Customer Reviews for Star Central Auto LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Star Central Auto LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Peter L.
Rating:

Customer did not leave a comment.

Sean B.
Rating:

Customer did not leave a comment.

john L.
Rating:

2nd time i rented there , no issues

Justin P.
Rating:

Customer did not leave a comment.

Bernard D.
Rating:

Customer did not leave a comment.

Barry D.
Rating:

Great experience

Stephen L.
Rating:

Customer did not leave a comment.

michael C.
Rating:

Butch was great to work with. Will definitely use again.

Dennis B.
Rating:

Never left the office. I had to do the whole hook up by myself. No one came to check on me. I had to travel over 60 miles each way to PU the trailer at this location. None available closer even though I reserved it 3 weeks before.

jean F.
Rating:

Customer did not leave a comment.

MICHAEL S.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

The only issue I had was with the app for pickup and drop off. Took a long time to get the truck in the morning as the app had some issues and kept restarting. I couldn't even use the app to return it. I tried about 5 times and was almost done each time and it had to restart. Luckily there was an attendant at the places gas station that helped out and took the keys etc. If I wasn't back early I would have had to left it there. Other than the app everything was totally fine.

Andrea L.
Rating:

The website allowed me to reserve a truck at a location that was closed. I waited 30 minutes and with much frustration trying to figure out how to use mobile pick up. Please improve website so that is not allowed. Customer service was terrific and able to locate another truck nearby and very quickly switched reservation.

Kostis K.
Rating:

A very easy transaction

DONAVAN B.
Rating:

Customer did not leave a comment.

Thomas G.
Rating:

Customer did not leave a comment.

PAUL P.
Rating:

Customer did not leave a comment.

Joseph C.
Rating:

Very nice people who made my rental very easy. A+++++

Andrew B.
Rating:

Customer did not leave a comment.

Rhonda M.
Rating:

Customer did not leave a comment.

Philip P.
Rating:

Customer did not leave a comment.

Martin K.
Rating:

Everything went well. It's just that the location was a bit of a drive from where we were taking it to load.

Dimitrios K.
Rating:

Customer did not leave a comment.

Diane V.
Rating:

Customer did not leave a comment.

Kelly C.
Rating:

Simple in and out.

Stasie T.
Rating:

Customer did not leave a comment.

Glenn S.
Rating:

No problem honoring my reservation. Butch was courteous and efficient. Will certainly go there again when I need a truck for moving.

CHRISTOPHER P.
Rating:

N/A

Douglas A.
Rating:

Customer did not leave a comment.

Joe G.
Rating:

Customer did not leave a comment.

Andrew S.
Rating:

Customer did not leave a comment.

Daniel K.
Rating:

Have a better online confirmation process where the customer is confident that the reservation made will be kept by Uhaul and not change to a pick up location 60 miles away and hours later.

Walter C.
Rating:

Customer did not leave a comment.

barry D.
Rating:

Excelent fast addistance at the dealer.

BRIAN B.
Rating:

Customer did not leave a comment.

DREW W.
Rating:

Service was great and everything was ready to go for pick-up and return.

Anthony P.
Rating:

Nothing it was smooth sailing from start to finish I now have found my rental spot from here on out great service

Jarett W.
Rating:

Service was friendly and prompt!

CARL B.
Rating:

Butch Kwan and his staff are absolutely professional! I only rent from him!

Henri D.
Rating:

Make sure they get so they can have a terrific experience as I did !

Gennady B.
Rating:

Customer did not leave a comment.

James M.
Rating:

Assist the customer with hooking up a trailer and make sure you have all the required items like a wire extension

Stephen O.
Rating:

The pick up truck was brand new and everything went great. The owner/operator of the location was great!

Ian M.
Rating:

Customer did not leave a comment.

Barry S.
Rating:

Everything with the location and staff was excellent or very good. However the internet application for reservation and was very confusing and not user friendly.

