The van was filthy inside and out. Hands black from using the handles. Front had an animal of some sorts, hair and crumbs on seats and floor. My mom had black pants on and was covered in blonde animal hair. There was also a foul smell. We were just glad we only needed it for a couple hours. I know Uhaul can do better than that.Heather J.
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Bel Air, MD 21014
(Across from Harford Mall)
Services at this Location:
- Mon-Fri: 9:30 am - 5 pm
- Sat: 9:30 am - 4 pm
- Sun: Closed
Special Operating Hours
- 7/5/2021: Closed
- 9/6/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I needed a quick rental, and Stack & Store saved my evening!MICHAEL B.
Easy process-no hassles or pressures. Will use again.STANLEY P.
Customer did not leave a comment.Anjulie D.
Sandy and entire staff are excellent! Very kind, helpful and provide great service! Thank you!Timothy F.
Nothing. The service was excellent. The lady who checked us us in and then checked on return was exceptional. Friendly, polite and efficient..MICHAEL E.
Very pleasant, employees working were super nice and explained things well .JERRE T.
Customer did not leave a comment.BERNARDITA M.
Customer did not leave a comment.PATRICIA M.
No commentPatricia E.
Customer did not leave a comment.DUSTIN E.
I rented what I believed to be a large cargo van, but what I really got was just a regular sized van, which was not large enough for my needs. Ended up having to make a second trip for the move. The description online did not match what was expected.Robert M.
The girl that was at the counter was very professional and helped me fix my reservation. You have good people at this locationSCOTT C.
Customer did not leave a comment.James S.
Customer did not leave a comment.James R.
Customer did not leave a comment.RAYMOND B.
Entire process check in and check out was very easy.Christopher W.
Customer did not leave a comment.ALEXANDRA E.
My first time ever renting a u haul and very please with truck and polite sales associates.JoAnn G.
Great serviceJoanne R.
Van was well kept and practically new. Service personnel were welcoming and very helpfulJOSEPH S.
Customer did not leave a comment.Julie B.
Customer did not leave a comment.DANIEL B.
This was the second time I've rented here. Customer service is always amazing and the process super easy. Definately where I will always go for a rental.Oreta G.
Customer did not leave a comment.Robert S.
Wonderful service at this Bel Air location.David B.
Customer did not leave a comment.AJ P.
Everything went very wellWayne E.
great experience. Truck was ready, staff was polite and pleasant, pickup was quick and drop off was even easier. 5 stars!HEATHER D.
We've been here many times to pick up/drop off uhaul equipment. I would definitely recommend this location to a friend. I would also appreciate it if the Uhaul reservation system didn't change my reservation for a nice, well-lit, store with great customer service to a dirty, un-maintained gas station with no Uhaul signage 30 minutes away, which is where we had to pick up our truck on for this move!Barclay G.
Customer did not leave a comment.Tony C.
Nothing that I can think of!DORA M.
I think you have everything else taken care of.John I.
Customer did not leave a comment.Carl V.
The person working in the office could not have been more helpful or professional. I arrived at almost closing time but was still happy to assist me!AMY B.
Customer did not leave a comment.Patricia H.
Give the keys to the right truck with proper nameJessica K.
Customer did not leave a comment.SHERRY M.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.George Z.
Everything is perfect! The rental and return are easy due to help of staff.JANET S.
Customer did not leave a comment.Julia E.
Customer service rep appeared to be bothered that we were renting a uhaul.JONATHAN K.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.DAVID V.
No improvement needed. The experience was great. The truck was in great shape. Thank you!John M.
Offer hourly rental rates Packages- per hour, less than 10 miles, 20 miles, etcDonna A.
Good experience overall. Staff was friendly. The truck I reserved was late getting in to the original location where I reserved it. Uhaul worked quickly to find me another truck on the same day so that I could compete my move as planned. I appreciate the quick response.JOHN G.
Customer did not leave a comment.Bryon K.
everyone was very friendly and helpfulJames S.
There was some miscommunication on the time of the pickup, U Haul Nabut tional told me the business opened at 8am but it did not open until 9am.Christopher W.
Easy pick up and drop off.William T.
Haven blankets in the back to help with scratches and such.LEE O.
