Check in process was nearly a nightmare. The attendant was dealing with some sort of computer glitch, and there was apparently nothing that could be done. I had paid people coming to help me move, it was pretty stressful to think that they might be standing there with no truck to load.
DAVID S
Customer Reviews for Sportsmans Corner Canco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better parking for drop off units, so we don't have to park on the street causing a hazard.
Jerry HThey were awesome!
Deanna BSee above comments.
CJ JTruck was filthy inside and stunk like cigarette smoke. Everything was sticky to touch. I spent an hour at home, cleaning it before we even started loading it.
trevor nGreat service, quick and easy
ROBERT HJust fine
CASEY HLocation was extremely inconvenient and not close to my move location. Had to drive an extra hour each way and put extra miles on my personal vehicle too.
Kayla SLet me know how long my deposit will take so I can not worry about it
Jeremy BVery friendly staff. Everything was as arranged and I would definitely rent here again.
JOHN CGet the employee to walk around the trailer with you for damages.
DAVID EWe did a mobile drop off and did not engage Personnel in this location
Dwayne MI dropped the truck yesterday and I was satisfied with service given. Thank you
Richard RAll is good.
DAVID ESprotsmans Corner Canco as always very polite, friendly and helpful
Tom RThe lights weren't working so I temporarily repaired them for my trip.
ROSS KPlease check comments above.
DOUGLAS BThe movers you supplied were great. Pazzyreno moving. Truck was clean and ready to go.
Alvin FCheckin Takes way too long, but was Okay!
Tony BThe gentleman that helped us was fantastic.
CINDY DGreat customer service. Highly recommend
Robert HWonderful truck…but what you put me through for a car carrier…you didn’t honor your contract in the end left a very bad taste in my mouth
dyanne sPut stand on the trailers to make it easier to put on and take of the hitch.
joleen wThe drop off went smoothly however uploading photos of odometer to complete the transaction proved to be challenging. Assistance by phone was excellent.
Debra BWhile I would have preferred a closer location to Penticton for pickup, it was a scenic ride to Keremeos. One of the side tie down rails in the trailer unit was broken/missing.
FORTUNATO BSelf return
Jacques NIt was a great day
SHEANE MWell maintained trailer , no issues whatsoever.
Floyd TA little more attention to details such as being sure tire pressure is correct , that lights are working , and a little lube on the ball adjuster would make it easier on my 75 yr. old hands and fingers …. just a couple things that come to mind , thx for the asking..
Floyd TThe pickup area was fair. The attendant was excellent though. We had to travel 3 hours (6 hours total) to pick up unit. Added on time and money. When returning unit, they wanted to charge us extra for mileage. We should have billed THEM for the extra time, and money for fuel for pickup location. I gave them 6 weeks to get this organized and it was not.
David CPaul and staff were great.
Kathleen TOnly a small interaction with the staff member dropping the truck off, but he was really kind and helpful.
Gordon BBest friendly service. I will be attending this site in the future. Service was excellent.
FRANK ETo start with....I ordered a truck to pick up in Langley BC....NOT Keremeos. the day before I'm to load up an entire house I'm informed that there are no trucks in the lower mainland area which is nonsense as I physically saw 26' uhauls along my trip in Chilliwack. It was either Keremeos or into the States to pick up a truck. 3 hours 20 minutes each way. What I received from the customer service rep was 2 extra days of truck usage (I didn't need two extra days, in fact the truck was returned a day early) and a 10% discount on the truck rental ($100) However I was informed that Uhaul does not cover the fuel cost of me getting the truck from Keremeos back to Langley to load my house up which more than ate up any discount received for my inconvenience. The truck was not swept out as I have photos of the pile of dirt that I had to remove from the back of the truck. Inside the truck was not clean with coffee or some form of drink that had been spilled in the cup holders. The pick up location and the staff are actually very pleasant to deal with, no complaints about them. Just the situation. Moving is already a stressful situation to be in and to have a full day of preparation taken away because there is no truck available to me after reserving well in advance does not sit well.
DOYLE WJagdeep has always been a stand up guy and dose what he can to help. When he can
cooper bNobody answers the phone there
MARTIN BDrop off was easy and seamless.
Darryl HHey Service, thank you
Ken RGood customer service. And, they tried hard to satisfy us.
Dawn ETruck had bald tires and a broken window wiper. My husband had to fix the wiper himself..after taking one from another truck..and had to driveover 700 km over the rocky mountains with bald tires. Lucky for us wehad no problems along the way
Denice Dit was a very bad experience they are still trying to charge me more.
Gilbert BThe trailer i picked up was covered in dirt there was so much on the wheels and fenders that I had to stop at a car wash to remove it ,then the wrong droo off point was put down took 3 phone calls and 2 text messages to get the proper location ,I was going to winnipeg mb they put down chilocotte Ohio, ???
brad sWas great need a trailer next day to help a freind move some stuff called and they had one. Picked up in the morning dropoed off in the evening was great. Roads were nasty dirty trailer was still a mess from last use so worked out perfect for time of year.
Theodore BNever got my deposit back
RILEY A1. The first truck I was supposed to receive (license plate AJ31154) had its check engine light on, and was dirty outside as well as inside the cab. 2. The replacement truck I ended up driving (license plate AJ75770) was also dirty, the windshield wiper blades were so old that they just skipped across the glass, and the key would get stuck in the ignition unless you turned the ignition with one hand while pulling on the key with the other hand at the same time. 3. The website link I was given for the pre-trip inspection checklist never updated to reflect the replacement vehicle. 4. The U-haul android app was giving me "technical error" messages until several hours after I dropped off the vehicle. 5. I was told by the telephone customer service department that I could return the truck to a different drop off location than the one I was assigned (with a fee), but the first neighborhood dealer I went to was unable to take the truck because they can only receive trucks that have been assigned to their system. 6. I was also told by the telephone customer service department that I couldn't extend the duration of my rental by 2 days because "it's so busy at this time of year that someone else will need the truck." But when I returned the truck, both dealer locations had their lots at 100% capacity with available rental vehicles. 7. After I was home and had dropped the truck off after business hours, the phone app then starts working and tells me that I have to scan a location barcode on the front entryway window of the depot in order to complete the drop-off checklist. But when I got back to the business late in the evening, there was no location barcode on the storefront and I had to send pictures of the business and the truck to live chat. Everything about this experience was disappointing, and it doesn't help that I had to take a $150 taxi ride from Osoyoos BC to Keremeos BC just to pick up the rental in the first place because the Osoyoos dealer was closed.
Keith LDon't expect a credit for returning early, even if they request an early return to help another customer.
Al HGreat customer service and helpful
Richard TOK Totally different experience. Extremely clean environment with a nice "small town" feel. The fellow who helped us went out of his way to make sure the drop off was easy and pleasant. I would recommend this location to anyone. Excellent experience.
Wayne Mi was asked to pay for extra mileage when i was told that the mileage would be waved for dropping off at a location that was not agreed on during booking costing me time and gas.
Yale HCan't answer because it had to be towed
Debra WNo one is trained. Also only one person working at one time. Who is running a busy summer gas station.
Bob HEasy dropoff
Wayne GMake sure someone is there that actually knows what they are doing. This uhaul experience was the worst experience I've had. We got there at 11 and didn't get our uhaul until 230
Tristen JPoor customer service! They never answer their phone!! Truck cabin was dirty. Guy couldn’t print me my receipt.
Corinne STruck exterior was pretty dirty. Had to wash the windows just to see
Michael NVery accommodating and helpful
Tom R