Customer Reviews for Stack And Store
(U-Haul Neighborhood Dealer)

Rating:

4.0

I had rented furniture dollys on the website but this location did not have any, which was a setback. However, everything else was fine.

Rating:

1.0

I have been renting "ramped" trailers (12x5, 9x5) from this location (Ronnoch) for numerous years (lived in this area for 20 years). I have had a 2023 Sorento hybrid for the last two years. I have never had an issue being allowed to use any of these trailers with this vehicle until this time. Now all of a sudden, I was told (after booking on line) that my vehicle was not capable of towing anything larger than a 9x4. If that is the case, you should not have taken my credit card and allowed me to book that trailer. I had to make last minute adjustments in order to accomplish what I wanted to move. this was irritating and time consuming and uncalled for.

Rating:

4.0

Install an awning over front door.

Rating:

5.0

Sweet lady helped me out and made my day ! Honest helpful and all around amazing.

Rating:

5.0

Thank you so much ! I appreciate it

Rating:

5.0

I always use this site.

Rating:

4.0

Easy drop off

Rating:

5.0

Excellent service . Thank you guys

Rating:

5.0

I dropped it off at 1010 Sat. Night. Parked it in the same spot.

Rating:

5.0

Great customer service

Rating:

1.0

Got there early, still waited in line for half an hour because there was 1 person checking people in. I tried the"skip the line thing" on the app only to find out every person in line has done the same. Took away too long, need more people working. All this after uhaul decided to change my pickup location to this location from a better location.

Rating:

5.0

Friendly staff, had things ready during pickup and helped check out during return.

Rating:

1.0

I was charged a $50 cleaning fee for a trailer that I returned cleaner than I received it. The inside was filthy when I picked it up and I took pictures of it because of that. I swept and used a blower to be sure there was no dirt or debris that could have been left inside before returning it. I will be contacting the rental company first thing in the morning to dispute this unfounded charge.

Rating:

5.0

Great experience

Rating:

5.0

Two separate staff members helped get the car hauler returned in a very timely manner. They were polite and professional.

Rating:

3.0

Check the trailer thoroughly for . We were on the road and the lens bezel let go and the signal light fell onto the road.

Rating:

5.0

Everything went smoothly

Rating:

5.0

Staff very friendly and customer service oriented. I had a good experience.

Rating:

3.0

There were not a lot of places to drop off the truck. I ended up partially blocking the sidewalk. This is not related to the pickup location, however the Pickup Phone App was cumbersome with a lot of steps and took over a half hour to complete. Scanning my license kept failing and I couldn't get past it for over 10 minutes. I ended up getting to my house 15 minutes late for my movers!

Rating:

5.0

Excellent all around no improvement necessary

Rating:

5.0

Efficient and super quick in and out in this location.

Rating:

3.0

There was no help to drop off the truck. I called on the phone and spoke to someone to help me drop off the truck and she said she didn’t know how to do drop off on the app. Disappointing

Rating:

5.0

The staff was amazing and made my stressful move easy as it could me

Rating:

5.0

Excellent service

Rating:

5.0

100% recommended. This is my second rental with them; they are friendly and the equipment is like new.

Rating:

4.0

A little more consideration of customers in a rush to get them on the road as quick as possible.

Rating:

3.0

My only complaint is they asked for a destination. I gave them an address in Marianna, Florida. The address they gave me for drop off was in the next county over about a half hour away. When 2 minutes down the road there was a U-Haul lot. I would like to be reimbursed for the hour drive. I wasted taking it to the middle of nowhere. The address I was giving was in the middle of the woods. The actual place I had to drop off was 2 mi from the address I was given. Not happy. I can leave you my address. You can send a reimbursement check for my fuel. I wasted. Thank you very much. 6248 eagles nest drive Zephyrhills, Florida 33542

Rating:

5.0

The ladies were oustanding in their knowledge and were very pleasantly professional. The only negative was that the trucks driver side mirror was loose and had to be constantly adjusted. Otherwise, the truck was a pleasant drive. I would not have any issues with renting from this location again.

Rating:

4.0

I was very frustrated that I had selected a different store and was swapped to one further away for pickup and drop off due to availability. This in turn forced me to use more gas and well as more of my time. I’m confident I was charged by miles out on the vehicle and I’m frustrated that I likely paid for more due to these changes. No one ever apologized or offered anything to make up for it , there was no concern. I was just told here is the change of plan have a great day. Did not feel appreciated as a paying customer.

Rating:

4.0

Easy to find location. Variety of rentals.

Rating:

3.0

The employee was not nice at all and he gave me a truck that was not aligned so I had to turn around and take it back . He did give me a different truck with no problem 😩😒😩😒😔

Rating:

5.0

Grabbed a trailer quick and easy good prices also setup and took off trailer for me.

Rating:

5.0

Very helpful and accomodating

Rating:

5.0

Nothing! Great service

Rating:

3.0

Good except no key in box for my mobile check in so I had to wait around for an hour until they opened. Also paid my movers an extra hour for waiting

Rating:

1.0

There is insufficient parking space and directions for dropping off equipment. U-Haul shouldn’t expect customers to know to drive and park on the lawn at the side of the road. A real parking lot would help a lot. The manager was very lazy, uncaring, and unhelpful. I will use U-Haul in the future, but I will not use this location.

Rating:

5.0

Just keep an eye on the a/c but all in all you guys and the manager are great.

Rating:

5.0

The staff here are always friendly and courteous. They really do provide service with a smile. Everyone here is fantastic!!

Rating:

4.0

Staff was helpful w the return process as I struggled w. backing in the trailer.

Rating:

5.0

Provide military discounts for those who serve

Rating:

5.0

PHENOMINAL

Rating:

5.0

I have used this location for over 20 years and have never had an issue with equipment or staff.

Rating:

5.0

The pick up of my truck was fantastic - the store representative was so fun and professional - she made the pick up experience great. Also the process of reviewing the truck status was very easy.

Rating:

5.0

Very kind and quickly got me a U haul truck

Rating:

5.0

Great experience thank you.

Rating:

5.0

No comment

Rating:

3.0

No comments.

Rating:

5.0

Wonderful staff members