Customer Reviews for Spruce Lodge
(U-Haul Neighborhood Dealer)

93 reviews

29431 US Hwy160   South Fork, CO 81154
(Just west of the old train water tower)

(719) 873-2489

Location Hours

  • Mon-Tue: Closed
  • Wed-Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(719) 873-2489

29431 US Hwy160
South Fork, CO 81154
(Just west of the old train water tower)

Services at this Location:

Location Hours

  • Mon-Tue: Closed
  • Wed-Sun: 12 pm - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

French H. 
Rating:
5.0

Thanks for your help

JAMES B. 
Rating:
5.0

Warn customers about thieves trying to steal the catalytic converters. Park in well-lighted places at good motels.

Julie M. 
Rating:
3.0

Ok, other than he changed me $375 more than the online quote, also had to drive 200 miles to get it

Mark C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Knowing noon was the earliest pick up time would have been helpful.

Brandon B. 
Rating:
5.0

Rob was great

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
1.0

The return is unattended. Since the website didn't work properly (imagine that) a very nice young woman how did not work for uhaul, ended calling a district manager to get clearance for drop off. Never use website drop off again.

dan R. 
Rating:
5.0

Very friendly and welcoming.

DENNIS S. 
Rating:
3.0

So far away from where I was supposed to pick up

LINDSAY H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Brandon and his wife were great! The Spruce Lodge is a great place to drop off or pick up a insulin trailer!

Connor M. 
Rating:
4.0

Customer did not leave a comment.

paul A. 
Rating:
3.0

Customer service is not use an APP for UHaul. I never ever want to do skut work for COVID-19 or any other BS idea. I paid for equipment and customer service! I think having ME do work for UHAUL is an abomination. I self checkout at grocery stores but not at 99% of everything else. Does that make myself clear?

Fred L. 
Rating:
3.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
2.0

Be there. No one was at home. I had to fumble through an online process on my phone that required switching screens several times (access codes, 2 photos. Etc. No indication of where to park other than out of the way. No on line feedback. This review is the only indication that the trailer was received.

ROGER E. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Had to wait a bit, but he was very courteous and responsive despite being busy with other costumers.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

Nothing. Please recognize the Spruce Lodge for reserving a parking space for veterans. While this is a small gesture compared to the enormous sacrifices our veterans have made it is an important one. Thank you Spruce Lodge for reminding all of us what is important.

Paul B. 
Rating:
3.0

More open hours. Limited times to do business

HARRY W. 
Rating:
3.0

Masks were not worn by personnel.

Keryn S. 
Rating:
5.0

Customer did not leave a comment.

Jay D. 
Rating:
5.0

Nothing that guy was the best! He took care of business and got me on my way I have never rented a U-Haul because I own a car hauler but found a Jeep and needed a way home so I tried U-Haul and will never drag my trailer again just in hopes of finding a Jeep! It really gives me a feel of freedom to not have to drag my empty trailer around for nothing!! Thanks U-Haul!!

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne M. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
4.0

Customer did not leave a comment.

Larry A. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great service

William V. 
Rating:
5.0

Great

Gerald A. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Tell customer ahead of time they will need to alert their contact that UHaul would be calling.

Joe B. 
Rating:
4.0

Rob worked hard to ensure that our could handle the trailer.

Gary W. 
Rating:
1.0

I rented a 26 footer for one day. I could not pick up until noon. I needed it for about 5 or 6 hours. His hours were noon to 5:00pm. He showed me where to drop keys in IF I RETURNED after 5:00 and showed me how to check myself in by going on-line. He said call him to let him know I had returned. I returned at 6:10PM and called and left him message. When I went to box someone opened the door to his office, took my truck key and dropped it in box. I THOUGHT I WAS NOW CHECKED IT. I WAS SHOCKED TO GET NEW BILL STATEMENT EMAILED TO ME AND SAW I HAD BEEN CHARGED THE EXTRA $ 20.00 FOR CHECKING IN AFTER HOURS. NOW MY TOTAL IS $ 223.00. HIS HOURS FOR RENTAL ARE NOON TO 5:00PM. THAT DOES NOT GIVE A HELL'VA LOT OF OPPORTUNITY TO GET MOVING DONE WITHOUT THE EXTRA FEE. I AM WRITING SHORT BLUB TO GO INTO SAN LOUS VALLEY PAPER SO POSSIBLE RENTERS WILL BE AWARED THEY ARE GOING TO GET SCREWED OUT OF ANOTHER $20.00 IF THEY CANNOT CHECK IN ONLINE AND ONLY HAVE THE VEHICLE 6 HOURS. AND NOT TO GO TO SOUTH FORK UHAUL.

Earl R. 
Rating:
4.0

Check tires before renting

REBA W. 
Rating:
4.0

Customer did not leave a comment.

SEAN O. 
Rating:
3.0

Customer did not leave a comment.

SEAN O. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Byron B. 
Rating:
4.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
3.0

They didn't open until noon and they had to call a special person in to complete the transaction.

greg M. 
Rating:
3.0

.fast and easy with rental and return process

joseph V. 
Rating:
5.0

Plates were expired

Paul M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Fabulous experience

greg H. 
Rating:
5.0

Customer did not leave a comment.

Marco L. 
Rating:
5.0

Everything was great!

Tom O. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The owner was so helpful in suggesting the appropriate trailer for my needs.

Jason S. 
Rating:
4.0

Met all expectations

Fredric R. 
Rating:
1.0

Not enough U-haul trailers where we lived so had to drive to this location which was 4 hours away. We made the reservation over a week earlier and were not notified until 2 days before we had to pick it up. We did not receive any sort of discount for this massive inconvenience.

Jarod M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Earl E. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Kharenza V. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

Alfred F. 
Rating:
5.0

Again...great customer service.

Frederick L. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
1.0

Location was unattended and self serve option relied on cell data which is not always reliable in that area. Got a phone call through to UHaul HQ and they have me enough information to check in my rental. Next trip I will drive an additional 50 miles to deal with a real person and company.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Steering on the 26-foot truck was SCARY!!! It has massive understeer. Had to focus 110% because the steering was very unstable.

Michael N. 
Rating:
4.0

Very good experience. Overall very efficient. Earlier pick up time would be the only thing.

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

They were closed. Folks on the phone very helpful

Richard M. 
Rating:
5.0

Rob was very helpful.

JOHANN R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

No improvement needed. This is a new U-haul location right next to highway, easy to find, easy access,friendly greeting, knowledgeable,a pleasant experience.,

JOHN M. 
Rating:
5.0

Thank you for your friendly people. Location was great..

Marilyn K. 
Rating:
5.0

Customer did not leave a comment.

Brenton Scott Y. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C B. 
Rating:
5.0

Rob was great and a real asset to UHaul

James A. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Just keep up the good work and customers will continue to come. Was very pleased to find a good UHaul in what is a fairly low populated area.

Ernest T. 
Rating:
4.0

Customer did not leave a comment.

CHARLES R. 
No reviews have been submitted for this location.

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