Customer Reviews for Standard Repair Company
(U-Haul Neighborhood Dealer)

294 reviews

5 Raffaele Rd   Plymouth, MA 02360

(508) 747-5193

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(508) 747-5193

5 Raffaele Rd
Plymouth, MA 02360

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Quik and easy.

DENNIS E. 
Rating:
5.0

Customer did not leave a comment.

KELLEY A. 
Rating:
2.0

Fuel was almost on empty Pick-up process with lockbox wasn't well communicated

Dan G. 
Rating:
5.0

Equipment was in pristine condition! Very happy with that location!

Irina K. 
Rating:
1.0

My experience was terrible. They overcharged my credit card. Definitely reporting it to BBL

Sandra S. 
Rating:
5.0

Van could have been a little cleaner.

TIMOTHY M. 
Rating:
2.0

Clean the truck, especially of used face masks and the windshield, too. And, wear a facial covering! Good thing was that the employee was super friendly and helpful. That was nice but didn't compensate for the dirty truck and lack of Covid-safe protocol.

Dorie S. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

This location was great, the in person staff were extremely helpful.

TYLER J. 
Rating:
3.0

My mileage was overcharged, I took a picture of the odometer when I took the truck and when I returned it, and its off by 26 miles on my payment slip

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Joseph Y. 
Rating:
5.0

Melissa was so helpful and it could not have been any easier. Easy to sign up and return. Great new van and made my task very easy

deborah R. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
1.0

The uhaul app is bloated and cumbersome. I found myself entering the same information the day before the reservation (as instructed) as the day of the reservation. I had a problem during pickup and tried to call and ended up waiting a half hour before I hung up and managed to resolve it on my own. Drop off was equally frustrating. When I tried to enter the mileage, the numeric keypad did not come up so I could not proceed. I did manage to reach someone by phone and she was very helpful and patient.

Daniel M. 
Rating:
3.0

Would have been nice yo have been informed ahead of time that they did not have the hand dolly I had ordered (and still charged for)!

James C. 
Rating:
5.0

nothing

Nathan C. 
Rating:
1.0

Shocked to see the final billing. The rental was for 24 hrs. I guess thats why the mileage charge was DOUBLED . There is no mention of a "Safe Move charge" in the 3 step checkout. Wow, 24 hours gets you guys 2 Days charge.Next time I do this I will be sure to keep the truck for 48 hrs. if thats how you operate.

Ronald C. 
Rating:
5.0

I was treated very well. I dropped by the day before pickup just to make sure my vehicle would be available. They explained the process to me and when I picked up the van, everything was ready to go. Return went well butI did not read the return instructions ahead of time and locked the van before realizing I was suppose to take pictures of the odometer etc. My error.

Victoria W. 
Rating:
5.0

Location is great. Service is great. Not having the vans gassed up to FULL is a huge hassle. There is no way to guess how much fuel to put in a tank, so you either overpay for gas yourself, or underpay and then get charged an exorbitant amount for the gas by U-haul. The end result is it seems like a scam by U-haul, a way make a few extra dollars by grossly overcharging customers for gas. This is not the location's fault at all. They're just following U-Haul's policy. But this company policy stinks and leaves a bad impression on the brand and overall experience.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Equipment not available

Brendan L. 
Rating:
5.0

6x12 Cargo trailer had to be swept out before I could load my moving boxes et. al.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

They may the rental pickup and drop off the easiest and quickest as it could be. Would definitely rent from then again.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Zoe F. 
Rating:
5.0

it was not possible for me to navigate the return process via the website - it wouldn't recognize my location even after i had enabled and generally needs to be made much easier as returns are after hours - weather conditions etc may not be ideal. otherwise a very good experience- thanks

NICHOLAS L. 
Rating:
4.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Vince D. 
Rating:
5.0

Personnel at Standard wee very nice.

Michael N. 
Rating:
4.0

Put a broom and dust pan in the truck

ROBERT S. 
Rating:
4.0

The Uhaul App needs improvement. Checking in on the app didn't work so I went inside to the office to finish check in

ROBERT C. 
Rating:
4.0

I made a mistake not checking the van back IN with the app. I'm sure it's operator error, but when choosing to use the mobile app, maybe state that you are not only checking out remotely, but also checking IN. Thanks for helping me correct it :-)

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Moving is stressful and Standard Repair helped alleviate some of that stress for us. We had a kind woman who was clearly knowledgeable, get us squared away quickly and efficiently. The equipment itself was clean and reliable. If I needed to rent again, or knew someone who did, I would recommend this location.

