Customer did not leave a comment.
Ruth-Anne N
Customer Reviews for Spring Branch Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Change location to a cleaner one!! Maintain ur vehicles!! This rental was not worth the money we paid for & had to fill up with gas because it was way past empty!!
ISRAEL DBe patient, staff are also running the store. Helpful though and friendly. Phone rolls over to fax and is not answered.
Todd HGreat service and convenient location, Over 85 years of service.
Walter HHard to find office since hidden in a gas station with no signs - also when I booked the trip online it said 80 miles then when I got there it changed to 62 so I got charged extra since I needed the 80 very dissatisfied
Paul MFelt a bit awkward picking up the dollys I rented from the rear of a convenience store.
Trevor SThe gentleman who helped me at this location was a sarcastic prick. Wouldn’t answer the questions I had and wanted to give me sarcastic answers over the phone and in person. When I did arrive, he scoffed and continued to walk to the soda fountain and fill up his drink, then walked back very slowly to help me. Acted very inconvenienced by my business. Would not recommend if this employee is working.
Caleb MNo problems at all.
Frank SKeep on doing the same. The guy who I met was very helpful. No problems.
thomas bNothing, outstanding service!!
Richard HThey charged me $246. The guy didn’t come out to inspect it but I get it he was the only one there. I asked if I needed to do anything since they were not expecting the drop. He said no that he’d just check it in. I didn’t get a phone call or anything to explain the charge. Called 4 times. No one picked up. So I have to try to call again tomorrow to ask what that charge is for or go up there and figure it out. The trailer was not damaged in my possession. So it has just caused stress that could have been avoided with an initial phone call and would probably already been explained and resolved.
Abigail PIt's pretty straight forward and easy to reserve and pick up and return. Thank you
Barbara THad the old style hitch and was warned that it could malfunction and come off the ball even after tightened. Lights occasionally worked
William MVery helpful and made it easy. Trailer had a ramp making it easy to use.
Michael GThe drop off location was inside a convienece store as was not expecting that.
Richard DNothing was very easy and the gentleman that helps me was very nice.
Robin BDitto from above
EARL BNever again
Bob RN/A
Carolina PIt was even hard to find the front door. Our first stop lead us to another drop-off point. We received no assistance unhooking the trailer from our vehicle. We even had to pick a spot to drop it off! This end-of-journey return store was the opposite of the pick-up store.
ROBERT HUhaul was not ready. He lied by saying that the Uhaul was not ready because it was not in the database. His quote "It magically disappeared for 5 minutes". Mr. Crumugen would not give me clear next steps and made it clear I WAS AN INCONVIENCE, NOT A CUSTOMER! All the delays on their end would be acceptable if they would just own it and be polite.
Jeff MThe truck came with nearly bald tires, broken windshield wipers, a windshield that leaked with the rain, brakes that hardly worked with a foot through the floor board to work, and we drove this uhaul 2000 miles across the country. I would safely say that this truck was not inspected prior to administration to myself and most of these things would have only been noticed if the truck was operated prior to renting it out, not at visual inspection. I hope that uhaul does not continuously treat their customers like this. Operating with your customers as the last thought will become a huge issue for uhual in future endeavors.
KELSI OI've rented several times from this location and the process is always very smooth and clean!
Frank SDropping off was not something they wanted to be a part of. I was told by reps in SAT to drop it here and this location said I need an appointment. Then said to leave it parking area. No help, just leave it. I did, taking photos to prove I left it. Completely unsecured parking area. Later email receipt showed I left it a couple hours after I dropped it off. I dropped it off prior to due time, not when someone decided to notice it was there. This is a gas station/convience store, Uhaul is not a priority. The job eventually got done but definitely not their priority. On a side note, trailer towed well and met our needs. Thanks
John BVery courteous and fast drop off experience.
Mark HLocation rep complained about me returning the trailer even though it was open snd no customers present. No assistance at all in return process.
Crystal CThe online process for renting was easy. All of the equipment was clean. Jim was very helpful. I will be back soon.
David PSecond time that I dropped off equipment at this facility. Even thou easy drop off - just walked to the store counter and gave keys to attendant
Mauricio MJim has a great sense of humor….. straight forward no bull… like it!!!!
Johnny RAll good
paul hBoth pickup and drop off were quick and easy.
John JGreat service
Mauricio Mcould not find an office or attendant. could not complete the drop off on the website, so just left it there.
Mark RI asked the attendant if he needed any of my paperwork and he said he had all he needed.
Rudolfo VSmooth sailing! great service checking in. Thanks, I'll be back.
STEPHEN DHad a great experience. I was latr for pick up due to Ac service at my home. Jim waited for me to arrive. Excellent customer service. My only uHaul loction going forwaerd!
Michael LJim is great to work with!!
Don JRepwest is not coming thru on sending an adjuster to view a gatepost which was struck accidentally during my move at 35 B Canyon Circle in Canyon Lake Texas. They do not send accurate contact info and make it very difficult to clear up.
Monica VThe manager was rude
Mitchell SSuperlative service. A pleasure to do business with.
Randy KIt is his side job running the store is top priorty And get the printer fixed.
Mark BSignage needed to communicate where to check in and obtain keys. Went into the mini mart close to the truck and the cashier pointed to a guy about five feet further down behind the counter. Happy that I guessed right where to go and who to ask.
Eric PThere is no signage for U-Haul. Several shops in the area and I had to guess where the U-Haul management was. I found it in a convenience store. The manager said all he needed was the keys. I expected a walk-around the truck for damage and fuel gauge check. It did not happen. I did get a receipt for return by email the next day.
Ralph- jU-haul always come through for me. Thank you!
Mary RVery busy place maybe a little more help in store.
Rick PManager was rude and not helpful. Told me where to park the trailer and that he was closed (yet he was there) and would check the trailer in on Tuesday which he obviously didn’t do as I was called by UHaul on Thursday inquiring as to whether I had checked the trailer in. The lady that called was apologetic and I received the email check in notification within 30 minutes. This guy needs to have his franchise pulled. This is the second ( and last) time he has been a jerk when I tried to check in a rental.
Mickey MExtend hours
Nancy BEverything about this rental was free of stress. On line check in, easy in and out, and on line payment. What could be better?
Paul RWash the windshield.
Robert OThe furniture pads that I ordered were not available. Rather disappointing considering U-Haul knew I had reserved them and also knew when I would be picking up the vehicle.
Russell PGreat customer service!
Robert OGreat places great service
JOSE AHard to call and get an answer. Hard to find number online. No one available at 8:30 at verify drop off. Received email later in date confirming receipt.
Edward PNothing overall the experience was great..staff was friendly and accommodating
Julio Rthanks for your help!
Jim BTruck reserved was not available. No discounts given
Greg L