Customer Reviews for Star 1 Car Care Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Star 1 Car Care Center

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ella T. on

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the people was friendly, dogs scary . Brakes did not work good on truck.

Rasko P. on

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Daniel S. on

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Merlissa L. on

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There was a really scary dog inside the building of the drop off facility that sounded like The Beast from the movie “The Sandlot”. I thought he was going to bust through the garage door and eat me.

Bill K. on

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this was the fourth location I was sent to pickup my truck. This location was wonderful. However, I was moved prior to 1501 evans st location and spoke with Larry. He was the least helpful, arrogant person I have dealt with. He told he did not have my truck and I was out of luck and it was my problem and not his. When my order was moved to his location the day prior he knew he did not have a truck, yet did nothing. In fact nothing was all he did. will go with ryder next time....

Tracy B. on

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Marcus L. on

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Frank P. on

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Everything went according to plan. The truck was ready when we picked it up; it was clean and ran well. There were no surprises on the pricing or fees. We would definitely use u-haul in the future should the need arise.

Rosalind N. on

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PAULA T. on

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There was no Dolly for the large truck with a ramp and we were at a disadvantage for moving things

Sharon G. on

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Kelly H. on

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Cindy C. on

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Check in was quick and easy. No problems. Every one was helpful.

David P. on

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Great job performance from the representative!

Eric H. on

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Carrie H. on

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WILLIE M. on

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avery think was good.

Aline S. on

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Truck had muddy foot prints in the cab. I ordered furniture pads which I did not get. But, I was charged for them.

Jacques R. on

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Dylan B. on

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overcharged, incorrect drop off times and was given run around

Carol M. on

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bishop P. on

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Dorice E. on

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Convenient drop-off lot, thank you!

Denys B. on

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Pamela S. on

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Excellent experience. Owner extremely kind and helpful. Very easy drop off.

Christopher S. on

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Matt W. on

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Have the average mpg of the truck on the dashboard as a sticker

PATRICIA R. on

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jennifer W. on

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The representative was a few minutes late to our pick up but the service was quick and excellent. The representative was also very helpful in helping us securing a few additional resources that we needed. The overall experience was very positive.

WILLIAM S. on

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Paul M. on

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Dwayne P. on

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Logan E. on

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Pick-up location changed twice in the two days prior to pick-up, and both times I was told to call to confirm. More time and effort than I expected to have to spend while moving. Also the final pick-up location didn't have dollies or furniture blankets, so those had to be picked up at another location after we got the truck.

Christopher S. on

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I was told that my reservation was at 730 am and I confirmed but was not able to get the truck until 820 am. The owner was late and he did apologized and said he didn't know why I was told 730. I showed him my confirmation text.

Denys B. on

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Easy transaction, in and out in time, will rent from Star1Car again!

keith C. on

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Richard M. on

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Antony P. on

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randy W. on

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Shannon B. on

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Nick M. on

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Even though I had Express checkout, I still had to go through the whole process again. There were ants crawling on the front dashboard, around the steering wheel, doors and seats. I had to spray antkiller to get rid of them..

mary H. on

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Michael A. on

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Personally there is a reason why U-Haul is last in the transportation business. Poor customer service at corporation location in winterville nc!!!!! I will never rent thru this company or suggestion anyone rent thru this company .

Orlando C. on

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Don't lie to the customer

Antwan S. on

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shirley J. on

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Raymon W. on

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Emilie M. on

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mahesh V. on

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The owner was rude and charged me extra after returning the vehicle back. He said I didn’t filled up the gas, which I did and I had before and after video of vehicle for my protection purposes. The videos clearly shows I had filled the tank the way I rented.

Gretchen F. on

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There was some confusion at Star 1 on how to process a Ubox rental. Additional training would be helpful. Otherwise ,everything was fine

hope M. on

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Govinda S. on

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Rental Vehicle should be well maintained. For example Tire pressure should me in normal range. This store need to be customer friendly.

taylor l D. on

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Never hauled a car before. Got assistance. Individual strapped my car down. Car didn't fall off but was extremely hard to keep on the road

Sumbal S. on

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Be more organized and make sure people get what they pay for.

LASHSAY M. on

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It's not good to snatch keys from clientele!!!

Joshua L. on

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JAMES B. on

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angela M. on

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Darin E. on

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Joel M. on

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julio S. on

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RICHARD G. on

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Shari S. on

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Truck was dirty no gas didn’t explain contract and truck needed alignment

Jonathan Y. on

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jeff M. on

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Great do deal with at star-1 Scott and Christie know how to treat a customer. They should be used as a model for others on customer survice.

teresa C. on

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DAVID L. on

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Friendly staff, will return here next time I need a Uhaul.

Jurious B. on

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Inside Had Ants In It

Patrick K. on

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Latina T. on

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Nothing. They were very nice and prompt.

PATRICIA W. on

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top notch no change needed

DWAYNE P. on

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James P. on

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Kyle F. on

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teresa C. on

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jimmy C. on

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daniel L. on

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Good experience

ed S. on

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Very Satisfied

Wyatt P. on

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gerald N. on

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Jessica G. on

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Gentlemen in the store was awesome. Also hilarious. Made pick up painless.

MARVINA P. on

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MICHAEL O. on

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Star 1 did a good job.

kayla E. on

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VAL S. on

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Manager and staff at this locations was extremely nice, patient and very helpful.

doug H. on

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alfonso A. on

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april F. on

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Vehicle was dirty in the front and the back

KELLY B. on

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Pinak K. on

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I booked a 9" cargo van but the guy told me that he does not have it since the previous customer has not returned it. Therefore, he told me that he can upgrade it to 15" truck with same cost. The store charged me $29.95 for rental instead of $19.95 that was originally on the request. I would like to get a refund for that amount.

Akira M. on

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COURTNEY J. on

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JIMMY W. on

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The attendant wanted me to sign contract before inspecting the truck. when estimate was given I asked would the amount be taken out of my checking account before or after return of truck. The statement was no not until you returen the truck. The total estimated amount came out the same night. $50.84. When truck was returned, it was checked and everything was in order no extra charges. we estimated 15 miles only went 11.22 he stated that gas was fine, but when i check my account again the total had changed to $52. plus some change not a good experience with U-Haul. Need better communication and honesty.

timothy S. on

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CURTIS R. on

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Price or mileage rate could be lower for a two hour rental like mine.

Wallis C. on

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Thank you.

Delissa B. on

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Albert C. on

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Maybe have a dumpster.

cyndi B. on

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no improvement needed . You guys are the best!!

DONNIE A. on

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Try to get all my trailers from rutledge mini storage 27889 but seeing how uhaul dont supply them i had to rent in greenville cost me 71.00$ for 3 hrs told them i was dropping off at rutledge uhaul sends me txt drop of is 710 carolina ave carried to rutledge where nice young lady got straight for me then told her about my cost and when she called the 1 800 num the woman gets ill and loud with her and she was trying to help me out the best thing uhaul has going for it is dealers like rutledge mini storage who care for there customer and polite to customer and there employees unlike uhaul as a franchise as large as uhaul yall should take some lessons from your dealer "rutledge" on how to take care of your customers i will never use uhaul again for the reason of not having trailer in 27889 i needed and raping me on price since i had to go to Greenville nc to get one and 2nd the way your customer service spoke to the young lady helping me was anything but proffessional and unnecessary yall have a great store at rutledge mini storage but uhaul is no longer getting any more of my buissness and your management should call rutledge mini storage on old bath hwy washington nc and personally appoligize to macy the young lady that tried to help me thats if yall care anything at all about customers and your dealers