Thomas P.
Rating:

The pros at Star Central were prepared as was the equipment. I would use them Again

Alexandra R.
Rating:

Customer did not leave a comment.

Ed S.
Rating:

Inside cargo area was filthy with mud

Prescillo T.
Rating:

Customer did not leave a comment.

Julie W.
Rating:

Customer did not leave a comment.

James J.
Rating:

Very pleased in this otherwise uncaring economy. Special recommendation to Butch. Excellent customer service

joseph A.
Rating:

When the speed went to 55mph the front end vibrated.

David C.
Rating:

Keep everything the way it is. My experience was wonderful.

Randy R.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Customer did not leave a comment.

peter M.
Rating:

Customer did not leave a comment.

Bob B.
Rating:

Reservation was available as requested. Rented twice at location because staff were professional and polite. Something that's lacking in today's society.

Neil O.
Rating:

Nothing I can think of.

Evan W.
Rating:

Customer did not leave a comment.

CHUNG-TAI W.
Rating:

Customer did not leave a comment.

Michael R.
Rating:

One of the best rental places I have used. Was in and out in minutes. The vehicle was ready and waiting for me right in front and was clean and ready to go. I will definitely recommend this place to anyone who wants to rent a U-Haul

john L.
Rating:

I wasnt aware fridays were more expensive than sun-thur to rent .

Thomas L.
Rating:

The office had a stench of cigarette smoke. The truck had a severe shimmy in the front then while you were driving.

Elizabeth G.
Rating:

Exceptional service

Randy R.
Rating:

Customer did not leave a comment.

Jose O.
Rating:

Better customer service

David D.
Rating:

Customer did not leave a comment.

Raymond A.
Rating:

Ordering online was annoying and $20 fee for return is ridiculous.

ALFONSO D.
Rating:

Customer did not leave a comment.

Kamran A.
Rating:

This is a great location to rent. Very helpful an friendly.

robert L.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Sales person I delt with is great at her job

Janeen C.
Rating:

Customer did not leave a comment.

Leonard H.
Rating:

Kwan was very kind and gracious and streamlined the whole process.

Ronald S.
Rating:

Customer did not leave a comment.

Sherry A.
Rating:

Customer did not leave a comment.

Ron M.
Rating:

Customer did not leave a comment.

Ron M.
Rating:

Customer did not leave a comment.

robert L.
Rating:

Customer did not leave a comment.

Randy R.
Rating:

Customer did not leave a comment.

Andrew Y.
Rating:

Customer did not leave a comment.

Robin M.
Rating:

we were happy to have a brand new clean truck.

TAMMY T.
Rating:

Customer did not leave a comment.

jill T.
Rating:

Customer did not leave a comment.

Ralph S.
Rating:

Customer did not leave a comment.

Elizabeth D.
Rating:

Great customer service and smooth transition from start to finish.

Joseph L.
Rating:

Butch was awesome! Made everything easy for me . Thank u butch

Jeff K.
Rating:

Show users where parking brake release is. I saw it, but many would not.

Elizabeth G.
Rating:

Great customer service!

CHRISDARLIN J.
Rating:

Customer did not leave a comment.

Bernard F.
Rating:

Lot is small. If you've got trouble navigating small spaces in the truck, maybe drop off at a different location. No actual complaints, just a heads up.

george M.
Rating:

Customer did not leave a comment.

Peter D.
Rating:

Customer did not leave a comment.

Brendan O.
Rating:

Customer did not leave a comment.

Chayanne C.
Rating:

Customer did not leave a comment.

Michael R.
Rating:

I was accused of not filing the gas to the appropriate levels and hard to argue for 20 minutes with the attendant that I picked up the truck with 1/8 of a tank not 3/4 as his “computer showed” it was not a pleasant experience.

Barry K.
Rating:

Customer did not leave a comment.

Alissa S.
Rating:

Quick pick up and return. Good customer service. Would recommend to others! Limited parking when returning the truck though.

Allison C.
Rating:

Customer did not leave a comment.

Robih E.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top