Customer Reviews for Space Shop Self Storage 14th Street
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy pick up and drop off! No problems with the vehicle.

Rating:

5.0

Very professional and supportive staff

Rating:

5.0

The agent was very professional and knowledgeable

Rating:

5.0

This is the second time I reserved dollys with my truck rental and they were not available at the time I picked up my truck.

Rating:

5.0

The customer service was amazing and it was such an easy process!

Rating:

5.0

Easy to turn in truck after hours.

Rating:

4.0

Everything was self-service and inaccurate fuel level reported after return

Rating:

5.0

Excellent service...Such great personalities. The women were such a pleasure to work with. Very nice facility. I would definitely suggest a jack of some sort to help lift the tongues of the trailers. Those things are heavy and a jack sure would help the women not have to strain so much to hook up a trailer. I am a woman as well and it was tough for myself and one of the women to pick up the tongue and place it on the ball of the truck.

Rating:

3.0

Shorter line. Have reserved equipment available. Clean the truck.

Rating:

1.0

I normally don't leave reviews but this was a terrible experience. I made an appointment in advance to pick up the uhual at 10:00. Due to the line and lack of basic logistics I didn't get the uhual until 10:50 am. Everyone was informed in line the dollies we preselected were not available... why even bother having people book in advance? Staff was doing their best but kept blaming the line on how busy the weekend was. It's Atlanta, a major city... there should be better communication and planning for logistics or don't ask people to book in advance.

Rating:

1.0

I’m extremely disappointed with U-Haul's online system. While I appreciate the effort to make rentals available online, the website is far from user-friendly. The rental process is overly complicated and takes longer than it did when dealing with staff directly. Returning the vehicle was a nightmare, taking me 20 minutes just to understand the process and take unnecessary photos required by the system. It's clear that the website designer didn't think through the user experience. This is the worst website I've ever encountered, and the process of renting a vehicle for moving is unnecessarily convoluted. In comparison, renting cars is a breeze. I will never recommend U-Haul to a friend and believe that the company's monopoly on the moving vehicle business has led to complacency and a subpar online experience. The new online process is a disaster, and I regret using this company. The return process alone wasted 20 minutes of my time, and getting a vehicle is equally complicated. Overall, I'm thoroughly disappointed with U-Haul.

Rating:

5.0

the help behind the desk was extremely professional and accommodating and friendly

Rating:

4.0

Waited 1 hour for our reservation. Not what we needed on a busy moving day. The manager was doing the best she could, but it appears on a normal Sunday it would be busy because the place doesn't open until noon. The truck was "clean" but it clearly hadn't been washed for some time.

Rating:

4.0

Self check-in for the truck is VERY time consuming. Faster for someone to just look and check in truck. Took me 30 minutes to check-in. Person was not willing to check-in and force me to try self check-in.

Rating:

3.0

the staff at pickup were helpful and friendly. But when i arrived to return the vehicle, I walked in and said as much. Neither employee was engaged in another activity, one of them simply pointed to a card taped to the counter and said "you need to scan the code". When i replied that i had left my phone in the car, they just blankly looked at me, not offering an alternate solution or explanation as to why it might be good for me to retrieve my phone ("if you don't mind grabbing your phone, this will get you on your way much faster" or "Ok, we'll take care of it on our computer", etc.). The truck had some mechanical issues - a bad tire that had to be replaced (handled quickly by U-Haul assistance), a questionable transmission, and a drivers side window that was very difficult to lower/raise with the hand crank.

Rating:

4.0

The facility itself was good but how uhual managed me was unacceptable and caused a lot of issues for me making my day longer and more costly then anticipated

Rating:

2.0

My truck was not available since the customer before me did not return the truck by the scheduled time. This caused an inconvenience for me.

