Customer Reviews for Space Shop Self Storage 14th Street
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very nice location and easily accessible

Rating:

4.0

the employee(Xavier?) had a great attitude and went out of his way to help with a specific request.

Rating:

1.0

I got extra changed on safeMove without noticing

Rating:

2.0

It’s not climate controlled instead kept at 80-90 degrees which makes loading and unloading that much harder

Rating:

5.0

The fuel gage was defective, not properly indicating the right level of gas. I put in gas and it went up by 4 miles only.

Rating:

3.0

When I entered the vehicle, there was a bag with a half-eaten rotisserie chicken in a bag, peanut shells and a nasty T-shirt. The passenger window was down, the floor was wet and there was additional trash strewn about the cabin. The cargo area was full of glass and it leaked, even though it rained only slightly, and ruined a couch cushion. When I returned the vehicle, the person at the desk said there was nothing he could do about. He argued with me and was not apologetic in the least. I would give this rental a negative rating if possible.

Rating:

4.0

My only issue was not with the location and staff, it was the checkout system. The drop off location that I initially selected and was on my paperwork was changed via text. I went to the location I originally chose and it was very difficult to get that corrected via the UHaul customer service call line. Caused me to wait an hour our so until corrected.

Rating:

2.0

unfriendly staff, rushed and incomplete instructions, equipment was good, would recommend different location

Rating:

5.0

Staff was great and friendly, thanks for a smooth process

Rating:

3.0

The location is fine but U-Haul continues to push and add-on their insurance coverage. I didn’t put it on my reservation but it still got added. I’ve asked for it to be removed. We’ll see??

Rating:

5.0

Xavier was very helpful.

Rating:

5.0

Fast and friendly

Rating:

5.0

I requested to drop the rental off near my home when I reserved the rental. A return close to my home was approved, then I was told I had to return to the pickup location, which was quite the inconvenience

Rating:

5.0

Notify customer of the charge when paying with credit card, not just charge card with out notice

Rating:

4.0

New truck was super nice.

Rating:

1.0

They did not have the dollies or furniture blankets that reserved. Terrible experience. This put us in a really bad spot with the movers and we had to go rent some from somewhere else for 4x the price. I will be looking into renting from other options before i return to U-Haul next time.

Rating:

5.0

The staff was exceptional.

Rating:

3.0

Worker at front desk did not allow me to return the truck to him and said I had to use my phone even though my phone was dead.

Rating:

2.0

Actually having the equipment available that was requested to be rented.

Rating:

3.0

thank goodness for the kind guys who work there because otherwise this place we get a zero. it is so frustrating for customer & them bc you rent blankets or equipment on your reservation & you arrive day of your move & they don’t have them NOT their fault U-HAUL does not follow thru & the guys get the wrath of the customer YOU CANT EXPECT THEM TO SUCCEED IF YOU DONT SET THEM UP FOR SUCCESS! pay attention to the reservations SUPPLY YOUR STORE!

Rating:

5.0

Was a great experience and I can honestly say we had no issues of any kind. This was the 2nd time we've used this location. Uhaul was clean and ran well. The gentleman behind the counter name escapes but he was very professional and got us out the door in minutes. Would definitely recommend this location to friends and family. Thanks again

Rating:

5.0

Service was great. The U-Haul app seemed to be my main issue as it was not working properly and caused delays in picking up and dropping off truck. The staff were kind and helpful.

Rating:

1.0

You are dishonest. I returned the truck and trailer on time, yet you charged me for an extra day—$30. It's dishonest.

Rating:

1.0

I rent weekly from U-Haul. Typically it’s from the same 2 locations. This time I rented from 14th St. It was a horrible experience. The agent - Jamall (I believe) acted as if he dint want to work, had an attitude, and was dismissive. When give the keys to the truck, I asked about the trucks location. He mumbled something and pointed. I didn’t understand so I asked again. He was rude about the directions. Once I got outside the truck that I had keys for was blocked by other trucks, which meant that I had to go back inside. It took an additional 20 minutes to get the truck. Once inside the truck it smelled badly of cigarettes. When I started driving the truck it was rocky like it was going to fall over. I wanted to go back and switch the truck out but didn’t because I did not care to interact with that specific staff member again! Upon returning the vehicle today, I received the truck with 1/4 tank of gas - none do the trucks had any gas btw. I returned the truck with a 1/4 tank of gas but was charge a refueling fee. Now I have to go through a dispute process!! DO NOT RENT FROM THIS LOCATION!!!!! Take the time to somewhere else.

Rating:

1.0

I was given a truck that didn’t work at first. Then I was given a dirty truck that had items in the back and front of the truck. The issues with the trucks spilled into my reservation time and I only rented to move 1 mattress so I just put my 1 item on top of what was already in the truck and brought the truck back exactly how it was given to me. When I brought the truck back, Jamall charged me a cleaning fee and other fees for whoever had the truck before me and completely lied saying they cleaned the truck before hand. I will not be paying for the last persons mess and also the negligence of the employees who did not run through the truck before renting it to me.

Rating:

5.0

Best UHaul experience, thanks for the great service

Rating:

3.0

There was trash in the front on the floor next to the driver's seat. The truck overall was not clean!

Rating:

5.0

No improvement needed.

Rating:

5.0

Jamall was an excellent team member again thank you all for making my experience great.

