open. we were supposed to get 1 mo free space w truck rental that did not happen we paid 90 for renting a 5x10 space for 3 days and paid again for truck rental and 6 x for moving help because of being defrauded for the apartment we rented in lawrence.DEBORAH B.
Customer did not leave a comment.TERESA B.
The service was excellent.MOMINA S.
Customer did not leave a comment.MARQUIS H.
Customer did not leave a comment.william N.
Customer did not leave a comment.RALPH P.
Customer did not leave a comment.KATHRYN S.
The truck was available when I got there, but not the additional items I had reserved online (i.e., furniture pads). I was told to try and find them at another location. Had I known this ahead of time, I would have reserved the truck and furniture pads elsewhere. I did not have time to drive around looking for furniture pads while paying mileage on the truck, so I went without. I was/am dissatisfied.RYAN R.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.DARREL P.
Customer did not leave a comment.Lindsay M.
Customer did not leave a comment.PHILIP J.
earlier pick up time--9am is a little lateKEN G.
Customer did not leave a comment.DIANE D.
THE RIDE WAS GREAT AND SMOOTH FOR A BIG TRUCK. I HAD NO PROBLEMS WITH THE EQUIPMENT. THANKS