Rating:

5.0

Pickup and check in were easy. Only complaint would be that truck only had 1/4 tank of gas

Rating:

3.0

I noticed a discrepancy between the online and in-store prices at U-Haul. The online prices were significantly lower, but when I visited the store to ask questions, the prices doubled. Additionally, when I returned my key, the system did not record the correct time. One aspect I appreciated was the flexibility to return the rented truck at any time before the due date. The mobile check-in process was OK, but I still had to go inside the store, suggesting that the app could benefit from an update. The truck I rented performed well, but it was not clean, both inside and out. I believe cleanliness should be a priority for a better customer experience.

Rating:

5.0

Excellent service! Very friendly staff.

Rating:

5.0

The workers there were extremely professional and courteous

Rating:

1.0

My experience with Uhaul was bad. The moving helpers I ordered through Uhaul platform (Movinghelp.com) didn't show up. That make my moving delayed 1 day. In spite of hassles for me to find replacement in a very short time, Uhaul also me 1 extra day although we agreed on phone to return the truck 1 day late for free. Since it's been returned after hour through drop off service, I had no way to argue the issue with the store personnel. I had to pay first on the machine (thought would get refund later). Called customer service but Uhaul refused to refund. Weird thing is, Uhaul customer service decision was made by drop off store and district manager but not the customer service at corprate level. And the refuse reason was the Movinghelp.com is different from Uhaul and I should addressed the issue with them. Then why you put it on your platform with all the steps of renting a truck? Miss leading information and bad services!

Rating:

4.0

I like the Staff They remembered my name

Rating:

4.0

Thanking the Staff Team for being Understanding about my situation! They also made my 😂🤣 day by making their job Fun while I watched on! A lady Staff and the 2 gentleman Staff competed to unlocked an equipment! She had unlocked it and the guys couldn't believe it! A Great Day!

Rating:

5.0

not sure did not interact with anyone the location was closed when I dropped off the truck. But the did get it processed and checked in the very next morning. Very thankful for that quick turn around.

Rating:

5.0

Patrice helped me yesterday and she was great! All the staff had good customer service!

Rating:

2.0

Add knowledgeable staff to check folks in and out quickly, like it always was before.

Rating:

1.0

We requested help from the front desk lady at the drop-off time and she said she would turn the truck in for us. Despite her confirming she had all she needed to check the truck back in, the truck was not checked in and I was about to receive a late fee due to her incompetence. I ended up going back to the drop-off location to make sure the truck was checked in correctly and the key was right where the associate had left it, but the truck still not turned in 24 hours later. Disappointing.

Rating:

2.0

There was only one person working. Also, the truck was not clean, and it had some damage that wasn't previously reported. I took pictures that proved it wasn't me, but I would have expected better service overall.

Rating:

3.0

We had an accidental drop and I could sentyebtruck still on the lot and they would let me drop it at the other location and I was charged $200. So ridiculous and really unhelpful and antithetical to a less expensive moving option.

Rating:

2.0

Nothing additional I ordered was available this Monday. No moving blankets, no extra dolley. All tv boxes were sold except one size . The truck was buried behind another one that had to be moved, nothing was ready.

Rating:

5.0

Muito fácil de alugar e de entregar, amei minha experiência

Rating:

5.0

Latoya and Jerom I think were their names if I remember correctly, but they were awesome and made our experience seamless. Great customer service! I will be going to this location anytime I need a U-Haul.

Rating:

5.0

The cab of the truck was dirty i.e. had water bottle left in it, the passenger side door window had hand smudges on it, and there were other debris on the floor.

Rating:

2.0

The staff refused to check my car in they told me I had to use the app. Lazy and not helpful at all. There three people just sitting there doing nothing but looking at their phones when I arrived.

Rating:

2.0

They did not tell me where to pick up the dolly I order... I had no dolly when moving. They said they would be there until 6PM - they left at 5PM I was not going to be bCk there until after my drop off time, and I called and called, no on answered 'multiple times durring business hours. The truck I received had major scratching on both sides - not shown in pictures from previous driver.

Rating:

1.0

Waited an hour in the office which made me late on my moving day, eneded up having to keep the truck an additional day. And I have still yet to receive my $100 hold back on to my card and it’s been days since I have returned the truck in good condition. I was told it would immediately return to my card.