Rating:

3.0

We booked 10’ truck but people at this location declined to give it to us saying that 10’ are only for local rental and if we are planning to return in Alpharetta as per reservation we need to take 15’ truck. That truck was too big for us but we had no choice.

Rating:

2.0

Rude & inattentive customer service. Truck parked poorly, thus difficult to access. Smelled like smoke snd full of trash. Dolly unsecured in trailer. Truck functioned, thanks.

Rating:

5.0

Jey and Xavier are great. Xavier handled my inqury via phone and Jey checked me out. Both were pleasant and answered any question or concern I had. Truck was in good shape and clean. I will go back here for any future rental needs in Atlanta.

Rating:

2.0

Impersonal and uninviting interaction.

Rating:

4.0

Mistakes were made but was all handled quickly and efficiently. I am very satisfied with my overall exoperience.

Rating:

5.0

They were great!

Rating:

3.0

I booked my truck rental for 5/2/26 at 9:00am (due to the 9:00am showing as an available time slot for booking). However, the location did not open until 10:00am. So once I arrived the store rep stated they could not book anything until 10:00am. This caused a lot of confusion and delayed my move. This was inconvenient and according to the store rep, U-HAUL refuses to update the website.

Rating:

1.0

Got there at 9am to use my app. It did not work - had to redo my reservation at noon and then when I got there at noon, no one acknowledge their mistake. None of them. The app doesn’t work anyway picked up the truck returned it. They told me to use the app to check to return. It didn’t work at all finally had to sit there. Check me out in person. Why have a app if you can’t even use

Rating:

5.0

Jey was a life saver. He helped me out immensely. U-haul as a company completely FUCKED me with the reservation and remote unlock. Zero stars for U-Haul. 5 stars for Jey.

Rating:

5.0

Easy and convenient. Thank you.

Rating:

5.0

The onsite agents were very nice and patient with us as we tried to figure out what we needed.

Rating:

1.0

Staff was not pleasant at all ~ and the oldest guy out of the three that were working was very rude ( Jamel )

Rating:

5.0

Sweep out the back of the truck before renting.

Rating:

3.0

1- when pick up the fuel tank was way less than half but on the email receipt show half, I have to fill full half. 1- pick up on Saturday around 10:30am and drop off the key in the box Sunday at 5:30pm but got charged for three full days.Why ?

Rating:

2.0

Given wrong information about making a i was given wrong information for resevation for a later Saturday reservation and Was given the wrong information about QR code for return, it didn't work . Customer service is lacking from the men not the woman. Wouldn't use this location again although a few blocks from me

Rating:

2.0

Overcharged will never use again

Rating:

2.0

Better customer service and cleaned equipment. Truck was absolutely filthy. Windshield was dirty and the passenger window had coffee all over it. We had to sweep the back of the truck out before we started.The truck had no gas in it. I had to get gas first thing.

Rating:

5.0

Yes I will

Rating:

1.0

I was not charged the proper amount even after contacting customer service.

Rating:

2.0

The 1st experience with Xavier at this location was fantastic. Xavier was five star. The 2nd experience with Jamal was terrible. He acted as though he couldn’t care less about customer. I reserved a dolly and 4 wheeled furniture mover in my reservation. There was a dolly but it was given to another customer that was a couple people back in line waiting who did not reserve dolly and there was no furniture mover at all while I was already at the desk checking in. Jamal blew it off. He essentially said - you want the truck or not… Never made eye contact nor did he say thank you. He was unfriendly, unhelpful, and just unprofessional period. He just overall did not care. They should do themselves a favor and keep him away from customers.

Rating:

5.0

thank goodness i stopped The day before to check on everything because I had rented blankets and moving dollies and the guy at the desk told me oh don’t count on those they’re never here and I said why do you make the reservation for them and he said you just can’t count on it theyre never here, could’ve been a huge problem for my move and I would’ve only found out about it on the moving day so I imagine a lot of customers don’t find it out until the moving day and are irate this needs to be fixed

Rating:

4.0

The initial 15 foot truck needs a new transmission and is unsafe for the roads. Perhaps lowering your maintenance standards could save more dollars by practicing preventative as opposed to replacement of parts.

Rating:

1.0

The clerk added safe move insurance without my consent or knowledge. Still waiting on my refund

Rating:

5.0

Xavier was fantastic. He was professional, helpful, and customer focused. The truck was ready, clean, and easy process

Rating:

2.0

Very confusing

Rating:

2.0

There’s so much more to the story. I spoke to your customer service and was expecting a call back, but that never happened either. I had one bad experience after another during this entire reservation process, but I don’t believe anybody cares at U-Haul because I have made it known at multiple locations and I called the customer service line and was expecting a call back. You guys told me that you record every call so that you could improve your service but apparently you don’t listen to the calls. How disappointing. If you want to give me a call, my name is Tim . My phone number is area code [redacted].

Rating:

2.0

The truck was mostly clean, but it smelled like someone smoked a whole carton of cigarettes in it. Also, the inside handle on the driver door was filled with a liquid. Presumably (hopefully) it was water but it’s pretty disgusting when you try to close the door and your fingers get wet. Also, the guys working behind the desk weren’t exactly eager to help. Their system was down and app wasn’t letting me pick up the car. They seemed like they couldn’t really be bothered. Wound up calling the 800 number. Lastly, the moving pads I ordered weeks ago weren’t in the truck and they claimed they didn’t have any.

Rating:

4.0

App for return is frustrating.