Customer Reviews for Space Shop Self Storage 14th Street
(U-Haul Neighborhood Dealer)

290 reviews

151 14th St NW   Atlanta, GA 30318

(404) 752-7259

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 12 pm - 5 pm
  • Wed-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(404) 752-7259

151 14th St NW
Atlanta, GA 30318

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 12 pm - 5 pm
  • Wed-Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Sunshine was very helpful. She was a vast improvement over my more recent experiences at that location.

Bejamine G. 
Rating:
5.0

Mirror on truck was broken as well as picked truck up with only 1/4 tank of gas. More gas would be nice when you pick the truck up along with all the mirrors in working order. Truck also squealed loud from 55mph to 60mph. Sounded like a pulley was going bad.

ROBERT M. 
Rating:
3.0

They over charged me for gas after I had just out gas in the van prior to me dropping it off

Tajuanna B. 
Rating:
1.0

Was confirmed for a 6pm mobile pickup through website. Took Uber to pickup the van, only to find out when I got there and tried to start my rental with my phone that this location doesn't support mobile checkin, so wasted $20 in ubers for nothing. Customer service wasn't helpful either. Will not be using again

CHRISTOPHER H. 
Rating:
3.0

If you change a customer's reservation to another location, make sure to update pick-up time if needed. I showed up to my location at 8, my pick up time, only to learn that the location was not open until 10, which was frustrating. Uhaul should have changed my pickup time to 10 when it changed the location.

SEATON B. 
Rating:
5.0

The customer service representative were very informative and extremely professional and helpful. Thank you Katrina Hammond

KATRINA H. 
Rating:
2.0

Customer did not leave a comment.

ANEEQ Z. 
Rating:
3.0

Price changed from the previous check-in i completed online from $14.95 to $29.95 without explanation. Wiring of motorcycle hitch was bad, had to tap it together myself. No assistance or details on how to hitch the trailer.

Vanessa M. 
Rating:
5.0

Great service! Highly recommend this location

JOHN J. 
Rating:
1.0

The storage place told me to bring it back whenever. I tried to be kind to future bookings and bring the truck back early and the location charged a $20 night time fee. That is more than 30% of the overall charge. Truly a scam. If I knew this I would never bring it back at night. I would have just held the truck overnight like all the other people who are not using the truck. Don't rent from these folks at all. Not to mention the woman attendant had a terrible attitude. I work for a top 4 social media company and will be sure to express this across all my colleagues and my entire Atlanta network.

ALCIDESA JR H. 
Rating:
4.0

I was charged a higher mileage than I should have been

Mehdi M. 
Rating:
5.0

Customer did not leave a comment.

MARISA P. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Had to go to FIVE UHaul locations-took TWO HOURS-to get truck (one location), 6 dozen pads (another location) and an appliance dolly (third location)! Not a good experience at ALL!

SUSAN S. 
Rating:
3.0

There was a delay to my move because U-Haul allowed me to book an appt prior to 10am but the location did not start their U-Haul services until 10am.

REGINALD W. 
Rating:
5.0

No stress!

GREGG V. 
Rating:
1.0

I would like to file a complaint about my u-haul experience. I've sent an email to 776005_AFM@uhaul.com and called the local store but was told to call back during regular hours of operation. I did not have the trailer beyond the single date of rental. I have confirmation that I went through the return process on u-haul's website. I expect a call back from u-haul tomorrow (12/28/2021) to discuss. Thank you, Heather Schinabeck Mobile: 678-923-8053

ROBERT T. 
Rating:
2.0

The drop off went the three days on contract. The next day, they send me a mail with a day extra charge. Until today, I have not received a refund

Julio A. 
Rating:
4.0

Customer did not leave a comment.

TAMER A. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

I've seen cleaner U-Haul vehicles, but it was not that bad.

CHAUNCEY J. 
Rating:
5.0

Customer did not leave a comment.

ESROM H. 
Rating:
4.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Ensure that the vehicle is cleaned. Ours was full of trash and dirt that we had to clean out. Additionally the mileage was wrong and there was no way to correct it, which wasted nearly half an hour of our time. The staff was nice though.

RALF A. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
2.0

better attentive customer service, location had no hand trucks, no furniture covers nor dolly for any of their trucks. was overcharged and told theres nothing he can fo about it i need to call 1 800 go uhaul.

Wilmisa P. 
Rating:
1.0

Your online check in process is absolute trash and I'm currently waiting on a $300 over charge to be off my credit card.

BROOK B. 
Rating:
4.0

System problems or lack of knowledge prevented my reservation from being processed. Resulted in beyond reasonable wait time.

KEVIN O. 
Rating:
5.0

The woman who checked me out was really excellent. Great personality. So friendly. Over the top helpful.