Christine J. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Reilin P. 
Rating:
5.0

The associate that assisted me was great. Very friendly and very eager to assist me. Thank you.

Judith W. 
Rating:
5.0

Definitely use the online reservations system it is easy and saves a lot of time I was impressed

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The odometer reading couldn't be done as the oil check information had not been reset, causing us to not be able to complete the transaction on line to turn the vehicle in. The woman at Standard Repair was wonderful and most apologetic. Tough times during Covid 19.

Rick B. 
Rating:
1.0

I was promised a call Back from a uhaul manager after I did not receive the blankets, hand truck and furniture dolly which were crucial To my move I called the 1-800 Number with a promise of a call within 48 hours and no one called I even left the best number to get me on. Yet I was still charged for my rental And nothing was done to accommodate me or compensate me for the headache and issue.

Dave B. 
Rating:
3.0

Mobile drop off convoluted.

Aaron P. 
Rating:
3.0

i had to call cust svc to get the rental renewed. it expired when i got there after 40 minutes, not 60 minutes.:(

Richard S. 
Rating:
2.0

We added two dollys to help with our move. The truck did not have any and at the location we were told they did not have any. If that was the case we should not have been able to add dollys to our online order from this location.

Ashley B. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
2.0

i got there at 4:30 PM and it was closed.

Peter U. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
5.0

They were great and would definitely rent from them again.

Lorraine K. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

The guy behind the desk did not check gas or mileage on the check when we took it out. Another man had to look at it and later the mileage was not correct as well We only went 13 miles

donald B. 
Rating:
3.0

Make sure there are enough parking spaces

John L. 
Rating:
4.0

No real rental office. Desk is inside sheet metal shop and not clean, but rental was quick and easy , so other stuff doesn't matter. Melissa was very accommodating.

steven R. 
Rating:
5.0

Customer did not leave a comment.

paula T. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

????

nick M. 
Rating:
5.0

Excellent service center with exceptionally friendly, courteous and helpful staff. Will continue to refer friends and family without hesitation. Art

Arthur E S. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
2.0

Overcharged for additional mileage. Filed a dispute claim. On standby for credit refund.

dorothy K. 
Rating:
3.0

I had to wait a long time for someone to help me. There was a problem with the computer system; not sure if it was the company-end or the u-haul site. It added more time to the rental process.

Karyn M. 
Rating:
1.0

Walked in, waited almost 20 minutes as gentlemen could not access computer

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

Everything was excellent - no suggestions.

clark W. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The experience was fine with me.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Great experience. Thanks!

David C. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Nothing.....the people here are outstanding and are why I always deal with them directly when I need help with UHaul.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
1.0

Initially I was sent to drop off your truck to 2370 Cranberry Hwy, Wareham MA. But that fucking place was locked with two huge locks and no way to leave the truck outside. And Your tech support forced me to drive to fucking Plymouth to spend another 40 minutes to drive there. And after this You sent me an additional bill for the miles I shouldn't make. Thank You.

mihail C. 
Rating:
5.0

Nothing. The service was friendly and excellent.

DON U. 
Rating:
4.0

Customer did not leave a comment.

wyly B. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Rich P. 
Rating:
5.0

Customer did not leave a comment.

LEAH C. 
Rating:
5.0

Customer did not leave a comment.

Jaci R. 
Rating:
3.0

The woman was great. The drop off location was a counter in an industrial building that was not easy to find but all was sufficient.

Marla M. 
Rating:
5.0

Customer did not leave a comment.

rich H. 
Rating:
5.0

Customer did not leave a comment.

peter E. 
Rating:
5.0

I'd have preferred the tank full versus half full to take the guessing out of how much gas to put in before dropping off. Luv that the van was brand new.

Thomas R. 
Rating:
5.0

Very nice and accommodating people.

Jon R. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
No reviews have been submitted for this location.

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