Customer Reviews for Spare Cube Self Storage
(U-Haul Neighborhood Dealer)

596 reviews

1 Highland Industrial Park Dr   Peekskill, NY 10566

(914) 930-2008

Location Hours

  • Mon-Thur: 10 am - 4 pm
  • Fri: 10 am - 3 pm
  • Sat: Closed
  • Sun: 9:30 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(914) 930-2008

1 Highland Industrial Park Dr
Peekskill, NY 10566

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 4 pm
  • Fri: 10 am - 3 pm
  • Sat: Closed
  • Sun: 9:30 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issue with drop-off - nothing that was their fault.

Brian F. 
Rating:
5.0

The 20' truck felt shaky when I got it up past 40 MPH. I was able to get to my stops on surface roads and it was ok.

LESLIE B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Keisha L. 
Rating:
5.0

Customer did not leave a comment.

Aris G. 
Rating:
1.0

Hire real people to meet and greet customers. Your system of having to watch a video take pictures and report car damage is your job. There was poor internet and service and slow response from your answering center. If a customer cant pick up the keys at a location and drive away after paying by deposit or leaving credit card info to a friendly person then you have failed the customer. It took over an hour for me to gain access to the keys and later to drop keys off!

Randy H. 
Rating:
3.0

I had no contact. Wouldn't know.

Jacob H. 
Rating:
5.0

Make the mobile pickup less work-intensive… took 30 minutes 🤬

Robert O. 
Rating:
5.0

I was happy it was not a gated location like some can be which are an extra hassle. I liked the easy key access with the lock boxes.

Danielle R. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

The representatives were very professional and thorough. Please note: The owner was on the phone while we was processing in and out the same equipment. Don was trying to make a point that there was a liner in the van rented on 2/1/2022. He states since I approved the condition picture that it was in there and then followed up with the picture was taken on 1/16/2022. He confirmed the van was rented out before we rented it on 2/1. We are not to be blamed for a missing liner. It was noted on the condition picture when we re-rented the van on 3/1/2022.

Peter M. 
Rating:
5.0

The location was clean and the rep was helpful and friendly.

WILLIAMLAWRENCE F. 
Rating:
5.0

Have parking lots available for customers which this location had.

Collin M. 
Rating:
5.0

The service at the customer service counter were cordial, prompt and quick.

SUNILRAJENDRAKUM T. 
Rating:
4.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Friendly and very helpful front desk staff.

Sunil T. 
Rating:
5.0

Have the truck warm and ready for the renter, the driver seat was so cold... Everything was as planned and U haul made my son's move perfect. thank you.

PATRICK THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

YASMINJ G. 
Rating:
1.0

This rental was a disaster!! I will never rent from a uhaul without a desk attendant to navigate the rental process. The u-haul app is a joke. The pictures don't upload properly. It took me about 25 minutes to return the vehicle but it took even longer to pick up the vehicle. Moving is hard enough without having to deal with a process and technology that was built by a novice. I am truly disappointed with my your company. I have shared it on social media.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

ALFREDJOHN P. 
Rating:
5.0

Customer did not leave a comment.

ALFRED JOHN P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSTUART K. 
Rating:
5.0

Customer did not leave a comment.

DILSHODS N. 
Rating:
5.0

Not much. Only comment I would make is U-Haul Truck I had took a while to start.

RICHARD JR P. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

It would be nice if it was more clear that When you were picking up the vehicle you need to be there at the exact time of the reservation. I was late and therefore I had to wait on hold with customer service for a while before I could get help. Everything else was great!

Attiya A. 
Rating:
1.0

I paid for an appliance Dolly and rolling dolly and was not provided for me. Plus the location was closed on the day I was there.

Patrick Q. 
Rating:
4.0

The drop box of the location could not fit the combination padlock that was placed on the back of the truck. So it was rather inconvenient to have to come back and drop off with a counter rep during business hours.

Romona W. 
Rating:
5.0

Minor mechanical repairs/maintenance

NEAL B. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

The representative was extremely helpful. She saw that we were having trouble with the app and came out to help us, finished our transaction for us and answered our questions. I will certainly use this location the next time I need to rent a moving van.

Kathleen H. 
Rating:
5.0

Pleasant and very helpful staff

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

DANM M. 
Rating:
5.0

Great as is. No suggestions

SALVATORE G V. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Yes. Not all people are computer/ phone /camera. Friendly. Take a look at that. / older customers. Over all a good experience..

David C. 
Rating:
4.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Helpful and friendly. All you can ask for.

James T. 
Rating:
5.0

Add a tutorial on vehicle operations, i.e., mirror adjustments,

ANTHONYARMAND S. 
Rating:
4.0

My only complaint is that utility and furniture dolly that was paid for was not in vehicle upon pickup. Everything else was great.

David B. 
Rating:
1.0

I would like for someone to contact me so I can share my entire experience which was a NIGHTMARE I will NEVER rent or refer U-haul for myself or anyone The manager here was very nice but also had a lot of misinformation which again added STRESS to an already stressful day Let's see how much u-haul cares to see if someone will actually reach out and take responsibility for this NIGHTMARE. Rdhotter@aol.com or 917-971-6165

Richard H. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
1.0

Improve your app. It is atrocious.

Diane H. 
Rating:
1.0

Customer did not leave a comment.

BENEDICTUSGBITH T. 
Rating:
5.0

Customer did not leave a comment.