JON V. 
Rating:
3.0

Customer did not leave a comment.

Andrew F. 
Rating:
1.0

Customer did not leave a comment.

KELVIN P. 
Rating:
5.0

Customer did not leave a comment.

NIA L. 
Rating:
4.0

The truck didn't have a ramp and that wasn't mentioned to me, I moved a lot of furniture so that info would've been helpful

WILLIAM B. 
Rating:
4.0

My original reservation was order # 25589251 for the location 3947 Peachtree Rd NE, Atlanta, GA 30319. I was called by a rep who guaranteed a truck for my chosen time slot on Saturday at 10am. I show up on time and start going through the online process to pick up my truck. I go into the store to get my mattress covers that I already payed for and the key. The woman working tells me she can't find my mattress cover order and that she can't let me have the truck because it's out of town only. How can uhaul schedule me a truck that is out of town only! I had to cancel my reservation and set up one for another store, which is the location asked about above. This first location was horrible and was completely unhelpful in figuring out my mattress covers and I had to use another location to get it canceled and buy new ones. What's the point of buying anything in advanced if I no one can find my order or provide it to me. Overall I would never recommend anyone use uhaul's reservation serves or buy any moving supplies. I would highly recommend that if anyone has another moving truck option they take it because customer service has been terrible throughout this whole process.

PAIGE Y. 
Rating:
1.0

I only used 1.7 miles and they charged me for 5 gallons of gas money…..

yiming Z. 
Rating:
4.0

Customer did not leave a comment.

ANDREW K. 
Rating:
1.0

Inappropriate fees were added on.

CARSON W. 
Rating:
5.0

The fuel bar wasn't highlighted on the key like indicated and the app didn't let me know how much fuel I needed to fill up to until I was returning, had to guess when filling up.

Burak O. 
Rating:
1.0

I was charged for equipment and gas despite not being able to rent said equipment because it wasn't available and despite filling it up to the level it was at.

Shyann G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE W. 
Rating:
5.0

Have furniture pads. My furniture took a beating moving and not having them.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
4.0

Was not happy that my reservation was moved from the location I reserved the truck - closest to me- to a further location, especially when I was paying for additional mileage. Also, be careful of "bait and switch" I was told there would be no mileage charge when I first called to inquire about a truck rental, then told there would only be linked miles allowed when I actually made the reservation. Cost me an extra $88.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

Thad P. 
Rating:
5.0

The customer service is over the top!!! Keep the same people

LAMAR B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

EMMA S. 
Rating:
5.0

Customer did not leave a comment.

DOROTHEA R. 
Rating:
3.0

Clean the trucks. Have customer service folks treat customers nicely. Don't switch locations/days on customers.

Eddie C. 
Rating:
1.0

Customer did not leave a comment.

Nicole W. 
Rating:
1.0

Customer did not leave a comment.

JAMIE W. 
Rating:
5.0

Customer did not leave a comment.

LAUREN S. 
Rating:
3.0

Make sure the odomoter is correct. Stop letting people reserve dolleys that aren't actually available. Your supply and demand planning is not accurate.

David Z. 
Rating:
3.0

No masks on the people working Made an appt for 9 and it only let you pick it up at 10 Dents scratches, broken leather in the seats, not fully cleaned

SARAH M. 
Rating:
1.0

Checking the truck in was terrible. Taking pictures, etc. I got charged extra because I got there after they closed. Didn't send me a notice for a month, etc. Terrible experience.

Erik B. 
Rating:
5.0

Thank you to Sunshine!

JUAQUIN A. 
Rating:
2.0

There appear to be disconnect between share storage and uhaul

DONALD W. 
Rating:
5.0

Everyone there was extremely professional and helpful. Made my drop off very easy and fast 10/10

LAUREN J. 
Rating:
1.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

NATHAN H. 
Rating:
1.0

Several mistakes happened and I was promised concessions because of this which they didn't follow through with nor did they respond to my email.

Kisha J. 
Rating:
1.0

Will never use again. My truck was not available. I was not credited and it was a 2 day nightmare.

SHANTAE B. 
Rating:
5.0

Keep on doing what your doing! Staff and customer service, friendly, informative, professional! Thank you for an EXCELLENT EXPERIENCE!!!!

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

EMMA S. 
Rating:
4.0

Customer did not leave a comment.

FLOYD S. 
Rating:
2.0

The air conditioning was in disrepair and this is Atlanta. Working air conditioning is a necessity. My blankets were not in the truck so I would like a refund for that charge. The authorization process was too long and convoluted.

Travis T. 
Rating:
1.0

I've been incorrectly charged for damage to a vehicle. The vehicle was dirty on the inside and wasn't cleaned before being provided to me, and the vehicle was given to me on a half tank of gas and I was instructed the gas tank was full.

