Nothing great service great location
dennis a
Customer Reviews for Stage Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All interactions were pleasant. Easy local pick up. Awesome experience.
John RThe guys where we dropped were great. Was a fast and easy process.
Richard BGreat service and great location
dennis aSold our home in Arizona. Packed up our stuff after a couple garage sales. Packed everything in a U-Haul. They had boxes hitch and ball. Light adapter. All accessories were cheaper than Amazon. It’s right in front of you !! No messing around. So I drove to Saskatchewan. You have 6- days. Drop off trailer at a dealer. Very simple. Great business !!! Thank you. Wayne.
Wayne TI use u-haul more than not and I have used loaders from the site. This time because of the loaders inexperience in packing a truck I was inconvenienced. They were pleasant and courteous. However, the main guy who I will not name will benefit in his business by listening to advice/ suggestions given and practicing on packing a truck better. In the end this experience cost me.
Crystal GThe only issue I had was I was told to park the trailer back in the lot which was very tight and backing up is not my strength. The gentleman at the location did one out and park it for me after I struggled which was nice.
David B2nd time renting at this location and it is the Best! The staff is amazing and friendly!
Christopher WThank you. The gentleman at the pick upocation was very friendly and helpful. Will definitely use this location again for next uhaul rental. Thank you again.
Andrew SGreat customer service at Stage Stop in Maricopa, AZ. As soon as I pulled in someone was there to direct me where to drop off the trailer I'd rented and unhooked it, emailed me a receipt and I was on my way in minutes.
Tracey KGentleman at counter very helpful and nice.
Timothy WThe return process on the app was difficult to navigate.
Stephanie GThe truck wouldn't go over 45mph the tie down for my car kept coming off. Had to stop several times to fix it 😕😞 you definitely need to check service on all trucks. It's was changing gears correctly.
Sylina HEverything was great, even your customer service
VICTOR NEVERYTHING WAS GREAT,
Brian FHave a sign as to where to drop off. hopefully I dropped mine off at the right spot
Christopher RFriendly service
mark mYou cannot improve my experience with the Stage Stop location. I would like to see you export their kindness and expertise to all of your locations.
STEVEN MKeep being friendly and helpful 👍🏻
Brent TGreat friendly service. It was fast and easy.
Arthur SIt’s all good .
jyotsna pCommunicate with customers. Per the app I was Supposed to receive a call when the transaction was completed by the rep. Not only did I not Receive a call but when I called No one would answer the phone.
Kimberly SEasy drop off.
Jon CFix your computer programs
Claudia HVery friendly
SHANTEL LTell the people that the trailers leak and get lots of dirt in them as you travel so they don’t depend on their stuff being clean and dry when arriving to destination.
V CLocation is great and customer experience on par. After hours pickup was not a good experience due to app. Reservations online should be vetted before arrival. The implemented wait for approval is ridiculous.
DUSTIN FDrop off excellent, because there was a person.
Jason DQuick and easy pick up and drop off
Lew CDon't change anything, everything is organized at this location.
Duane RThe customer service and ease of doing things were awesome! Thank you
Michael JBrought back a full 24 hrs early and no prorated refund?
John SNothing at all, it was great. Thanks
gabriel rNothing everything was explained very clearly. Employee was very friendly and helpful to make equipment was in good working order
Arnold AIncrease parking space.
walter wVery fast and friendly!!!
Mckayla BFix the headlights
WARREN SI was over charged. Rented a 5x9 trailer without a ramp but was charged for a 5x9 with a ramp. When we were doing the paper work I note that he had the wrong trailer, he had me renting the one with a ramp. He responded with what do you mean by no ramp. I do not notice the over charge until I got back home after returning the trailer. That is what I get for trusting him to fix the paper work at the start of the rental.
Richard MI parked the truck and was greeted by the Uhaul manager, who asked if the truck was gassed and cleaned, I replied yes, he saluted me and said thank you, and you can be on your way. So quick, so easy!
SCHUYLER CThe customer experience was absolutely horrible with the agent and manager whom called. I would never recommend Uhaul by this last experience I had. The manager was nasty in her response due to me being inconvenienced do to Uhaul and not me!!! She had no empathy and did not want to honor what her agents said I was to receive do better Uhaul in whom you hire to handle escalations and honor what your agents say!!!
ALEXIA RQuick hook up and out on the road no issues
Deanna Jdidn’t provide important information.
sonya bStaff very friendly and informative. Also close to my home in AZ.
duane hGood customer service.
Richard MProvided payment information when making the reservation but when my daughter went to pick up the truck they said payment declined. It should not have, they could not take payment over the phone and sent me to uhaul customer service who then said we couldn't pay online???, this caused a lot of lost time when we had hired movers. If we can't pay online then why did it ask por payment info and then show cc declined? Customer service rep on the phone didn't show any empathy and was rude. The credit card was good and no other issues, I'm no where near maxing it out and have had no other issues.
Kassidy RAfter I had already dropped off the trailer U Haul calls and asks me to drop it off at a different location. Really??? Told me I would be charged extra. Really???
Robert LNone
Richard BThank you for for providing excellent customer service
gUSTAVO FReally nothing at all.
Toni J