Very pleasant representative
Peter V
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whole thing went perfect In person Staff was helpful and knowledgeable
Susan DNothing. Everything was great!
Kent DGood customer service. Personnel were professional, courteous and very helpful.
tom mVery helpful. Thank you.
SCOTT SFAST AND FRIENDLY SERVICE
STEVEN KDid not get very far when we had mechanical issues on the box truck that we rented to take to PA from Bel Air, MD. What a disaster it would have been had we been stuck on the country roads on a very cold day. Battery cable connection problem after driving for only 15 minutes. Rental company needs to do a thorough check before renting any vehicle.
Tony MThis was not my original return location, but I was renting a storage unit. Owner took it upon herself to change my location to theirs so I could just leave it after unloading. Very nice.
Frank BEverything was perfect - reserved online, picked up van, and returned without any issues. It was great!
Charles HNothing. The experience was great.
Brian DGreat customer service!
Lynn PNothing… service was excellent!! Very clean unit and felt pricing was more than reasonable.
Charles JComing from a lazy American a video system that covers all the sides of the trucks when you return them so you don't have to take pictures in that shady dumpster parking area. Especially when returning in the middle of the night
Mark SEverything went great! The van drives nicer than my car. I appreciate everyone’s help and hard work!
Jennifer HI will only do business at this location… they are awesome, making the experience very easy and painless!!!
John SThe staff were amazing and we had a pleasant experience with them. This is the third time we've used their service at this location and it's always great.
gobinda kGreat place to rent a van Employees are friendly and professional!
Lynn PI had a lot of trouble doing the mobile check in. I had to download the app in order for it to find my location. I was not aware I would have to do that which took longer than expected to pick up the truck. When doing the mobile drop off, it gave a message after I put in the mileage and all the information that I had to be contacted and had to do it all over again. Other than that it was a good experience, the truck was clean and ready when I got there.
Theresa PComputer system was down the agent made a great effort to check me inComputer system was down the agent made a great effort to check me in
STEVEN KFantastic rental crew! From making reservation to returning vehicle was the smoothest transaction I've had in years. Great job!! The only thing that agitates me is having to pay tax on a service provided by others which potentially damages their vehicles due to poorly maintained roads.
Martin BThe U-Haul representative was very helpful and everything went well. Please thank her for me for her help.
Thomas LNice and helpful people. Van was new and east to use.
Denise WFriendly and helpful. A pleasant experience.
Michael SMake sure the vehicle ID number matches what’s in the reservation. Mine did not and I lost at least 30 to 49 minutes getting it straight.
Robert LThe lady was extremely nice. However, she was not very knowledgeable. After explaining how it wouldn’t make sense for charging me 2 days for having the truck for 5 hours (I originally put that I only needed it 4 hours when booking it through the website), when the daily rate was only $29.99, she said that’s how you guys at u-hual did it.
GEORGE TDon't charge for unused furniture pads.
William LNo problems with the truck and dealing with the U-Haul rep was great.
Stephen CSuper helpful personnel
Melissa TMy rental experience at this location was fantastic. Everything was correct and ready with my order when I got there, and the truck was probably one of the cleanest I have ever had.
Jeffrey FI'm not certain what the environmental fee is and the safe trip fee is charged for? There were no charges that were gone over other than the estimate I received from the employee before leaving the pickup location. I think it could improve the business if the representative went over the charge for the mileage per mile as well. Take the time to go over the charges with your customer and ask if there are any questions, other than quickly getting them out the door. I know that today, it is important to quickly get the customer on their way, however, customers want to know what those fees are. As far as recommending the uhaul rental location, I am in the middle I'm not sure if I would or would not. The staff was nice, however did not seem as though would go the extra mile for a customer.
Brian WThis met all my needs. There was no stress involved!!
Kathi Wthe Uhaul app was a disaster and I experience a 40 minute delay because of issues with the app. I did get help from a support agent and used the URL on safari and eventually was able to get the keys. Overall the self pick up process was not customer friendly at all
Jennifer MI have nothing to complain about
Petrisha Bthe experience was very easy.
Joseph KThere was a new woman in the office, who I've never seen or met before. (I rent a truck 6 times a year from this location). This woman was NOT at all friendly. She was super rude, and had a bad attitude. In the past there was another woman who was beyond friendly and was super easy to talk to. She would always have a smile on her face and knew me by name & by my face. I am NOT happy there was a $20 fee added to the Uhaul contract for returning after hours. There is no way I'd be able to return by 5pm. That's just ANOTHER reason why I am going to start looking at other options in my area. It's sad b/c I really enjoyed the original cashier/employee and not having to pay an extra $20. Not to mention I do this 6 times a year!
Jessica PFacility was closed when I dropped truck off but the return after hours were step by step on line and perfect!! Very easy return.
Janice DVery helpful in getting me a location for pickup in another state , on a one way trip to this drop off location.
LOUIS MThis truck drove really rough, but it did it’s job.
Jessica Ppick up point closer to my location
Joseph KMy first impression was not the best when I walked in, the other side of the counter the UHaul employee talked without looking at me (the customer). Acting in a hurry state she showed me the contract and circled sections, the miles and fuel gauge readings. She then walked outside pointing to my rental truck stating she will put the 2 bags of blankets I rented inside the truck and then I would be good to go. She even said that I don’t have to inspect the truck because I paid for the full coverage insurance WOW. I used the truck for a quick 4 hour job, stopped at the gas station to refuel the truck before returning to UHaul. When I went to restart the truck the battery died! I called the road assistance number for help. If was not for the gas station worker helping jump start the truck I was going to wait a couple hours for UHAUL help. So once I got it restarted I called UHaul roadside to cancel since I wasn't going to wait for 2 hours. It was after midnight night (2 hours later) that someone called me to ask where I was, even after I cancelled! I returned the truck to the designated parking area and dropped off the key where I was told and took my contract. Next morning I was looking through my emails and I found an email with a UHaul receipt. There was an extra charge for a CLEANING FEE of $30+. Cleaning for what??? I tried to reach UHaul to ask why the charge and I was told that it was because I did not fold the blankets when I returned the truck. First of all, why do I have to fold the blankets that I paid to use?? Second, if the blankets need to be folded at the return of the truck, that means they will re-rent them again without washing?? The blankets that I rented was used ones that could be dirty or even contaminated?? Who knows?? When I finally got a hold of the UHaul rental office employee that rented the truck to me, I asked her why she did not mention the requirement to fold the blankets when she told me about fuel, insurance, and mileage? To my surprise she said she doesn’t have to because they have a STICKER inside the loading truck area. STICKER??? Then why do I need a rental contract if they can charge on top of the agreement??? Doesn't make any sense. I Opened a credit card dispute and won’t let them make charges that is not in the agreement. Sad.
Marcelo DVery friendly and quick service. Great experience
Frederick PSandy is pleasant professional helpful easy to work with. She answered my many questions and made helped me feel at ease on my move-in day. Thank you!
Leticia KGreat customer service!
Christopher CFix window handle driver’s side
Kyle EVery easy process.
Debra MGreat from the time we set up the rental to the end when we turned in the rental! Would highly recommend this haul rental location!
Steven MSnickers:)
Justin PPrices are reasonable and the girls in the office are very friendly and knowledgeable. They will be getting all my business in the future, thank you....
Fred TEverything was great, employees were very polite
James WEverything was perfect! Nice prople
James W‘Never received my receipt as I was told.
George C