Rating:

3.0

I've rented from the location previously and the QR code for returning the truck never works. The Geo location is faulty. During peak times the wait for service is extra long and everyone needing service, including getting into storage units has to stand in line. On Saturday 1/6/24, I waited for over an hour to check out the truck I reserved. I would recommend this location with the caveat that someone checks in or out in the middle of the day instead of when the office opens or closes.

Rating:

3.0

The personnel at the safe storage facility were very good.

Rating:

3.0

Besides the truck, I attempted to reserve a regular dolly, two furniture dollys, and a set of furniture pads... They had NONE of this additional stuff when I arrived to pick up the truck (12 days after making the reservation). This made our move MUCH more difficult than it would have been with that stuff... Other than that, it was fine.

Rating:

5.0

Extremely helpful in all aspects of the drop-off.

Rating:

5.0

I had a lease discrepancy today after I book my uhaul. I didn't drive or take the truck anywhere today. Got charged $66.11 because we had to put 1 mile on the truck so I could check it back in. Is that normal?

Rating:

1.0

To say the customer service here was poor would be kind. The first truck assigned to me smelled like a homeless person was dwelling in it. The second one had someone's clothing on the dashboard. The third truck which I felt forced to take because I needed to get a job done smelled and was not cleaned. The representative stated the 26' trucks are parked in an unmonitored area and are easily accessed by the homeless. When I returned the vehicle to the location, I got into a small fender bender with another Uhaul vehicle. The staff did not bother to check on me or the other driver, nor did the answer any questions when asked for assistance with reporting the accident. A less than satisfactory way to handle business. Uhaul should seriously consider not using this location / business to represent their company unless they would like to continue to allow their vehicles to be susceptible to homeless people and to have staff that does not uphold the reputation of the brand well.

Rating:

3.0

Windshield wipers fell off when I needed them. Had to stop and try to fix then drive I rain with no wipers

Rating:

1.0

Horrible customer service. We got there 15 minutes early and didn't tell us to finalize the process on the app until it officially hit 10am. The app was apparently the only means to complete the check out which was very faulty and lots of very competent people took at least 15-30 minutes to get the app to work after the rep said we had to turn off multiple settings that was never prompted on the app off our phones in order for it to "work". They didn't have the covers I requested so they took down my name and said they would remove the charge. So we didn't get our vehicle for at least 30 minutes from the originally scheduled time. Upon return of the vehicle at the scheduled return time even though we didn't get our truck at the right start time the app just kept going blank. The woman there since the morning said just email this email and it can be completed that way. When I finally get a u-haul invoice, they charged me for for an after close return and never removed charge for the blankets I never received! The lack of professional and process coupled by glitchy technology made sure I would stick to other rental services going forward. I've emailed back about the charges and have heard NOTHING back.

Rating:

2.0

Incredibly slow process to rent a vehicle. Having to use the QR code AND having to see someone is pointless. Get an ID scanner and let the employee verify it. Everyone had trouble with the app while I was there.

Rating:

4.0

I had trouble with the checkout process because it would not recognize my device or location. Another customer present had to help me. Not something you want to deal with after a long day of moving.

Rating:

2.0

I was overcharged by $100 by the app saying that i did not return the truck with equivalent gas amount. Which i did. I now need a refund

Rating:

3.0

First time using u-haul so don’t know what “average” is. If you asked me to rate it out of 5 I would give it 4/5. 1 star off for not having any pads or dolleys

Rating:

1.0

This location doesn’t follow direction or check msg regarding rental equipment updates

Rating:

3.0

Why did you charge my card again ? I fill the tank well above what was in there.

Rating:

1.0

I was charged twice

Rating:

5.0

The checkout procedure is too reliant in the customer. All those photos that need to be taken should be on the company to do, not the customer.

Rating:

3.0

Location associate rude

Rating:

5.0

The truck was very new and clean. The staff was very helpful when I called in advance with questions. The website should mention that the facility is open from 11-1 on Sunday rather than Closed.

Rating:

5.0

There is nothing to recommend except to praise that the people who work there are very friendly

Rating:

1.0

Just horrible.