The drop off box requires a code to unlock the padlock. You have to access the app which may not be available on the mobile phone. I had to call customer service and wait on hold for over 30 minutes nearly losing the battery on my phone before the problem was resolved. The locks were about 6 ft off the ground making it hard to see the lock to put the code in. I’m 5’5” and it was difficult. A different type of box would be very helpful. The cs rep who did help was very nice and knowledgeable and we were able to resolve the issue
Karin W
Customer Reviews for Stanwood Gas & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So i signed up for a 10' truck rental for 2 days from Stanwood Gass & Deli Uhaul (2 miles away). Later i get a voicemail that i cant have that truck (even though i see it sitting in that parking lot every day) and that i must go to the other Stanwood Uhaul in downtown stanwood (5 miles away)...fine. The day before im supposed to pick the truck up i get a text saying i now have to go to Mt Vernon (20 miles away) to pick up the truck. I call and they give me another number to call...i call and im told that they switched me to "save the truck for a one-way customer if they call"....WHAT?!! I said "so youre telling me i cant have the truck 2 miles away and that i have to drive 20 miles just in case you get a one-way call for the truck? ...are you kidding me??" Then he said "hang on let me see if i can get you that truck near you"....and he magically got the truck i asked for in the first place! ...wow. The last several times ive used uhaul its been ok...although they have switched locations on me twice and now im suspicious that was for the same selfish reason. Hey...how about helping the customers you already have instead of jerking them around "just in case" you get a one-way call??? Not tolerating this in the future...going to another rental company next time they try and switch locations on me.
Gregory M