LAVANCHE E T. 
Rating:
5.0

Customer did not leave a comment.

YECHEZKELSHRAGA M. 
Rating:
4.0

They made the rental experience very easy and pleasant. Thank you!

Stewart C. 
Rating:
5.0

Exceptional customer service

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

CJ T. 
Rating:
3.0

The truck did not contain any of the add-ons that I requested. This location does not stock them. It's just a place to pick up and drop off the vehicle.

Michael Y. 
Rating:
4.0

Customer did not leave a comment.

Alyssa R. 
Rating:
5.0

My location was excellent, my experience prior to interacting with this location was 0/10. Customer service was abysmal, they sent me to the wrong pick up location and booked me a truck that was not available for the time I requested. Sam at spare cube was the most professional and called around to try and find me additional trucks to fill the time I requested. Overall, I spent more time on the phone and trying to problem solve issues that should not have been issues than I did unloading because I could not use the time I booked due to poor inventory management. I am grateful for Sam at Spare cube for giving me the most time she could with my truck to still honor the other reservation made prior to mine. Sam gets an A+, U-Haul customer service gets a D-.

Daniel C. 
Rating:
5.0

I've been a UHaul customer for many years. My experience at this location was one of the best. Truck was clean and in good shape, and both of the representatives I spoke with were very professional, helpful and friendly. Highly recommend this location.

Justine D. 
Rating:
4.0

The online check in and check out is more convoluted than it should be. It took way too long to return my vehicle because it couldn't determine my location no matter what I did. I had to wait a long time for someone to help me on the phone. That person was incredibly kind and helpful btw. I chose this location because it was closest but next time if I need a truck on the weekend I would opt for the further away location just so there is a staff person available and I can avoid the hassle of using the online system.

Elizabeth C. 
Rating:
5.0

It is awesome to be able to walk in and rent a van. Other lo actions require an advanced call or previous day arrangements. The service is excellent Lso. Thank you.

CHRISTINEE L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Great customer service and the woman who helped me at the location was wonderful. Easy and kind!!!!

BONNIE B. 
Rating:
4.0

Everything was good van just had a little smell and some dog hair on the passenger seat

James R. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

MAYTES M. 
Rating:
5.0

The UHaul reps at Spare Cube were knowledgeable and courteous. They answered any questions I had and got me in and out efficiently. Overall, an excellent experience!

Alexandra K. 
Rating:
5.0

Easy drop off!

Priscilla C. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

The interior of the van could have been a bit cleaner. There may be a benefit from cleaning the inside of the windshield, and mopping the vinyl floor of the cab and the rear of the van. But, otherwise, thank you for making this rental experience smooth and easy.

Marc A. 
Rating:
2.0

The truck was 16 feet and filthy, my supplies were not on the truck,

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Nothing just keep doing what you're doing. Everyone is always so nice and pleasant. Best customer service it's like a family.

LATCHMANR P. 
Rating:
5.0

Easy & efficient. Can't ask for much more than that.

KENNETH J W. 
Rating:
5.0

Awesome team or pros at this location, they got me up and going very smoothly, it was service with a smile, which is much appreciated. Thanks to the staff!

CHADMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Nothing bad it was great service the young lady that took care of me had great knowledge but was a great experience will recommend to any one look rent a truck thank you

Miguel S. 
Rating:
5.0

my experience was great

Neal T. 
Rating:
5.0

Easy to pick up and to return

RAYMOND E. 
Rating:
3.0

Took way too much to get the truck we sat for over an hour waiting to get confirmed! The confirmation process was done 2x very inconvenient

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

The attendant was excellent. I couldn't get the mobile app working and she helped me through it in a very helpful and professional way. She is an excellent representative of the storage facility and UHaul.

THOMASXAVIER G. 
Rating:
3.0

The combination locks of the outside car key safe are worn out. It's not easy to program the number in to open the door

Holger L. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

johnathan O. 
Rating:
5.0

Just Great Service. The ladies are always so nice and helpful at Cube Smart.

Latchman P. 
Rating:
4.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Everything was done right! Love it there!

Rafael T. 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT G. 
Rating:
5.0

Easy quick clean and safe

Michael A. 
Rating:
4.0

The windshield leaked during the rain I want a refund

SARAH G. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
1.0

You can start by cleaning your vehicles before renting them out to customers. I was charged $75 because the company failed to clean the van ahead of my rental, and therefore I was charged a cleaning fee for something which I was not involved with. I will not return to this location and will recommend friends & family avoid it as well.

Patrick D. 
Rating:
5.0

Keep up the good customer service

Robert G. 
Rating:
4.0

Customer did not leave a comment.

wanda P. 
Rating:
5.0

Checkout process for the cargo van was super fast and easy. No parking hassle. Location is well lit and is easy to find the drop box. Great experience. Raghu.

alapakam R. 
Rating:
5.0

Customer did not leave a comment.

Larissa D. 
Rating:
5.0

Customer did not leave a comment.

WANDA H. 
Rating:
5.0

She was excellent, courteous, sincere and friendly. Give her a raise in salary.

Robert J. 
Rating:
5.0

Awesome service

Zvi F. 
Rating:
1.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

I booked online and I was never told that if it was my first time booking I needed extra ID or another person as surety. Make this clear on your website at the time of booking so one don't get stuck at pickup location.

David O. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
No reviews have been submitted for this location.

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