BRITTANY D. 
Rating:
1.0

Ordered a 20 ft. but was downgraded to a 15 ft. requiring multiple trips to move. Gas gauge was broken on the truck and was left with 15 miles to empty of gas. Staff was reluctant to do their job (i.e. provide ordered equipment, update reservation, etc.) Not a good experience at all.

MATTHEW L. 
Rating:
5.0

The staff were excellent and gracious, 5 stars to the ppl working. The truck we received was a disgrace: less than 1/8 gas in tank on arrival (such a pain! We had to get gas almost immediately!) which was annoying, tons of broken glass in the back, and the chassis of the truck must have been bent bc it rode with the butt of the truck to the right - not safe at all. That truck probably needs serious repair work, and it was hard to drive. I was incredibly disappointed and unhappy with the vehicle. I have photos and videos if you want proof/evidence. There was also some confusion with the gas level bc my agreement said I had to bring it back 1/4 full or I would be charged $30, but I was given a truck with less than 1/8 full tank. The staff sorted that for me, but even they seemed a little confused about why it was like that. The location was convenient and clean, but overall the experience was awful, with the exception of the lovely staff.

ANNA V. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

BRET P. 
Rating:
1.0

They are scammers that would steal your money

RUQUAYAH B. 
Rating:
4.0

#1. Tell customer Sunday hours of operation, especially when truck was reserved for 8:30 am Sunday and facility doesn't even open until 10 am! #2. I had to place call myself to find which facility would have truck I signed up for. Received NO call placed by UHaul. #3. Let customer know that drop-off location has no one at site to take truck back!

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Ching-Chi T. 
Rating:
4.0

Customer did not leave a comment.

LAMAR V. 
Rating:
4.0

The reason I would not recommend this location is because I scheduled a self check in pickup, but had to wait 2 hours for the location to open up instead. I was told that the location did not do self check in prior to their opening time, despite your website confirming otherwise. This caused me to pay extra to my movers due to the delay.

GERI G. 
Rating:
2.0

Why do you charge me TWICE ? I booked for 4 hours and by the time we had a little chat it was 5 minutes late. If I would have booked 5 hours, it would have been the same price. That's clearly a rip off - pretend to be friendly and that this - really disappointing !!

Stephan J. 
Rating:
4.0

The return process was more difficult to be honest because the link would not open and I couldn't "return the truck" on it. Everything else was super simple and easy. Staff working there were awesome too.

ALANA T. 
Rating:
5.0

Customer did not leave a comment.

Giancarlo P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN V. 
Rating:
3.0

Most of their staff there is extremely rude and more concerned about what their friends did over the weekend than actually helping customers.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Diamond D. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Jade C. 
Rating:
4.0

Customer did not leave a comment.

CHARLIE R. 
Rating:
1.0

The location did not have any of the moving equipment that I requested (hand truck, dolly and mats) and the car's driver side door did not close. I was unable to move everything I wanted to without the equipment that I reserved. Will not use Uhaul again. Awful experience.

BRENNAN T. 
Rating:
3.0

The box was not clean. Also there is a suspension problem with this truck. When you go over sloped roads you hear popping coming from underneath the truck.

REGINALD G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CHIBUZO N. 
Rating:
2.0

The lady I spoke with over the phone and in person must have woke up that morning saying, “I'm going to be difficult and unhelpful at every opportunity can can.” It took another individual who's name I think is Cameron to step in and provide me with the assistance I needed. I rent vans often for work and this location use to be my place of choice, because of its excellent customer service. If a van wasn't available at this I would either select another day or just not rent at all. All that has changed. It's become unnecessary obstreperous.

Benjamin G. 
Rating:
5.0

The self storage folks were amazing. As for Uhaul, we will NEVER be using them again.

ANDREW C. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
1.0

This location was poorly managed and had terrible customer service. They did not have the hand truck, furniture dolly, or blankets that I had reserved. Instead, they gave me a single blanket and an appliance dolly but incorrectly charged me for the original two pieces of equipment. The truck was filthy when I picked it up. I personally removed the previous user's coffee and water from the cup holder and had to sweep out their dorito crumbs. The truck had only 1/4 tank of gas upon pickup, so I had to go fill the tank before I could start loading the truck. When I asked how I could acquire more blankets, the rep informed me that I could “drive to another location in town.” When I asked him to correct my statement, he said he would and then did not, so I had to call customer service and wait on hold for more than 30 minutes to get it noted on my file correctly. Please do not book through this location if you want a smooth move or expect your moving add-ons to be available with you equipment.

Kelsey W. 
No reviews have been submitted for this location.

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