No improvement. Excellent service.
LYNN B
Customer Reviews for Space Shop Self Storage Greenville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a pleasant experience! *****
Wanda TThe person who took the reservation didn’t ask if I needed blankets. I assumed wrongly that there would be some blankets in the truck but when we got to out destination we found there weren’t any. Luckily we weren’t far from the pick up location and they said we could take as many as we needed. Thank you!
Lisa GAlways a pleasure doing business here!
Wanda TVery helpful and gracious!
Steve aAs I stated above, once again ON ONE was at this location to talk to. I had to call a corporate U Haul number to make sure it was OK to leave truck. Very difficult to do business with U Haul. Next time I will at least check with one of U Haul's competitors.
James CKeep the equipment that have been reserved. I reserved a dolly that they didn’t have when I went to pick up the equipment.
Roger MAlways great when I rent from this location
Wanda TDropped off late at night. I returned the truck easily and left the keys for the truck in the designated lock box near the entrance.
Thomas TSatisfied
harold wThe woman at the customer service desk was very helpful, kind & courteous. Great customer service!
Matthew RNot sure, but I did want to say the the nice, young lady who rented me the truck was very kind, pleasant to deal with I certainly would rent from this location once again. Thank you for your help, patience and understanding.
CRAIG HWoodruff Road drop-off couldn’t have been easier!
Joy AU-Haul drop off location was difficult to find. The location itself did not have any exterior signs that identified itself as a U-Haul drop off.
Chris HI forgot to mention that the passenger side view mirror was broken. We didn't realize it until we got on the road.This is a hazard and needs to be repaired.
Thomas HI reserved a truck for Tuesday morning through Tuesday afternoon with virtual pickup. This location called me on Monday and said I had to pick up the truck on Monday afternoon and could not return it until Wednesday. They said I wuld still be charged for only one day because the truck could not be returned on the holiday. Then I was charged for two days and the location could not help me to correct it - directing me to contact the 1-800 number instead. The truck was is great shape and the representative at the storage shop was nice. There appeared to be a good selection of trucks available.
Richard FThe location had to change our early morning truck pickup time due to space constraints at their location. It should not be an option to book early if the site cannot accommodate it. They communicated the change but I would have liked to know the constraints before I booked.
Chad RThank you very much!
Jolan HIt was a very seamless experience and our attendant was really helpful. I definitely recommend this location.
Naomi AVery small parking lot, not big enough for larger Uhaul trucks. No designated area for the truck that didn't place the truck 'in the way'.
Tommy PEverything was great! Great friendly customer service!
WANDA TI needed a truck last minute because there was an error with my reservation with a different company that couldn’t be fixed. U-Haul will always be worth the extra dollars, 10/10 customer service, and the reservation/return process is so easy with the app!
Alanna LN/A
mae pClean the can of the truck.
jacob sHunter was great!!!! 10/10 recommend
Jessica SDrop off was easy and quick!
Sarah HMerritt Moving company was extremely professional, proficient and affordable. I would recommend them any day of the week, this is a great small company.
David SReplace the person working at the pick-up location.
andrew ePerson working there left as we pulled in to pickup the truck. Had to wait about an hour for them return in the middle of the day.
Michael WThere was rope left tied to inside of truck
steve mConvenient and helpful
Wanda TThis location is listed as a 24/7 location allowing online check in and pick up. However, this location is only available for pickup during their normal working hours. Very disappointed.
Joey WI had a reservation for Sunday September 11, 2022. When I arrived the place was closed. There was a sign on the door stating they were closed on Sundays in August and September. But it did not state that on the website. I made another reservation for Tuesday when I spoke to the attendant about it she told me that it did say they were closed on the site which was a lie. I returned the truck after a few hours. She did not immediately check it in so I assumed what I paid was it. She checked it in that evening. And then rand my card again this morning for the additional mileage fees. That should’ve been done as soon as I turn the truck in. U-Haul guarantees your reservation or pays you $50 I would like my $50 thank you.
erica cAwesome service, reserved one thing and got recommended another to best accommodate my needs.
Austin CI talked to the first store about returning the truck to a different location and got charged a ridiculous amount for returning it to another location different from the original store.
JohnTaylor SGreat customer service!
Juan PI was not able to use my mobile device to get the vehicle. That was frustrating. The associate in the store was able to assist me & she was great! Im only giving 4 stars bc mobile pickup site was muddled but customer service was excellent.
Fallon GActually have people do their Job.
Sherri PI called 3 times to update Space Shop on my pick up time. I left 3 voicemails, none of which were returned. They cancelled my reservation instead of contacting me. In the end, they had a truck, but it was avoidable stress.
Eugene JPut the key in the drop box, therefore I didn’t communicate with anyone. God Bless You All!
Pamela LHunter is the best!
KENNETH WEmployee was just rude had a attitude and very demanding
Godfrey WTruck that I reserved was not ready at the specified time of 10 am. I was told it will be 1.30 pm. I came 1.40 pm but truck was not there either. Luckily they had a smaller one came and was available. They gave me the with no charge. Everyone may experience a problem. The question is how are you going to fix it. She was an excellent problem solver. I highly recommend this place.
Serhat CI have had the most amazing experience at this service location! The service was prompt, the staff member was very courteous and the condition of the rental vehicle was outstanding! I will definitely recommend this service location to others!
Vladislav ASend the customer the address of the pickup location.
Isaac O