Customer Reviews for Stamilie Trucking Inc
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

I schedule a pickup online for 9am. I arrived at the location and no one was there. I called their number and left a message. Never got a call back. I called UHaul and the first CSR said they open at 10am. I waited and called UHaul again. I was told that the location actually opens at 10:30. I waited until 10:35 and called UHaul again. The CSR sent my rental information to another location. I drove to the new location but no one was there either. I called UHaul again and the rep told me that the original location is now open. I was told the employee was there but using the restroom. I was by the door/bathroom at 10:35 so the employee was late regardless. I went back to the original location and the employee said the inventory was all wrong. It took 20 minutes just to figure out what is available. The employee did help me hook up the trailer but did not help me secure my car. The winch on the trailer is very rusted and difficult to operate. The trailer was missing the license plate so more time was wasted. He didn't have the tools needed. The rental process took 75 minutes. I was in a hurry to get going because I am running over 2 hours late. When I opened the truck door to load, I found that the moving pads were not in the truck. The truck bed was also dirty. This is by far the worst customer experience I have ever had. I was told the manager would reach out to me and I never got a call. I will be leaving a feedback on that location for sure. Please shut down this unprofessional location!

Rating:

1.0

Better customer service and assistance! No help to hook up the car hauler! No help in getting to the truck! I my self had to look for the truck and hook up hauler. Had no explanation on the truck. I didn't receive my dolly and blankets. No policy explanation, no nothing!