Customer did not leave a comment.PETER M.
Everything worked out perfectly. Also, the rental agent was friendly and very helpful. Sue PlummerERIC P.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Bill G.
Customer did not leave a comment.Jeffrey P.
Nothing against the facility as mistakes happen. I tried to pick up my vehicle before opening hours and the key to the vehicle was not in the lockbox. Had to call the help center. The person from the help center was very understanding and told me I would get a 50.00 credit but it never materialized.Robert G.
Customer did not leave a comment.Rachel C.
I'm Hasan I have very good experience with these location the ladies working there very nice and friendly and helpfulHasan A.
Customer did not leave a comment.David G.
Great customer service. The representative listened to my moving goals and recommend the most efficient and least expensive rentals. Thank!Carolyn D.
Customer did not leave a comment.Kristalyn O.
Customer did not leave a comment.Alisa G.
They always take care of me here. Excellent service!John D.
Nothing , everything was great. The staff was very helpful and made the move so easy. They all did a GREAT JOB.GARY S.
Sandt is great to work with.BILL K.
Customer did not leave a comment.Cameron R.
tried to drop off vehicle on sunday around 1130am - website and automated phone system says the hours for this location is sunday 9am-1pm, there was no one there. spoke to UHaul rep and they said the website needs updated - plus, the online return was not working as there were system problems company-wide.jeff C.
There was trash and water bottles in the truck when I picked it up. Other than that it was clean and well maintained. I wish I would have known that keeping the van for an extra 3 hours was going to charge me twice as much on everything especially when the time it would have been returned originally (4:40pm) would have meant it could not have been rented again that day. It would have been nice for the person on the phone at the location to tell me that when I called about keeping it longer. I guess that is a quick and dirty way to make extra money. Had I known I would have changed things around and had it returned on time.Elizabeth G.
Customer did not leave a comment.NATHANIEL G.
Customer did not leave a comment.MICHELE D.
Customer did not leave a comment.Charlie B.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.David N.
Customer did not leave a comment.Sherry M.
Customer did not leave a comment.Mary-Beth P.
Customer did not leave a comment.John M.
I'm a repeat customer the staff is A+!!!Derek R.
Customer did not leave a comment.GARY A.
Great experience. Pre checking process had an error when processing but went through. Thank you Sandy for all your help.David B.
Customer did not leave a comment.RACHEL S.
Bel Air Md. Store has been great always good experiences people are friendly.ROBERT C.
Customer did not leave a comment.Dwayne A.
The moving van I used was adequate for what I was moving. It was clean and comfortable. However, I got a message on the dash that it needed the oil changed soon. I told the person about this when I returned the van. I will keep this U-Haul location for future rental needs especially since it is located just a few miles from me and the people were nice and very helpful.Ruth L.
Customer did not leave a comment.Mary M.
Absolutely nothing. Great experience!kevin R.
Customer did not leave a comment.Russell W.
Customer did not leave a comment.Isauro L.
Make it more apparent that the furniture pads need to be folded and stacked. I now see that there is a small sign in the truck, so I accept responsibility. I am, however, a little upset by the very large charge of $25, and I think it would behoove Uhaul to let customers know that in advance, as I did not and also picked up my truck with it in the same manner. Other than that, it was good service.Alex B.
They overcharged me. Only reserved n used for 1 day actually 4 hours. Been calling the location and manager has not called me back. Only drove about 45miles at most, charged me for 117??? Also, I did sign anything n only saw the charge when they emailed me receipt. If I don't get a credit I am going to call my credit card company to disputeCYNTHIA R.
Customer did not leave a comment.Kimberly H.
The only thing I wish I would have known is it says to pick out the time of your reservation we chose 9, but when we checked in online to pick up it said we had to wait for a hand delivery of the vehicle, online they say they open at 930 but did end up being open at 9 so we were lucky, I would just keep that in mind when making a early reservation.JOHN G.
Customer did not leave a comment.Joseph M.
Truck was clean however the A/C was not functioning properlyMark P.
Van smelled like someone had smoked in it recently and attempted to cover up the scent. Overall the van was well maintained and cleaned.Stephen S.
good place to rentGregory S.
Customer did not leave a comment.Kenneth A.